Human Resource Management
,This work is licensed under a Creative Commons-ShareAlike 4.0 International License
Human Resource Management
,Contents
Chapter 1 The Role of Human Resources.....................................................................1
1.1 Human Resource Management Day to Day ...................................................................1
1.2 What Is Human Resources?...............................................................................................2
Learning Objectives .........................................................................................................2
1.2.1 What Is HRM? ...........................................................................................................2
Human Resource Recall ..........................................................................................3
1.2.2 The Role of HRM .....................................................................................................3
1.2.3 Staffing......................................................................................................................3
1.2.4 Development of Workplace Policies .....................................................................3
1.2.5 Compensation and Benefits Administration........................................................4
1.2.6 Retention ..................................................................................................................4
1.2.7 Training and Development.....................................................................................5
1.2.8 Dealing with Laws Affecting Employment ............................................................5
1.2.9 Worker Protection ...................................................................................................6
1.2.10 Communication .....................................................................................................6
1.2.11 Awareness of External Factors ............................................................................7
Key Takeaways .........................................................................................................9
Exercises .................................................................................................................10
1.3 Skills Needed for HRM .....................................................................................................10
Learning Objectives .......................................................................................................10
Human Resource Recall ................................................................................................11
Key Takeaways ...............................................................................................................12
Exercises .........................................................................................................................13
1.4 Today’s HRM Challenges..................................................................................................13
Learning Objective .........................................................................................................13
1.4.1 Containing Costs....................................................................................................14
1.4.2 Technology .............................................................................................................16
How Would You Handle This? ..............................................................................17
1.4.3 The Economy .........................................................................................................18
1.4.4 The Changing and Diverse Workforce ................................................................18
Fortune 500 Focus .................................................................................................19
Human Resource Recall ........................................................................................20
1.4.5 Ethics.......................................................................................................................22
Key Takeaways .......................................................................................................23
Exercises .................................................................................................................24
1.5 Cases and Problems.........................................................................................................24
Chapter Summary ..........................................................................................................24
Chapter Case ..................................................................................................................25
Team Activities ...............................................................................................................26
Chapter 2 Developing and Implementing Strategic HRM Plans ..............................27
2.1 The Value of Planning .....................................................................................................27
2.2 Strategic Planning.............................................................................................................28
Learning Objectives .......................................................................................................28
, 2.3 HRM vs. Personnel Management ...................................................................................30
HRM as a Strategic Component of the Business .......................................................31
Human Resource Recall ................................................................................................33
2.3.1 The Steps to Strategic Plan Creation...................................................................33
2.3.2 Conduct a Strategic Analysis ................................................................................34
2.3.3 Identify Strategic HR Issues..................................................................................37
2.3.4 Prioritize Issues and Actions ................................................................................39
2.3.5 Draw Up an HRM Plan ..........................................................................................39
Key Takeaways .......................................................................................................39
Exercises .................................................................................................................40
2.4 Writing the HRM Plan .......................................................................................................40
Learning Objective .........................................................................................................40
How Would You Handle This? ......................................................................................40
2.4.1 Determine Human Resource Needs ...................................................................42
2.4.2 Recruit.....................................................................................................................43
2.4.3 Select.......................................................................................................................43
2.4.4 Determine Compensation....................................................................................44
2.4.5 Develop Training ...................................................................................................45
2.4.6 Perform a Performance Appraisal ......................................................................45
Human Resource Recall ........................................................................................46
Key Takeaways .......................................................................................................46
Exercises .................................................................................................................47
2.5 Tips in HRM Planning .......................................................................................................47
Learning Objective .........................................................................................................47
Fortune 500 Focus .........................................................................................................47
2.5.1 Link HRM Strategic Plan to Company Plan ........................................................48
2.5.2 Monitor the Plan Constantly ................................................................................48
2.5.3 Measure It ..............................................................................................................49
Human Resource Recall ........................................................................................49
2.5.3.1 Sometimes Change Is Necessary ............................................................49
2.5.3.2 Be Aware of Legislative Changes..............................................................50
Key Takeaways ...............................................................................................50
Exercises .........................................................................................................50
2.6 Cases and Problems.........................................................................................................51
Chapter Summary ..........................................................................................................51
Chapter Case ..................................................................................................................52
Team Activities ...............................................................................................................52
Chapter 3 Diversity and Multiculturalism .................................................................53
3.1 Hiring Multicultural ..........................................................................................................53
3.2 Diversity and Multiculturalism ........................................................................................53
Learning Objectives .......................................................................................................53
3.2.1 Power and Privilege ..............................................................................................54
Human Resource Recall ........................................................................................55
Stereotypes and the Effect on Privilege ..............................................................55
3.2.2 Why Diversity and Multiculturalism?...................................................................56
,This work is licensed under a Creative Commons-ShareAlike 4.0 International License
Human Resource Management
,Contents
Chapter 1 The Role of Human Resources.....................................................................1
1.1 Human Resource Management Day to Day ...................................................................1
1.2 What Is Human Resources?...............................................................................................2
Learning Objectives .........................................................................................................2
1.2.1 What Is HRM? ...........................................................................................................2
Human Resource Recall ..........................................................................................3
1.2.2 The Role of HRM .....................................................................................................3
1.2.3 Staffing......................................................................................................................3
1.2.4 Development of Workplace Policies .....................................................................3
1.2.5 Compensation and Benefits Administration........................................................4
1.2.6 Retention ..................................................................................................................4
1.2.7 Training and Development.....................................................................................5
1.2.8 Dealing with Laws Affecting Employment ............................................................5
1.2.9 Worker Protection ...................................................................................................6
1.2.10 Communication .....................................................................................................6
1.2.11 Awareness of External Factors ............................................................................7
Key Takeaways .........................................................................................................9
Exercises .................................................................................................................10
1.3 Skills Needed for HRM .....................................................................................................10
Learning Objectives .......................................................................................................10
Human Resource Recall ................................................................................................11
Key Takeaways ...............................................................................................................12
Exercises .........................................................................................................................13
1.4 Today’s HRM Challenges..................................................................................................13
Learning Objective .........................................................................................................13
1.4.1 Containing Costs....................................................................................................14
1.4.2 Technology .............................................................................................................16
How Would You Handle This? ..............................................................................17
1.4.3 The Economy .........................................................................................................18
1.4.4 The Changing and Diverse Workforce ................................................................18
Fortune 500 Focus .................................................................................................19
Human Resource Recall ........................................................................................20
1.4.5 Ethics.......................................................................................................................22
Key Takeaways .......................................................................................................23
Exercises .................................................................................................................24
1.5 Cases and Problems.........................................................................................................24
Chapter Summary ..........................................................................................................24
Chapter Case ..................................................................................................................25
Team Activities ...............................................................................................................26
Chapter 2 Developing and Implementing Strategic HRM Plans ..............................27
2.1 The Value of Planning .....................................................................................................27
2.2 Strategic Planning.............................................................................................................28
Learning Objectives .......................................................................................................28
, 2.3 HRM vs. Personnel Management ...................................................................................30
HRM as a Strategic Component of the Business .......................................................31
Human Resource Recall ................................................................................................33
2.3.1 The Steps to Strategic Plan Creation...................................................................33
2.3.2 Conduct a Strategic Analysis ................................................................................34
2.3.3 Identify Strategic HR Issues..................................................................................37
2.3.4 Prioritize Issues and Actions ................................................................................39
2.3.5 Draw Up an HRM Plan ..........................................................................................39
Key Takeaways .......................................................................................................39
Exercises .................................................................................................................40
2.4 Writing the HRM Plan .......................................................................................................40
Learning Objective .........................................................................................................40
How Would You Handle This? ......................................................................................40
2.4.1 Determine Human Resource Needs ...................................................................42
2.4.2 Recruit.....................................................................................................................43
2.4.3 Select.......................................................................................................................43
2.4.4 Determine Compensation....................................................................................44
2.4.5 Develop Training ...................................................................................................45
2.4.6 Perform a Performance Appraisal ......................................................................45
Human Resource Recall ........................................................................................46
Key Takeaways .......................................................................................................46
Exercises .................................................................................................................47
2.5 Tips in HRM Planning .......................................................................................................47
Learning Objective .........................................................................................................47
Fortune 500 Focus .........................................................................................................47
2.5.1 Link HRM Strategic Plan to Company Plan ........................................................48
2.5.2 Monitor the Plan Constantly ................................................................................48
2.5.3 Measure It ..............................................................................................................49
Human Resource Recall ........................................................................................49
2.5.3.1 Sometimes Change Is Necessary ............................................................49
2.5.3.2 Be Aware of Legislative Changes..............................................................50
Key Takeaways ...............................................................................................50
Exercises .........................................................................................................50
2.6 Cases and Problems.........................................................................................................51
Chapter Summary ..........................................................................................................51
Chapter Case ..................................................................................................................52
Team Activities ...............................................................................................................52
Chapter 3 Diversity and Multiculturalism .................................................................53
3.1 Hiring Multicultural ..........................................................................................................53
3.2 Diversity and Multiculturalism ........................................................................................53
Learning Objectives .......................................................................................................53
3.2.1 Power and Privilege ..............................................................................................54
Human Resource Recall ........................................................................................55
Stereotypes and the Effect on Privilege ..............................................................55
3.2.2 Why Diversity and Multiculturalism?...................................................................56
