WGU C215 Operations Management Pre-Assessment
Questions and Answers (Verified Answers)
Which definition used for quality evaluates how well a product performs its
intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
14 points for quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000
ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Scatter diagram
Control chart
Flowchart
Checklist
Checklist
Which quality control tool should be used to monitor the current status or end
result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
Control Chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs;
, budgeting
Enhance competition; understand consumer preferences; maintain
communication with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
Enhance competition; understand consumer preferences; maintain communication with
operations
What is the common theme in total quality management (TQM) across all
functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams To ensure profit from product changes
To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation Variable
Mean
What do assignable causes of variation indicate?
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
Out-of-control signals were found in the process.
Which continuous improvement method does C pk measure?
The most common measurement process
How close one is to a target and how consistent one is with the average
performance
What a process is capable of and how long it will take to conclude Parts per
million on the capability index
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? Choose 2 answers
Technical tools
People involvement
Job design
Facility location
Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Screen patients and schedule follow-up appointments for those who have the
Questions and Answers (Verified Answers)
Which definition used for quality evaluates how well a product performs its
intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
14 points for quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000
ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Scatter diagram
Control chart
Flowchart
Checklist
Checklist
Which quality control tool should be used to monitor the current status or end
result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
Control Chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs;
, budgeting
Enhance competition; understand consumer preferences; maintain
communication with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
Enhance competition; understand consumer preferences; maintain communication with
operations
What is the common theme in total quality management (TQM) across all
functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams To ensure profit from product changes
To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation Variable
Mean
What do assignable causes of variation indicate?
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
Out-of-control signals were found in the process.
Which continuous improvement method does C pk measure?
The most common measurement process
How close one is to a target and how consistent one is with the average
performance
What a process is capable of and how long it will take to conclude Parts per
million on the capability index
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? Choose 2 answers
Technical tools
People involvement
Job design
Facility location
Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
Screen patients and schedule follow-up appointments for those who have the
