USPS Postal Exam 421 SSA ACADEMY 2023 -Questions
&answers
IMM - ANSWER-International Mail Manual
24-Hour Clock - ANSWER-Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
Delivery Methods - ANSWER-Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
APC - ANSWER-Automated Postal Centers
Automated Postal Centers - ANSWER-Self-serve kiosks, commercial retail outlets,
banks, ATMs.
Mail Arrival Profile - ANSWER-Determines operational startup & staffing.
CET - ANSWER-Critical Entry Time
Clearance Time - ANSWER-Mail is cleared for dispatch.
18:00 - ANSWER-Carriers in from street.
20:00 - ANSWER-80% of collection mail should be cancelled at the P&DC.
23:00 - ANSWER-Out of primary processing.
24:00 - ANSWER-Secondary Operations Complete
04:00-09:00 - ANSWER-Distribute to DDC/DDU
07:00 - ANSWER-100% of DPS 2nd pass complete.
Core Responsibility - ANSWER-Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains competitive
advantage, protects privacy.
PolicyNet - ANSWER-Online resource to find handbooks, manuals, publications.
Directives - ANSWER-Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
DMM - ANSWER-Domestic Mail Manual
Domestic Mail Manual - ANSWER-DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
,International Mail Manual - ANSWER-IMM - Mailing conditions for each country, also
includes a list of countries.
USPS Mission - ANSWER-Provide, trusted, affordable, universal
ASM - ANSWER-Adminstrative Support Manual
Administrative Support Manual - ANSWER-Policies, procedures for adminstrative
and support functions. Information covering audits, investigations, communication,
facilities, equipment and privacy.
POM - ANSWER-Postal Operations Manual
Postal Operations Manual - ANSWER-Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
ELM - ANSWER-Employee & Labor Relations Manual
Employee & Labor Relations Manual - ANSWER-Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - ANSWER-Field Accounting Procedures
AS or MS - ANSWER-Handbook ID for Administrative Support Manual (ASM)
DM - ANSWER-Handbook ID for Domestic Mail Manual (DMM)
EL or P - ANSWER-Handbook ID for Employee & Labor Relations Manual (ELM)
M - ANSWER-Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - ANSWER-Handbook ID for Postal Operations Manual (POM)
Publications - ANSWER-Primarily for public, marketing and mail guidelines.
Postal Bulletin - ANSWER-Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - ANSWER-Can be searched by title or number. Website also provides
links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - ANSWER-Information regarding directives and forms catalog.
#1 Business Goal - ANSWER-Strengthening customer relationship.
Value, Exceptional Service, Reliability - ANSWER-Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
, Building Customer Relationship - ANSWER-Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting customer
feedback.
What the postal service offers - ANSWER-Better value, presence in every
community, USPS.com, competitive pricing incentives.
Shipping Services - ANSWER-Priority, Express, Parcel Select, Parcel Return
Service, International Mail
Parcel Select - ANSWER-Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
Parcel Return Service - ANSWER-Consumer return merchandise.
International Mail - ANSWER-Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
GXG - ANSWER-Global Express Guaranteed
Global Express Guaranteed - ANSWER-1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to
$2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - ANSWER-1-3 day delivery. Includes tracking. Up to $50 insurance.
Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM
subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ANSWER-1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivery by
3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service
of USPS.
Mailing Services - ANSWER-First Class, Periodicals, Standard, Package Services
First Class - ANSWER-Up to 13 oz, 2-3 day delivery.
Periodicals - ANSWER-Newspapers, magazines, journals, newsletters.
Standard - ANSWER-Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as
large/small gifts. Retail only.
Media - ANSWER-Educations materials: Books, film, manuscripts, CD, DVD
Library - ANSWER-To/from libraries, schools
&answers
IMM - ANSWER-International Mail Manual
24-Hour Clock - ANSWER-Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
Delivery Methods - ANSWER-Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
APC - ANSWER-Automated Postal Centers
Automated Postal Centers - ANSWER-Self-serve kiosks, commercial retail outlets,
banks, ATMs.
Mail Arrival Profile - ANSWER-Determines operational startup & staffing.
CET - ANSWER-Critical Entry Time
Clearance Time - ANSWER-Mail is cleared for dispatch.
18:00 - ANSWER-Carriers in from street.
20:00 - ANSWER-80% of collection mail should be cancelled at the P&DC.
23:00 - ANSWER-Out of primary processing.
24:00 - ANSWER-Secondary Operations Complete
04:00-09:00 - ANSWER-Distribute to DDC/DDU
07:00 - ANSWER-100% of DPS 2nd pass complete.
Core Responsibility - ANSWER-Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains competitive
advantage, protects privacy.
PolicyNet - ANSWER-Online resource to find handbooks, manuals, publications.
Directives - ANSWER-Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
DMM - ANSWER-Domestic Mail Manual
Domestic Mail Manual - ANSWER-DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
,International Mail Manual - ANSWER-IMM - Mailing conditions for each country, also
includes a list of countries.
USPS Mission - ANSWER-Provide, trusted, affordable, universal
ASM - ANSWER-Adminstrative Support Manual
Administrative Support Manual - ANSWER-Policies, procedures for adminstrative
and support functions. Information covering audits, investigations, communication,
facilities, equipment and privacy.
POM - ANSWER-Postal Operations Manual
Postal Operations Manual - ANSWER-Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
ELM - ANSWER-Employee & Labor Relations Manual
Employee & Labor Relations Manual - ANSWER-Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - ANSWER-Field Accounting Procedures
AS or MS - ANSWER-Handbook ID for Administrative Support Manual (ASM)
DM - ANSWER-Handbook ID for Domestic Mail Manual (DMM)
EL or P - ANSWER-Handbook ID for Employee & Labor Relations Manual (ELM)
M - ANSWER-Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - ANSWER-Handbook ID for Postal Operations Manual (POM)
Publications - ANSWER-Primarily for public, marketing and mail guidelines.
Postal Bulletin - ANSWER-Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - ANSWER-Can be searched by title or number. Website also provides
links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - ANSWER-Information regarding directives and forms catalog.
#1 Business Goal - ANSWER-Strengthening customer relationship.
Value, Exceptional Service, Reliability - ANSWER-Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
, Building Customer Relationship - ANSWER-Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting customer
feedback.
What the postal service offers - ANSWER-Better value, presence in every
community, USPS.com, competitive pricing incentives.
Shipping Services - ANSWER-Priority, Express, Parcel Select, Parcel Return
Service, International Mail
Parcel Select - ANSWER-Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
Parcel Return Service - ANSWER-Consumer return merchandise.
International Mail - ANSWER-Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
GXG - ANSWER-Global Express Guaranteed
Global Express Guaranteed - ANSWER-1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to
$2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - ANSWER-1-3 day delivery. Includes tracking. Up to $50 insurance.
Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM
subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ANSWER-1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivery by
3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service
of USPS.
Mailing Services - ANSWER-First Class, Periodicals, Standard, Package Services
First Class - ANSWER-Up to 13 oz, 2-3 day delivery.
Periodicals - ANSWER-Newspapers, magazines, journals, newsletters.
Standard - ANSWER-Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as
large/small gifts. Retail only.
Media - ANSWER-Educations materials: Books, film, manuscripts, CD, DVD
Library - ANSWER-To/from libraries, schools
