GEB 3213 Exam 2 – Trammell Questions With 100% Correct Answers.

GEB 3213 Exam 2 – Trammell Questions With 100% Correct Answers. What are approaches to communication dictated by? Cultural contexts - the cultural norms Why does the US prefer the direct approach? Because we value sincerity and openness. The US business culture favors _______ thinking. We prefer things explained in a ______ & _________ fashion. Linear chronological & narrative What is unique about the indirect approach in regards to other cultures? (2) 1. Point Not at beginning 2. Prioritizes vital cultural norms. Indirectness may include what? (5) 1. Deliberate use of ambiguity 2. Elaborate courtesy and graciousness in wording 3. Meaning carried with message's context 4. Digressions 5. Hierarchy in business Why is ambiguity used in the indirect approach? (5) 1. Takes pressure of responsibility off the reader/writer. 2. To "save face" 3. It creates multiple meanings 4. Could signal the writer's subtleness and skill to the reader. 5. Suggest reader to pay attention to whats not said What is paralanguage? Vocal Qualifiers and Vocalizations. List some vocal qualifiers. Pitch, volume, velocity List some vocalizations. Non-word vocalizers and fillers i.e. "uh-huh" How does the US view high pitch? How does the French? US: Speaker is uncertain/doubtful It it typical. How can nonword vocalizers be misinterpreted? US "uh-huh" is good but in Japan it means Yes How is eye contact seen in the US? In Japan? US: Honesty Japan: Invasion of privacy; rude What is different in regards to gestures between the US, Japanese and Middle Eastern business culture? Middle East:Use very large gestures, touch listener, US: not as expressive, still uses forceful gestures (drumming to underline point) Japan: Very few gestures What are the different categories of nonverbals? (5) 1. Chronemics 2. Oculemics 3. Haptics 4. Olfactics 5. Chromatics What are some other nonverbal considerations we should make in meeting with people from other countries? (4) 1. Use of office space 2. Silence 3. Greetings 4. Personal space What is chronemics? A culture's attitudes and perceptions of time. What are the different views of chronemics? Monochronic and polychronic What is the monochronic view? Time is seen as linear and work is seen as a task by task accomplishment within a time frame. What is the polychronic view? Time is seen as elastic and open-ended. Doing several important tasks simultaneously Which countries are monochronic and polychronic? M: US, North America P: South & Central America, Mediterranean, Middle East Which countries take time commitments very seriously? 1. US 2. Northern Europe 3. Asia 4. German 5. Swiss What is oculemics? AKA oculesics The use of eye contact and gaze How does the Middle East use eye contact? To men: intense to shoe interest To women: little or none to show respect What is haptics? A culture's touching behaviors. What are the "no-touching" cultures? (6) 1. US 2. Japan 3. Canada 4. England 5. Sweden 6. Finland What are haptic-friendly countries? 1. Italy 2. Greece 3. Spain 4. Portugal 5. Latin America What is olfactics? How smells play a role in nonverbal communication. How do different countries view stance and posture? Germans very formal US seen as casual Middle East: DO NOT cross legs or show bottom of feet How can you make sure not to offend someone with your stance and posture? Follow the lead of your counterpart. What is chromatics? The imporTance of color in a culture. How do different countries prefer a handshake? (5) 1. US - firm 2. France - soft 3. Germany - firm with slight head bow 4. Japan - Arm fully extended with a low bow 5. Middle East - free hand placed on forearm of other person What is the order of countries that prefer the smallest personal space to the largest? (6) SMALLEST Latin America Middle East France North America Germany Japan LARGEST What is the primary way business people communicate all over the world? Letters What are two big cultural priorities in the US? Efficiency and time-saving