Servicenow certified system administrator exam
NEWEST 2023-2024 ACTUAL TEST 150 QUESTIONS
AND ANSWERS
Application Platform-as-a-Service (PaaS) ✔✔ The ServiceNow Platform operates on this type of
model: cloud-based computing model which provides the infrastructure needed to develop, run,
and manage applications
IT, employee, and customer ✔✔Now Platform digitizes _________________ workflows
web-based UI build on top of a flexible table schema (single system record and common data
model) ✔✔Now Platform architecture
service availability, backups, and security ✔✔Now Platform architecture aids with...
prebuilt libraries, tools, templates, scripts, and integrations ✔✔ServiceNow features to help create
applications
multi-instance, single system for enterprise, secure, compliant, and scalable ✔✔SerivceNow Now
Platform resides in the cloud, making it...
tenant; instance ✔✔other cloud platforms utilize multi-__________ architecture, whereas the Now
Platform utilized multi-_________ architecture
,redundancy; advanced high availability ✔✔_______________ helps with AHA, which stands for
________________
web UI, mobile app, and Service Portal ✔✔Now Platform interfaces
users, groups, and roles comprise role-based access control ✔✔RBAC
role ✔✔a collection of permissions in the Now Platform
system administrator, specialized administrator, approvers, and ITIL ✔✔OOTB base system roles
one-to-many ✔✔users have a __________________ relationship with groups and roles
true ✔✔T or F: roles can contain other roles
true; self-service users ✔✔T or F: users can still log into ServiceNow without any assigned role
permissions
user authentication ✔✔first level of security applied when logging into ServiceNow
local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP ✔✔ServiceNow
methods of authentication
banner frame, application navigator, content frame ✔✔main screen elements of Now Platform UI
user menu, help, global search, connect, system settings, and banner logo and text ✔✔options in
the banner frame of the Now Platform UI
, navigation filter, all applications and modules, favorites, and history ✔✔elements of the
Application Navigator menu
list of records, forms, homepages, and dashboards ✔✔elements of the Content Frame
true (e.g. drag to add to favorites) ✔✔T or F: you can drag and drop items (e.g. breadcrumbs or
records) within the Now Platform
any module with the name containing "service"; all modules and sections within the Service Desk
application ✔✔if you type "service" into the navigation filter, you will see:
branding ✔✔Guided Setup can help orchestrate _______________ for your organization
page header caption, browser tab title, upload company logo, background/ banner/ navigator
images, colors, and text, and customize default system settings (e.g. data and time formatting)
✔✔system configuration for branding your instance's appearance
ITSM Guided Setup > Start > (options) OR System Properties > Basic Configuration UI 16
✔✔how to navigate to branding
task and cmdb_ci ✔✔ServiceNow core tables
records from tables; and records contain fields ✔✔lists display...
record; field ✔✔in a ServiceNow table, a row is a ___________ and a column is a ____________
lists ✔✔_______ display a set of records from a table
filter, sort, and analyze data; manage records ✔✔benefits of lists and filters in the Now Platform
NEWEST 2023-2024 ACTUAL TEST 150 QUESTIONS
AND ANSWERS
Application Platform-as-a-Service (PaaS) ✔✔ The ServiceNow Platform operates on this type of
model: cloud-based computing model which provides the infrastructure needed to develop, run,
and manage applications
IT, employee, and customer ✔✔Now Platform digitizes _________________ workflows
web-based UI build on top of a flexible table schema (single system record and common data
model) ✔✔Now Platform architecture
service availability, backups, and security ✔✔Now Platform architecture aids with...
prebuilt libraries, tools, templates, scripts, and integrations ✔✔ServiceNow features to help create
applications
multi-instance, single system for enterprise, secure, compliant, and scalable ✔✔SerivceNow Now
Platform resides in the cloud, making it...
tenant; instance ✔✔other cloud platforms utilize multi-__________ architecture, whereas the Now
Platform utilized multi-_________ architecture
,redundancy; advanced high availability ✔✔_______________ helps with AHA, which stands for
________________
web UI, mobile app, and Service Portal ✔✔Now Platform interfaces
users, groups, and roles comprise role-based access control ✔✔RBAC
role ✔✔a collection of permissions in the Now Platform
system administrator, specialized administrator, approvers, and ITIL ✔✔OOTB base system roles
one-to-many ✔✔users have a __________________ relationship with groups and roles
true ✔✔T or F: roles can contain other roles
true; self-service users ✔✔T or F: users can still log into ServiceNow without any assigned role
permissions
user authentication ✔✔first level of security applied when logging into ServiceNow
local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP ✔✔ServiceNow
methods of authentication
banner frame, application navigator, content frame ✔✔main screen elements of Now Platform UI
user menu, help, global search, connect, system settings, and banner logo and text ✔✔options in
the banner frame of the Now Platform UI
, navigation filter, all applications and modules, favorites, and history ✔✔elements of the
Application Navigator menu
list of records, forms, homepages, and dashboards ✔✔elements of the Content Frame
true (e.g. drag to add to favorites) ✔✔T or F: you can drag and drop items (e.g. breadcrumbs or
records) within the Now Platform
any module with the name containing "service"; all modules and sections within the Service Desk
application ✔✔if you type "service" into the navigation filter, you will see:
branding ✔✔Guided Setup can help orchestrate _______________ for your organization
page header caption, browser tab title, upload company logo, background/ banner/ navigator
images, colors, and text, and customize default system settings (e.g. data and time formatting)
✔✔system configuration for branding your instance's appearance
ITSM Guided Setup > Start > (options) OR System Properties > Basic Configuration UI 16
✔✔how to navigate to branding
task and cmdb_ci ✔✔ServiceNow core tables
records from tables; and records contain fields ✔✔lists display...
record; field ✔✔in a ServiceNow table, a row is a ___________ and a column is a ____________
lists ✔✔_______ display a set of records from a table
filter, sort, and analyze data; manage records ✔✔benefits of lists and filters in the Now Platform
