PGA 3.0 Level 2 Test Questions and Answers (Verified)
100%
What department is considered the core business unit? - ANSWER-golf operation
From a functional perspective, a vendor is what kind of resource? - ANSWER-
financial resource
What must exist for a facility to have a positive culture? - ANSWER-resources
What would a typical organizational chart of a golf operation show? - ANSWER-staff
roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - ANSWER-size of facility and number of resources
Staff is considered a tangible resource? - ANSWER-true
What intangible resource is key to enabling and facilitating peak performance? -
ANSWER-culture
How can facilities foster a positive culture? - ANSWER-open communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - ANSWER-true
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees - ANSWER-true
What should a manager consider when determining the number of employees
needed to run an operation? - ANSWER-human resources it will take
What is the advantage of asking open-ended questions during the interview
process? - ANSWER-lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology - ANSWER-false
What is the first step in acquiring a new technology-based system? - ANSWER-
assess facility needs
Why should employees be involved in creating and revising policies or procedures? -
ANSWER-encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - ANSWER-true
, What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and services
of a seller? - ANSWER-brand
Pace of play policies are an effective means for controlling the demand curve for the
use of perishable tee times - ANSWER-true
What does yield management allow? - ANSWER-allows facility to maximize the total
number of rounds available each day
What term would be considered an important metric for monitoring performance
against budget? - ANSWER-variance
What can yield management predict? - ANSWER-demand
What is the formula for developing a yield management report for a given period? -
ANSWER-rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - ANSWER-metrics
and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? -
ANSWER-75%
Managing by walking around is the most effective when organizational protocols are
observed, such as, limiting conversation to their direct reports - ANSWER-false
One of the main benefits of the interpersonal management approach to monitoring
performance is to ensure policies and procedures are being followed - ANSWER-
true
Visit regularly with heads of other departments is an example of managing by waking
around as it applies to monitoring operations? - ANSWER-true
What is the main objective of behavioral management? - ANSWER-manage
employee behaviors
What is the focus of the interpersonal management approach? - ANSWER-keeping
track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured - ANSWER-true
When should organizations respond to variances? - ANSWER-ASAP, swiftly
What employee problem poses the biggest challenge for most managers? -
ANSWER-following procedures correctly and to facility standards
What could be the cause of "overall poor service" issues? - ANSWER-poor systems,
resources, or policies
100%
What department is considered the core business unit? - ANSWER-golf operation
From a functional perspective, a vendor is what kind of resource? - ANSWER-
financial resource
What must exist for a facility to have a positive culture? - ANSWER-resources
What would a typical organizational chart of a golf operation show? - ANSWER-staff
roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - ANSWER-size of facility and number of resources
Staff is considered a tangible resource? - ANSWER-true
What intangible resource is key to enabling and facilitating peak performance? -
ANSWER-culture
How can facilities foster a positive culture? - ANSWER-open communication and
discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - ANSWER-true
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees - ANSWER-true
What should a manager consider when determining the number of employees
needed to run an operation? - ANSWER-human resources it will take
What is the advantage of asking open-ended questions during the interview
process? - ANSWER-lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology - ANSWER-false
What is the first step in acquiring a new technology-based system? - ANSWER-
assess facility needs
Why should employees be involved in creating and revising policies or procedures? -
ANSWER-encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - ANSWER-true
, What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and services
of a seller? - ANSWER-brand
Pace of play policies are an effective means for controlling the demand curve for the
use of perishable tee times - ANSWER-true
What does yield management allow? - ANSWER-allows facility to maximize the total
number of rounds available each day
What term would be considered an important metric for monitoring performance
against budget? - ANSWER-variance
What can yield management predict? - ANSWER-demand
What is the formula for developing a yield management report for a given period? -
ANSWER-rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - ANSWER-metrics
and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? -
ANSWER-75%
Managing by walking around is the most effective when organizational protocols are
observed, such as, limiting conversation to their direct reports - ANSWER-false
One of the main benefits of the interpersonal management approach to monitoring
performance is to ensure policies and procedures are being followed - ANSWER-
true
Visit regularly with heads of other departments is an example of managing by waking
around as it applies to monitoring operations? - ANSWER-true
What is the main objective of behavioral management? - ANSWER-manage
employee behaviors
What is the focus of the interpersonal management approach? - ANSWER-keeping
track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured - ANSWER-true
When should organizations respond to variances? - ANSWER-ASAP, swiftly
What employee problem poses the biggest challenge for most managers? -
ANSWER-following procedures correctly and to facility standards
What could be the cause of "overall poor service" issues? - ANSWER-poor systems,
resources, or policies
