IFSTA 7th Edition: Chapter 2
Communications study guide.
Which is a guideline to follow when answering non emergency calls?
Identify yourself and your department, station, or unit.
If you cannot answer a caller's question when handling a non emergency call, you
should:
Refer them to someone who can answer the question.
What should you do if someone that is angry or upset calls the station?
Remain calm and never become confrontational.
Which type to telecommunications system is a dispatch center run directly by the
fire department, emergency medical service, or law enforcement agency?
Emergency Service specific telecommunications center.
Which type of telecommunications system is a central location that routes all
emergency calls to the appropriate fire, emergency medical, or law enforcement
dispatcher?
Public Safety Answering Point
How do enhanced 9-1-1 system function to aid in emergency communications?
Combine telephone and computer equipment to provide the dispatcher with the caller's
phone number and location
Which piece of communications center equipment is used to communicate with
mobile and portable radios at the emergency scene?
Two-way radio system.
A TDD or Teletype system in a fire department communications center is used to:
receive calls from individuals with hearing impairments.
Which type of communications center equipment is used to communicate with
hospitals or other response agencies?
Direct-line telephone
What information should be gathered from every caller when processing an
emergency call?
Location and type of emergency
Once an emergency has been reported, the information must be:
transmitted to the responding units or personnel.
With regard to relaying emergency information, sirens are an example of a(an):
audible alert
Which is an electronic means of relaying emergency information to responding
units or personnel?
Scrolling message board
Which type of communications equipment is worn by emergency personnel and
alerts the wearer by tone, light or vibration?
Pager
Which type communications equipment that is most often used in small
communities is mounted on top of a water tower or tall building and is designed
to produce a signal that everyone in the community can hear?
Communications study guide.
Which is a guideline to follow when answering non emergency calls?
Identify yourself and your department, station, or unit.
If you cannot answer a caller's question when handling a non emergency call, you
should:
Refer them to someone who can answer the question.
What should you do if someone that is angry or upset calls the station?
Remain calm and never become confrontational.
Which type to telecommunications system is a dispatch center run directly by the
fire department, emergency medical service, or law enforcement agency?
Emergency Service specific telecommunications center.
Which type of telecommunications system is a central location that routes all
emergency calls to the appropriate fire, emergency medical, or law enforcement
dispatcher?
Public Safety Answering Point
How do enhanced 9-1-1 system function to aid in emergency communications?
Combine telephone and computer equipment to provide the dispatcher with the caller's
phone number and location
Which piece of communications center equipment is used to communicate with
mobile and portable radios at the emergency scene?
Two-way radio system.
A TDD or Teletype system in a fire department communications center is used to:
receive calls from individuals with hearing impairments.
Which type of communications center equipment is used to communicate with
hospitals or other response agencies?
Direct-line telephone
What information should be gathered from every caller when processing an
emergency call?
Location and type of emergency
Once an emergency has been reported, the information must be:
transmitted to the responding units or personnel.
With regard to relaying emergency information, sirens are an example of a(an):
audible alert
Which is an electronic means of relaying emergency information to responding
units or personnel?
Scrolling message board
Which type of communications equipment is worn by emergency personnel and
alerts the wearer by tone, light or vibration?
Pager
Which type communications equipment that is most often used in small
communities is mounted on top of a water tower or tall building and is designed
to produce a signal that everyone in the community can hear?
