CQPA Practice Exam 1 Questions And Answers Verified 100% Correct!!

CQPA Practice Exam 1 Questions And Answers Verified 100% Correct!! Shewhart 1930s developed methods for statistical analysis and control of quality; One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act Deming 1950s taught methods to Japanese engineers and executives; origin of TQM; 14 Points, cooperation, theory of profound knowledge Juran 1950s taught concepts of controlling quality and managerial breakthrough; first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality planning, quality improvement, quality control; QP activity of (1) establishing quality goals and (2) developing the products and process required *planning without goals is NOT possible Feigenbaum 1950s book total quality control forerunner for the present understanding of TQM, was published; founding chairman of the board of International Academy for Quality; "thinking out in advance the sequence of actions to accomplish a proposed course of action in doing work to accomplish certain objectives" Crosby promotion of zero defects (1950s) ANSI/ISO/ASQ Q QP: part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives purpose of quality planning identify actions that can increase effectiveness and efficiency of activities and processes approaches of quality planning Strategic-- long term operational -- tactic implementation-- short term (operational) summary of quality planning road map or guide to meeting customer expectations clear identification of customer requirements commitment of planning team members commitment from senior management a method for evaluating when customer expectations have been met (QFD best method; cause and effect) requirements necessary specific characteristics of a product or service that a customer demands and will purchase (should always be drive by the customer); product and process standards "statement, specification, or quantity of material against which measured outputs from a process may be judged as acceptable or unacceptable (National; International) 1 conformance 2 guidance 3 regulatory 4 consensus specifications grouping of specific PARAMETERS that are required to ensure the success of a product to perform as design (James L Bossert) -- given by process (dynamic (not good))-- increased variation -- given by customer (tolerances) 1 Product 2 Process 3 Analytical 4 Raw material 5 Quality management ISO 9000 basic international standard (documentation is key) National Standards ASME; ASTM; API Quality Awards MBNQA (Malcom Baldrige National Quality Award), European Foundation for Quality Management's European Quality Award, the Deming Prize, and Shingo Prize for Excellence in Manufacturing Part 2 Part 2 Feigenbaum definition of totally quality control total quality control's organization wide impact involves the managerial and technical implementation of customer-oriented quality activities as a prime responsibility of general management and of the main-line operations of marketing, engineering, production, industrial relations, finance, and service as well as of the quality-control function itself K. Ishikawa used "Company wide quality control" (CWQC) to differentiate the Japanese concept of total quality control from the American concept; "To practice quality control is to develop, design, produce and service a quality product which is most economical, most useful, and always satisfactory to the customer." The Quality Council group that develops guidelines, measure progress, and assist with implementation of the quality objectives (responsible for growth, control, and effectiveness of TQ); Strategic quality goals may gain priority from Quality council, as well as feedback from customers, top management or other organizational levels; they are specific, quantified, and scheduled; all corporate levels will place more emphasis on attaining the goals; resources must be secured for each goal The quality audit provide independent and unbiased info to all those who have a need to know; scope may consist of criteria for Deming Prize or Baldrige National Quality Award Quality Standards ov't or industry endorsed descriptions of essential characteristics for an item or activity----- examples: ISO 9001:2008: Quality management systems - requirements ISO/TS 16949: Quality management systems - particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations ISO/IEC 17025: General requirements for the competence of testing and calibration laboratories ISO 14001:1996: Environmental management systems - specifications with guidance for use REQUIREMENT formal statement of a need and the mandatory/expected way to attain it; accomplishment level; binding technical prereq in approved specifications SPECIFICATION mandatory requirement; describes essential technical requirements and verification procedures for items, materials and services (required quantitative goal) Three levels of product costs prevention appraisal failure prevention cost capability studies (ability to satisfy process and customers); new product reviews market research field trails development and implementation of quality data collecting and data reporting system *do it right the first time" - Deming appraisal cost audits inspection and test (and reporting) *did you make or do it right" internal failure costs equipment scrap/rework/waste troubleshooting engineering changes external failure costs customer complaint visits warranty costs training of repair and customer service benefits some authorities believe that each $1 spent on prevention costs will save $2 to $3 in appraisal costs and $7 in failure costs documentation tell us all elements related with the system; need to do quality manuals for all three: suppliers, process, market quality manual (what is to be done) Quality procedures (who is responsible) work instructions (how to do it) quality records (where it is stored) Benefits of an Audit Based on prevention rather than detection - so where problems do occur, audits emphasize early detection of the problem, determine depth of problem, and discover root of problem Auditing principles defined by ISO 19011:2008 Ethical conduct Fair presentation Due professional care Independence An evidence-based approach Audit objectives and responsibilities To determine conformity with a quality standard To determine effectiveness of the implemented quality system To provide an opportunity for improvement To meet regulatory requirements To permit registration or accreditation to a particular standard System Audit largest and most extensive audit; two to five days conducted to verify, through objective evidence, whether or not the quality management systems and organizational plans are indeed carried out to the requirements set forth may be external (supplier) or internal (in-house) Extrinsic Audit Type of System Audit Company is audited by a customer external Vendor Survey