UPDATED MGN Chapter 7 Practice Test Questions With All Complete Solutions

What is the main difference between training and development? - ANSWER- Development is more future oriented and broadly focused. Which of the following statements best captures the effects of forcing employers to provide training to employees? - ANSWER- It is not clear because the results of studies are varied. Which of the following statements best describes orientation programs? - ANSWER- Careful planning of orientation activities is essential. Which of the following is the primary reason organizations train new employees? - ANSWER- to increase their knowledge, skill, and ability level Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation? - ANSWER- Organization W is not alone; many organizations copy training strategy used by competitors. Which of the following best captures the phases of the systems model of training? - ANSWER- needs assessment, design, implementation, and evaluation Conducting an organizational needs analysis is likely to yield which of the following types of training relevant information? - ANSWER- technological changes and financial resources Omega Organization is going through a very detailed process of looking at all the tasks or duties included in a job. It will then list all the steps performed by the employee to complete each task, and then look to examine the skills and knowledge necessary for the job. Which of the following processes is Omega Organization performing? - ANSWER- task analysis Which of the following best describes the systems approach to training? - ANSWER- It ensures that training investments have maximum impact on performance Which of the following terms refers to an examination of the strategies, environment, and resources of an organization to determine where training emphasis should be placed? - ANSWER- organizational analysis Which of the following terms refers to determining what the content of a training program should be, based on a study of the job duties? - ANSWER- task analysis Which of the following terms refers to assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge- intensive jobs? - ANSWER- competency assessment Which of the following best describes person analysis? - ANSWER- It helps organizations avoid the mistake of putting all employees through training when some do not need it. Organization analysis, task analysis, and person analysis are all part of which of the following phases of the system model? - ANSWER- the needs assessment phase If you were responsible for developing a training program, which of the following should your first step be? - ANSWER- conduct a needs assessment Instructional objectives might include all of the following phrases? - ANSWER- "to repair leaking valves","to assemble components in the proper order","to calculate the percentage of waste" Organization A is grouping its employees before beginning a training program. The company will group them according to capability. What is this process called? - ANSWER- trainee readiness What is the relationship of goal-setting to feedback and reinforcement? - ANSWER- they are both important principles of learning Which of the following tasks would be most conducive to whole-versus-part learning? - ANSWER- for a tennis professional: teaching a tennis lesson The absence of well-defined performance criteria is a particular problem for which of the following training methods? - ANSWER- on the job training Which of the following training methods is the most poorly implemented? - ANSWER- on the job training Which of the following people is most likely to be a successful trainer? - ANSWER- Jonas is flexible and can adapt his instructions to suit the individual student's needs. Which of the following is the most common method used for training nonmanagerial employees? - ANSWER- on the job training Organization Z is attempting to initiate an on-the-job training program. Like many organizations, the company is aware that it suffers from a lack of well-defined job performance criteria. Which of the following is the best suggestion for Organization Z to overcome this problem and have a successful program? - ANSWER- develop realistic goals, a training schedule, and periodic evaluations Which of the following types of learning methods would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace? - ANSWER- programmed instruction Which of the following types of learning methods would be well-suited to teach air-traffic controllers how use the radar display? - ANSWER- the simulation method A combination of on-the-job training, seminars, and role-playing would be a good assortment of learning methods for which of the following groups of employees? - ANSWER- managers Programmed instruction allows individuals to learn at their own pace. Which of the following is another term for programmed learning? - ANSWER- self directed learning What is the main issue with organizations putting too much weight on the "reactions" aspect of training evaluation? - ANSWER- Positive reaction data may not mean the training was effective. Which of the following training methods is used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment? - ANSWER- the simulation method Organization B is very keen to get the most benefit out of its training budgets and efforts. Which of the following plans is most likely to help Organization B's employees utilize their new training when they are back at their desks? - ANSWER- have the training mimic the actual work situation as closely as possible; train employees on how to implement their new training even when they are faced with roadblocks Which of the following is useful information for an HR manager to use when demonstrating the utility of a training program? - ANSWER- how it helped to reduce wasted materials Which of the following is the term for grooming an employee to take over the supervisor's job through gaining experience in handling important functions of the job? - ANSWER- understudy assignment Which of the following training methods consists of having the trainee assume the attitudes and behaviour of others? - ANSWER- role playing Which of the following best represents the steps in behaviour modelling? - ANSWER- learning points, modelling, role playing, and feedback