Devoted Health Agent Certification Test with complete solution.

Agent Bryan wants to grow his book of business. Which of the following lead generating activities is NOT compliant? - ANSWER - At each appointment he asks the consumer for the name and phone number of at least one acquaintance who is 65 or older and calls the referred individual. Agent Jacob learns that Emily, the consumer with whom he is meeting, is the authorized legal representative for her father. What must Jacob explain to Emily when completing an Enrollment Application for her father? - ANSWER - Jacob must explain that Emily will sign the Enrollment Application and must submit documentation with the application that indicates her legal authority to enroll her father. (WRONG) Agent Kim is conducting an event that has been advertised as educational. Which activities are permitted at an educational event? - ANSWER - Displaying and distributing business cards and lead cards, scheduling one-on-one marketing appointments, and obtaining scope of appointment forms. Agent Ralph wants to market Medicare Advantage Plans in his neighborhood - an area that consists of single-family houses, an assisted living facility, a church, and public library. Which of the following methods of contact is permitted? - ANSWER - Ralph sends a flyer inviting consumers to a marketing/sales event to each resident via postal mail. An agent should only enroll a consumer in a product: - ANSWER - That is suitable for the consumer's needs, goals and financial resources. As an agent, you must not do which of the following when marketing UnitedHealthcare Medicare Advantage plans to consumers? - ANSWER - Use providers or provider groups to distribute printed information comparing benefits of different health plans without approval. By signing the Statement of Understanding, the consumer: - ANSWER - Acknowledges that they clearly understand that they are enrolling in a plan, combined with knowing the specific plan in which they are enrolling. Educational events allow for which of the following to occur? - ANSWER - Provide objective information about the Medicare program and/or health improvement and wellness. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? - ANSWER - Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.