BUS 130 - Chapter 5 & 6 - (Exam 2024/2025
already graded A+) - NEEDS UPDATED ANSWERS
1). Memos should be organized directly by conveying the main idea first.
Ans: True
2). E-mail is appropriate for short, informal messages that request information and respond to
inquiries.
Ans: True
3). Why do some employers forbid employees to use instant messaging (im) and texting?
Ans: Some employers consider IM and texting distractions.
4). Which of the following is not a routine business message?
Ans: An all-staff memo that outlines the new procedures for processing returned
merchandise
5). The biggest advantage of business blogs is that they
Ans: have the potential to reach a vast, far-flung audience.
6). Jackson is sending an e-mail message about an important upcoming meeting. which of the
following represents the most effective subject line?
Ans: Please Attend Staff Meeting August 15
7). What is the best advice when preparing a memo as an e-mail attachment?
Ans: Include the date, sender's name, receiver's name, and subject line on the memo.
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, 8). Most e-mails should be organized using the indirect organizational strategy.
Ans: False
9). Tara is starting a new job that will allow her to use text messaging. what advice should she
follow?
Ans: Identify herself when texting a new contact.
10). Which statement about the use of e-mail in today's workplace is most accurate?
Ans: Most messages in today's workplace are sent by e-mail.
11). End dates and specific actions in a routine request message should be placed in the
Ans: closing.
12). One important guideline when preparing instructions is to
Ans: divide the process into logical steps and present them in the correct order.
13). Social media messages have replaced e-mail messages within organizations and to
external audiences.
Ans: False
14). Which of the following is the most effective opening sentence for a response message?
Ans: "Yes, we can put together a corporate travel package that will meet your needs
and fit your budget."
15). Which of these statements regarding the use of e-mail for goodwill messages is most
accurate?
Ans: E-mail should never be used for sending any type of goodwill message.
16). Which of the following is the most appropriate closing for an e-mail message or memo?
Ans: Please submit your report by August 1 so that the information can be presented at
the seminar.
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already graded A+) - NEEDS UPDATED ANSWERS
1). Memos should be organized directly by conveying the main idea first.
Ans: True
2). E-mail is appropriate for short, informal messages that request information and respond to
inquiries.
Ans: True
3). Why do some employers forbid employees to use instant messaging (im) and texting?
Ans: Some employers consider IM and texting distractions.
4). Which of the following is not a routine business message?
Ans: An all-staff memo that outlines the new procedures for processing returned
merchandise
5). The biggest advantage of business blogs is that they
Ans: have the potential to reach a vast, far-flung audience.
6). Jackson is sending an e-mail message about an important upcoming meeting. which of the
following represents the most effective subject line?
Ans: Please Attend Staff Meeting August 15
7). What is the best advice when preparing a memo as an e-mail attachment?
Ans: Include the date, sender's name, receiver's name, and subject line on the memo.
PaperStoc.com Page 1 of 8
, 8). Most e-mails should be organized using the indirect organizational strategy.
Ans: False
9). Tara is starting a new job that will allow her to use text messaging. what advice should she
follow?
Ans: Identify herself when texting a new contact.
10). Which statement about the use of e-mail in today's workplace is most accurate?
Ans: Most messages in today's workplace are sent by e-mail.
11). End dates and specific actions in a routine request message should be placed in the
Ans: closing.
12). One important guideline when preparing instructions is to
Ans: divide the process into logical steps and present them in the correct order.
13). Social media messages have replaced e-mail messages within organizations and to
external audiences.
Ans: False
14). Which of the following is the most effective opening sentence for a response message?
Ans: "Yes, we can put together a corporate travel package that will meet your needs
and fit your budget."
15). Which of these statements regarding the use of e-mail for goodwill messages is most
accurate?
Ans: E-mail should never be used for sending any type of goodwill message.
16). Which of the following is the most appropriate closing for an e-mail message or memo?
Ans: Please submit your report by August 1 so that the information can be presented at
the seminar.
PaperStoc.com Page 2 of 8
