PGA 3.0 Level 2 Test Questions And Answers
(Verified 100%)
What department is considered the core business unit?
golf operation
From a functional perspective, a vendor is what kind of resource?
financial resource
What must exist for a facility to have a positive culture?
resources
What would a typical organizational chart of a golf operation show?
staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart?
size of facility and number of resources
Staff is considered a tangible resource?
true
What intangible resource is key to enabling and facilitating peak performance?
culture
How can facilities foster a positive culture?
open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation
true
High-performance profiling is a tool that can be used to communicate a uniform
set of facility-wide expectations for all employees
true
What should a manager consider when determining the number of employees
needed to run an operation?
human resources it will take
What is the advantage of asking open-ended questions during the interview
process?
lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology
false
What is the first step in acquiring a new technology-based system?
assess facility needs
Why should employees be involved in creating and revising policies or
procedures?
encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing
true
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller?
brand
, Pace of play policies are an effective means for controlling the demand curve for
the use of perishable tee times
true
What does yield management allow?
allows facility to maximize the total number of rounds available each day
What term would be considered an important metric for monitoring performance
against budget?
variance
What can yield management predict?
demand
What is the formula for developing a yield management report for a given period?
rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process?
metrics and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times?
75%
Managing by walking around is the most effective when organizational protocols
are observed, such as, limiting conversation to their direct reports
false
One of the main benefits of the interpersonal management approach to
monitoring performance is to ensure policies and procedures are being followed
true
Visit regularly with heads of other departments is an example of managing by
waking around as it applies to monitoring operations?
true
What is the main objective of behavioral management?
manage employee behaviors
What is the focus of the interpersonal management approach?
keeping track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured
true
When should organizations respond to variances?
ASAP, swiftly
What employee problem poses the biggest challenge for most managers?
following procedures correctly and to facility standards
What could be the cause of "overall poor service" issues?
poor systems, resources, or policies
What is an example of an operational change made in response to variances?
changing tee time system
When should management implement service improvement?
when the desired benefit can be clearly measured
The COGS can be calculated if both the turnover rate and the average inventory
value are known
true
(Verified 100%)
What department is considered the core business unit?
golf operation
From a functional perspective, a vendor is what kind of resource?
financial resource
What must exist for a facility to have a positive culture?
resources
What would a typical organizational chart of a golf operation show?
staff roles & the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart?
size of facility and number of resources
Staff is considered a tangible resource?
true
What intangible resource is key to enabling and facilitating peak performance?
culture
How can facilities foster a positive culture?
open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation
true
High-performance profiling is a tool that can be used to communicate a uniform
set of facility-wide expectations for all employees
true
What should a manager consider when determining the number of employees
needed to run an operation?
human resources it will take
What is the advantage of asking open-ended questions during the interview
process?
lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology
false
What is the first step in acquiring a new technology-based system?
assess facility needs
Why should employees be involved in creating and revising policies or
procedures?
encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing
true
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller?
brand
, Pace of play policies are an effective means for controlling the demand curve for
the use of perishable tee times
true
What does yield management allow?
allows facility to maximize the total number of rounds available each day
What term would be considered an important metric for monitoring performance
against budget?
variance
What can yield management predict?
demand
What is the formula for developing a yield management report for a given period?
rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process?
metrics and staff service quality
What is the yield percentage if a facility sells 180 of 240 available tee times?
75%
Managing by walking around is the most effective when organizational protocols
are observed, such as, limiting conversation to their direct reports
false
One of the main benefits of the interpersonal management approach to
monitoring performance is to ensure policies and procedures are being followed
true
Visit regularly with heads of other departments is an example of managing by
waking around as it applies to monitoring operations?
true
What is the main objective of behavioral management?
manage employee behaviors
What is the focus of the interpersonal management approach?
keeping track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured
true
When should organizations respond to variances?
ASAP, swiftly
What employee problem poses the biggest challenge for most managers?
following procedures correctly and to facility standards
What could be the cause of "overall poor service" issues?
poor systems, resources, or policies
What is an example of an operational change made in response to variances?
changing tee time system
When should management implement service improvement?
when the desired benefit can be clearly measured
The COGS can be calculated if both the turnover rate and the average inventory
value are known
true
