Healthcare Management WGU C432 - Ch 6 & 8
Mission A statement of an organization's purpose, aims, and values.
Stakeholders Persons who have a claim to or obtain some benefit from an organization.
Strategic intent Statements, including mission, vision, and values, that describe an
organization's perception of its purpose, its direction, and acceptable conduct.
Values Statements expressing the ethics that guide an organization's actions and
processes and the organization's standards for behavior among its staff.
Vision A statement of the desired future state of an organization.
Benchmarking Comparison of internal data to those of outside organizations for
purposes of evaluating an organization's performance.
Core competencies The internal activities and functions central to fulfilling an
organization's mission. Core competencies are strategically valuable and the essence of
what makes an organization unique in providing value to its customers.
Internal environmental analysis Evaluation of an organization's products, assets,
operations, and other factors to determine whether the organization is carrying out its
mission effectively and efficiently.
Intangible resources An organization's non-physical assets, including reputation, brand
names, employees' skills, and industry knowledge.
Organizational capabilities Internal resources, such as physical assets, human resources,
reputation, culture, and processes and routines, that enable an organization to
accomplish its mission.
SWOT analysis An analytical tool used to develop an overview of an organization's
strategic situation and better understand its environment. This type of analysis examines
four important aspects of an organization: its strengths and weaknesses (i.e., the internal
environment) and its opportunities and threats (i.e., the external environment).
Tangible resources An organization's physical assets, including land, buildings/plant,
equipment, cash, and personnel.
TOWS analysis A variant of SWOT analysis that helps leaders make better strategic
decisions. Leaders compare external opportunities and threats to internal strengths and
weaknesses to determine whether their organization's strengths can leverage its
opportunities, minimize its threats, and so forth.
Trend data Data that portray changes over time (generally from one year to the next).
Mission A statement of an organization's purpose, aims, and values.
Stakeholders Persons who have a claim to or obtain some benefit from an organization.
Strategic intent Statements, including mission, vision, and values, that describe an
organization's perception of its purpose, its direction, and acceptable conduct.
Values Statements expressing the ethics that guide an organization's actions and
processes and the organization's standards for behavior among its staff.
Vision A statement of the desired future state of an organization.
Benchmarking Comparison of internal data to those of outside organizations for
purposes of evaluating an organization's performance.
Core competencies The internal activities and functions central to fulfilling an
organization's mission. Core competencies are strategically valuable and the essence of
what makes an organization unique in providing value to its customers.
Internal environmental analysis Evaluation of an organization's products, assets,
operations, and other factors to determine whether the organization is carrying out its
mission effectively and efficiently.
Intangible resources An organization's non-physical assets, including reputation, brand
names, employees' skills, and industry knowledge.
Organizational capabilities Internal resources, such as physical assets, human resources,
reputation, culture, and processes and routines, that enable an organization to
accomplish its mission.
SWOT analysis An analytical tool used to develop an overview of an organization's
strategic situation and better understand its environment. This type of analysis examines
four important aspects of an organization: its strengths and weaknesses (i.e., the internal
environment) and its opportunities and threats (i.e., the external environment).
Tangible resources An organization's physical assets, including land, buildings/plant,
equipment, cash, and personnel.
TOWS analysis A variant of SWOT analysis that helps leaders make better strategic
decisions. Leaders compare external opportunities and threats to internal strengths and
weaknesses to determine whether their organization's strengths can leverage its
opportunities, minimize its threats, and so forth.
Trend data Data that portray changes over time (generally from one year to the next).
