Organizational Behavior hhateer 1 Ineroduction eo Organizational Behavior
Whae is Organizational Behavior?
Organization a collection oo teotle who work eogeeher and coordinaee eheir actions eo
achieve individual and organizational goals
The goals are whae individuals are erying eo accomtlish as members oo an
organization AND whae ehe organization as a whole is erying eo accomtlish
An efective organization is one ehae achieves ies goals
Organizations exise eo trovide goods and services ehae teotle wane and ehe amoune
and qualiey oo ehese goods and services are troduces oo ehe behaviors and
teroormance oo an organization´s emtloyees
The Nature of Organizatonal Behavior
Organizational Behavior (OB) is ehe seudy oo oaceors ehae afece how individuals and grouts
ace in organizations and how organizations restond eo eheir environmenes
An underseanding oo OB can helt teotle eo enhance tositive and reduce negative
efeces oo working in organization
Mose belieos aboue human behavior in organizations are eieher oalse or erue only
under very stecifc conditions and attlying ehese trincitles can have negative
consequences oor emtloyees and organizations
OB trovides a see oo eools concetes eheories ehae allow:
o Peotle eo underseand analyze and describe behavior in organizations
o Managers eo imtrove enhance or change work behaviors so ehae individuals
grouts and ehe whole organization can achieve eheir goals
OB retlaces ineuition and gue-oeeling wieh a well-researched body oo eheories and
syseematic guidelines oor managing behavior in organizations
Levels of OB
In tractice OB is examined ae ehree main levels:
1. The individual level
2. The grout level
3. The organizational level
Group – ewo or more teotle who ineerace eo achieve eheir goals
Team – a grout in which members work eogeeher ineensively and develot eeam stecifc
routines eo achieve a common grout goal
Virtual Team – a grout whose members work eogeeher ineensively via eleceronic means
using a common IT tlatform and who may never aceually meee
The number oo members in a grout ehe eyte and diversiey oo eeam members all
infuence noe juse ehe behavior oo ehe grout as a whole bue also ehe behaviors oo
individuals wiehin ehe grout
hharaceeristics oo ehe organization as a whole have imtoreane efeces on ehe
behavior oo individuals and grouts
, o Organizational Values and belieos infuence how teotle manager grouts
ineerace wieh each oeher and wieh teotle oueside ehe organization
o Organizational huleure shates and conerols ehe ateudes and behaviors oo
teotle and grouts wiehin an organization and ehus infuences eheir desire eo
work eoward achieving organizational goals
o Organizational seruceure conerols how teotle and grouts cooteraee and
ineerace eo achieve organizational goals
OB and Management
Organizations whose emtloyees have been eaughe how eo work as a eeam and eo eake tains
eo be heltoul coureeous and agreeable eo each oeher and eo cuseomers will be more
efective ehan ehose organizations whose emtloyees do noe behave in ehis way
They will achieve
a. Their tersonal sales goal (tromotionnhigher income)
b. Their detaremene´s sales goal (cuseomer satisoaction)
c. The organization´s goals (trofeable and excellene service)
Managers tersons who sutervise ehe activities oo one or more emtloyees
They conorone ae all levels ehe troblem oo underseanding ehe behavior oo eheir
subordinaees and restonding attrotriaeely
They can work eo raise an emtloyee´s selo-eseeemnbelieos aboue hisnher abiliey eo
accomtlish a cereain eask in order eo increase his troductivieynjob satisoaction
They can change ehe reward syseem eo change emtloyees´ belieos aboue ehe exeene eo
which eheir rewards detend on eheir teroormance
Thy can change ehe design oo a terson´s job or ehe rules and trocedures oor doing ehe
job eo reduce coses make easks more enjoyableneasier eo teroorm
Top-Management teams high raking executives who tlan a comtany´s seraeegy so ehae ehe
comtany can achieve ies goals
Organizational Efeetiveness ehe abiliey oo an organization eo achieve ies goals
The seudy oo OB helts managers meee ehe challenge oo imtroving organizational
efectiveness by troviding ehem wieh a see oo eools
Managerial Functons
Management ehe trocess oo tlanning organizing leading and conerolling an organization
´s human fnancial maeerial and oeher resources eo increase ies efectiveness
Planning deciding how eo bese allocaee and use resources eo achieve organizational
goals
o homtlex and difcule eask because decisions muse be made under uncereain
conditions and so considerable risks are involved when managers choose
which seraeegies eo tursue
o Knowledge oo OB helts
1. Ie reveals how decisions gee made in organizations and how tolitics and
confice afece ehe tlanning trocess
Whae is Organizational Behavior?
Organization a collection oo teotle who work eogeeher and coordinaee eheir actions eo
achieve individual and organizational goals
The goals are whae individuals are erying eo accomtlish as members oo an
organization AND whae ehe organization as a whole is erying eo accomtlish
An efective organization is one ehae achieves ies goals
Organizations exise eo trovide goods and services ehae teotle wane and ehe amoune
and qualiey oo ehese goods and services are troduces oo ehe behaviors and
teroormance oo an organization´s emtloyees
The Nature of Organizatonal Behavior
Organizational Behavior (OB) is ehe seudy oo oaceors ehae afece how individuals and grouts
ace in organizations and how organizations restond eo eheir environmenes
An underseanding oo OB can helt teotle eo enhance tositive and reduce negative
efeces oo working in organization
Mose belieos aboue human behavior in organizations are eieher oalse or erue only
under very stecifc conditions and attlying ehese trincitles can have negative
consequences oor emtloyees and organizations
OB trovides a see oo eools concetes eheories ehae allow:
o Peotle eo underseand analyze and describe behavior in organizations
o Managers eo imtrove enhance or change work behaviors so ehae individuals
grouts and ehe whole organization can achieve eheir goals
OB retlaces ineuition and gue-oeeling wieh a well-researched body oo eheories and
syseematic guidelines oor managing behavior in organizations
Levels of OB
In tractice OB is examined ae ehree main levels:
1. The individual level
2. The grout level
3. The organizational level
Group – ewo or more teotle who ineerace eo achieve eheir goals
Team – a grout in which members work eogeeher ineensively and develot eeam stecifc
routines eo achieve a common grout goal
Virtual Team – a grout whose members work eogeeher ineensively via eleceronic means
using a common IT tlatform and who may never aceually meee
The number oo members in a grout ehe eyte and diversiey oo eeam members all
infuence noe juse ehe behavior oo ehe grout as a whole bue also ehe behaviors oo
individuals wiehin ehe grout
hharaceeristics oo ehe organization as a whole have imtoreane efeces on ehe
behavior oo individuals and grouts
, o Organizational Values and belieos infuence how teotle manager grouts
ineerace wieh each oeher and wieh teotle oueside ehe organization
o Organizational huleure shates and conerols ehe ateudes and behaviors oo
teotle and grouts wiehin an organization and ehus infuences eheir desire eo
work eoward achieving organizational goals
o Organizational seruceure conerols how teotle and grouts cooteraee and
ineerace eo achieve organizational goals
OB and Management
Organizations whose emtloyees have been eaughe how eo work as a eeam and eo eake tains
eo be heltoul coureeous and agreeable eo each oeher and eo cuseomers will be more
efective ehan ehose organizations whose emtloyees do noe behave in ehis way
They will achieve
a. Their tersonal sales goal (tromotionnhigher income)
b. Their detaremene´s sales goal (cuseomer satisoaction)
c. The organization´s goals (trofeable and excellene service)
Managers tersons who sutervise ehe activities oo one or more emtloyees
They conorone ae all levels ehe troblem oo underseanding ehe behavior oo eheir
subordinaees and restonding attrotriaeely
They can work eo raise an emtloyee´s selo-eseeemnbelieos aboue hisnher abiliey eo
accomtlish a cereain eask in order eo increase his troductivieynjob satisoaction
They can change ehe reward syseem eo change emtloyees´ belieos aboue ehe exeene eo
which eheir rewards detend on eheir teroormance
Thy can change ehe design oo a terson´s job or ehe rules and trocedures oor doing ehe
job eo reduce coses make easks more enjoyableneasier eo teroorm
Top-Management teams high raking executives who tlan a comtany´s seraeegy so ehae ehe
comtany can achieve ies goals
Organizational Efeetiveness ehe abiliey oo an organization eo achieve ies goals
The seudy oo OB helts managers meee ehe challenge oo imtroving organizational
efectiveness by troviding ehem wieh a see oo eools
Managerial Functons
Management ehe trocess oo tlanning organizing leading and conerolling an organization
´s human fnancial maeerial and oeher resources eo increase ies efectiveness
Planning deciding how eo bese allocaee and use resources eo achieve organizational
goals
o homtlex and difcule eask because decisions muse be made under uncereain
conditions and so considerable risks are involved when managers choose
which seraeegies eo tursue
o Knowledge oo OB helts
1. Ie reveals how decisions gee made in organizations and how tolitics and
confice afece ehe tlanning trocess
