Popeyes Service Assessment, Questions and
Correct Answers 2024 with complete solution.
1 level #20 scoop
How much rice goes into the regular size container of Red Beans and Rice
4 legs, 4 thighs, 4 wings, and 4 breasts
Pieces packaged into a 16 piece box mixed
Side item holding bin
Where cupped side items are hot held
Popeyes Signature Sides
Biscuits, Cole Slaw, Red Beans and Rice, Mashed Potatoes, Cajun Fries, and Cajun
Rice
170°F
Minimum water temperature in the steam table
20 minutes
Hold time for nuggets under the heat lamps
What our guests expect
Great food, friendly service, clean restaurants
Service from the heart
Is delivered with care, concern, respect, and appreciation for the guest
Numbers on the clock
Numbers on the Quality Control bars are numbered correspond with these
H.E.A.R.T.
Hear, Empathize, Apologize, Resolve, Thank
What would Annie Do?
Be Kind, Be Helpful, Be Consistent.
The two-handed method
Collect money with one hand an give the drink [cup] to the guest with the other
Inform the guest of the wait time for that item
First think you do when a guest orders a cook-to-order item
12
Quality Control bar used if chicken is pulled from the fryer at 2:30 and expires in 30
minutes
15. A warm, genuine greeting
Shows the guest that you are ready to serve them, you care that they are dining at
Popeyes, you are treating them like family
When to repeat the order
After entering the order into the register and when presenting the meal
When to thank the guest
When the guest leaves the restaurant, when you present the meal to the guest, after the
guest places their order
Smile
Best way to be prepared for a guest's arrival
None
Acceptable excuses to say to a guest
Correct Answers 2024 with complete solution.
1 level #20 scoop
How much rice goes into the regular size container of Red Beans and Rice
4 legs, 4 thighs, 4 wings, and 4 breasts
Pieces packaged into a 16 piece box mixed
Side item holding bin
Where cupped side items are hot held
Popeyes Signature Sides
Biscuits, Cole Slaw, Red Beans and Rice, Mashed Potatoes, Cajun Fries, and Cajun
Rice
170°F
Minimum water temperature in the steam table
20 minutes
Hold time for nuggets under the heat lamps
What our guests expect
Great food, friendly service, clean restaurants
Service from the heart
Is delivered with care, concern, respect, and appreciation for the guest
Numbers on the clock
Numbers on the Quality Control bars are numbered correspond with these
H.E.A.R.T.
Hear, Empathize, Apologize, Resolve, Thank
What would Annie Do?
Be Kind, Be Helpful, Be Consistent.
The two-handed method
Collect money with one hand an give the drink [cup] to the guest with the other
Inform the guest of the wait time for that item
First think you do when a guest orders a cook-to-order item
12
Quality Control bar used if chicken is pulled from the fryer at 2:30 and expires in 30
minutes
15. A warm, genuine greeting
Shows the guest that you are ready to serve them, you care that they are dining at
Popeyes, you are treating them like family
When to repeat the order
After entering the order into the register and when presenting the meal
When to thank the guest
When the guest leaves the restaurant, when you present the meal to the guest, after the
guest places their order
Smile
Best way to be prepared for a guest's arrival
None
Acceptable excuses to say to a guest
