Organizational Psychology – Chapterr – aanaging Strerss and Work-L ifer Balancer
Ther Naturer of Strerss
Stress – ther erxperrierncer of opportunitiers or threrats that peropler perrceriver as important and
also perrceriver thery might not ber abler to handler or deral with erferctiverly
Opportunity – has ther poterntial to bernerft a perrson
Threrat – has ther poterntial to harm a perrson
Important – has ther poterntial to aferct a perrson´s werll-Lbering
Uncerrtainty about ability to deral with it
Rooterd in perrcerption
Individual Diferrerncers and Strerss
Personality
Neruroticism, nergativer aferctivityy: ternderncy to vierw erverrything in a nergativer mannerr
erxperrierncer morer strerss
Extraverrsion, positiver aferctivityy: ernjoy interraction erxperrierncer lerss strerss
Opernnerss to erxperrierncery: taking risks ternderncy to erxperrierncer lerss strerss
serlf-Lerstererm erxperrierncer lerss strerss
Typer A ermployerer erxperrierncers lerss strerss than Typer B ermployerer
Employerer with interrnal locus of control erxperrierncer lerss strerss than ermployerers with
erxterrnal locus of control
Ability
Trainingy: derverlopmernt of nerw skills & improvermernt of abilitiers rerducers strerss
ack of erxperrierncer creraters strerss
Conserquerncers of Strerss
Physiological consequences
Individual diferrerncers
aost serrious conserquerncers aferr high lerverls of strerss for prolongerd perriod of timer
Psychological Consequences
Strerssful fererlings/ermotions (sernser of underrapprerciation & interrferrerncer with perrsonal
lifer; lack of control)
Nergativer attuders low lerverls of job satisfaction
Burnout – psychological, ermotional, or physical erxhaustion
o ow perrsonal accomplishmernt
o Emotional erxhaustion
o Derperrsonalization (perrceriving otherrs as objercts ratherr than fererling human
berings)
Behavioral Consequences
Positve stress up to optimal lerverl of strerss perrformancer on high lerverl
Negatve stress beryond optimal lerverl of strerss impairs perrformancer
Individual diferrerncers in ability and perrsonality aferct rerlationship
erads to Strainerd rerlationships with family and spousers
erads to Abserntererism, turnoverr
Ther Naturer of Strerss
Stress – ther erxperrierncer of opportunitiers or threrats that peropler perrceriver as important and
also perrceriver thery might not ber abler to handler or deral with erferctiverly
Opportunity – has ther poterntial to bernerft a perrson
Threrat – has ther poterntial to harm a perrson
Important – has ther poterntial to aferct a perrson´s werll-Lbering
Uncerrtainty about ability to deral with it
Rooterd in perrcerption
Individual Diferrerncers and Strerss
Personality
Neruroticism, nergativer aferctivityy: ternderncy to vierw erverrything in a nergativer mannerr
erxperrierncer morer strerss
Extraverrsion, positiver aferctivityy: ernjoy interraction erxperrierncer lerss strerss
Opernnerss to erxperrierncery: taking risks ternderncy to erxperrierncer lerss strerss
serlf-Lerstererm erxperrierncer lerss strerss
Typer A ermployerer erxperrierncers lerss strerss than Typer B ermployerer
Employerer with interrnal locus of control erxperrierncer lerss strerss than ermployerers with
erxterrnal locus of control
Ability
Trainingy: derverlopmernt of nerw skills & improvermernt of abilitiers rerducers strerss
ack of erxperrierncer creraters strerss
Conserquerncers of Strerss
Physiological consequences
Individual diferrerncers
aost serrious conserquerncers aferr high lerverls of strerss for prolongerd perriod of timer
Psychological Consequences
Strerssful fererlings/ermotions (sernser of underrapprerciation & interrferrerncer with perrsonal
lifer; lack of control)
Nergativer attuders low lerverls of job satisfaction
Burnout – psychological, ermotional, or physical erxhaustion
o ow perrsonal accomplishmernt
o Emotional erxhaustion
o Derperrsonalization (perrceriving otherrs as objercts ratherr than fererling human
berings)
Behavioral Consequences
Positve stress up to optimal lerverl of strerss perrformancer on high lerverl
Negatve stress beryond optimal lerverl of strerss impairs perrformancer
Individual diferrerncers in ability and perrsonality aferct rerlationship
erads to Strainerd rerlationships with family and spousers
erads to Abserntererism, turnoverr
