D072 Fundamentals for Success in Business with simplified questions and answers
Ability - correct answer-Possession of the means to do something
Active Listening - correct answer-Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - correct answer-Forceful communication style often carried
out in a loud and hostile manner
Assertive communicator - correct answer-Productive communication style used by those
who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - correct answer-A theory holding that (1) Individuals
are attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to select
those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition - correct answer-The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
Autocratic Style - correct answer-Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - correct answer-Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews - correct answer-Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps establish
a development plan
Channel - correct answer-Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone calls
Code of Ethics - correct answer-Guide that publicly sets out an organization's key values
and ethical obligations
Coercive power - correct answer-Ability to take something away or punish someone for
noncompliance
Communication - correct answer-Sharing understanding and meanings via oral, nonverbal,
and written forms
Communication Style - correct answer-Dominant way in which an individual interacts and
exchanges information with others
, Consideration - correct answer-The relationship oriented between behaviors of a leader
Corporate Culture - correct answer-The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) - correct answer-Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
Cultutal Diversity - correct answer-The existence of a variety of cultural or ethnic groups
within a workplace
CVF Model - correct answer-Framework for assessing organizational culture and
organizational dynamics
Design Thinking - correct answer-A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
Effective Communication - correct answer-When information transmitted is interpreted by
the receiver in the way it was intended by the sender
Emotional Intelligence - correct answer-The capacity to be aware of controls and express
one's emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional Quotient (EQ) - correct answer-The level of a person's emotional intelligence,
often as represented by a score in a standardized test
Empathy - correct answer-Being attuned and sensitive to the emotional state of others
Employee-Member-Centered Behaviors - correct answer-Behaviors that focus on
supporting employees
Ethics - correct answer-Principles that serve as a guide about how to behave
Expert Power - correct answer-Power based on knowledge and special skill or experience
Formal Leaders - correct answer-A person who is officially designated as the leader of a
group
Greenwashing - correct answer-When organizations carry about CSR missions in an
inauthentic way, using them to increase publicity rather than to spur real change
Idealized influence - correct answer-Form of transformational leadership in which a leader
models behaviors and attitudes that subordinates choose to emulate
Ability - correct answer-Possession of the means to do something
Active Listening - correct answer-Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - correct answer-Forceful communication style often carried
out in a loud and hostile manner
Assertive communicator - correct answer-Productive communication style used by those
who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - correct answer-A theory holding that (1) Individuals
are attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to select
those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition - correct answer-The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
Autocratic Style - correct answer-Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - correct answer-Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews - correct answer-Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps establish
a development plan
Channel - correct answer-Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone calls
Code of Ethics - correct answer-Guide that publicly sets out an organization's key values
and ethical obligations
Coercive power - correct answer-Ability to take something away or punish someone for
noncompliance
Communication - correct answer-Sharing understanding and meanings via oral, nonverbal,
and written forms
Communication Style - correct answer-Dominant way in which an individual interacts and
exchanges information with others
, Consideration - correct answer-The relationship oriented between behaviors of a leader
Corporate Culture - correct answer-The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) - correct answer-Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
Cultutal Diversity - correct answer-The existence of a variety of cultural or ethnic groups
within a workplace
CVF Model - correct answer-Framework for assessing organizational culture and
organizational dynamics
Design Thinking - correct answer-A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
Effective Communication - correct answer-When information transmitted is interpreted by
the receiver in the way it was intended by the sender
Emotional Intelligence - correct answer-The capacity to be aware of controls and express
one's emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional Quotient (EQ) - correct answer-The level of a person's emotional intelligence,
often as represented by a score in a standardized test
Empathy - correct answer-Being attuned and sensitive to the emotional state of others
Employee-Member-Centered Behaviors - correct answer-Behaviors that focus on
supporting employees
Ethics - correct answer-Principles that serve as a guide about how to behave
Expert Power - correct answer-Power based on knowledge and special skill or experience
Formal Leaders - correct answer-A person who is officially designated as the leader of a
group
Greenwashing - correct answer-When organizations carry about CSR missions in an
inauthentic way, using them to increase publicity rather than to spur real change
Idealized influence - correct answer-Form of transformational leadership in which a leader
models behaviors and attitudes that subordinates choose to emulate
