QUALITY MANAGEMENT PLAN (CQM-C) STUDY EXAM WITH CORRECT ANSWERS

QUALITY MANAGEMENT PLAN (CQM-C) STUDY EXAM WITH CORRECT ANSWERS What is quality ? - CORRECT ANSWER-the degree to which a set of inherent characteristics fulfills requirements What is grade? - CORRECT ANSWER-Grade is a category assigned to products or services having the same functional use but different technical characteristics Low quality is always problem but low grade may not be. Modern Quality Management focus on - CORRECT ANSWER-- Customer satisfaction - Conformance to requirements - Fitness for use - Prevention over inspection - Continuous improvement - Management responsibility Quality Theorists - CORRECT ANSWER-1. Edward Deming: PLAN - DO - CHECK - ACTION 2. Phillip Crosby: Zero defect practices (Do it right in the first time) (Prevention) 3. Joseph Juran: Fitness for use (Stakeholders or customers's expectations are met or exceeded) 4. Kaizen: - From Japan, continuous improvement - Improve the quality of people first then quality of products or services 5. JIT: Just in time A manufacturing method that bring inventory down to zero (or near zero) levels 6. ISO 9000 Ensures companies document what they do and do what they document. Project Quality Management Processes - CORRECT ANSWER-1. Plan Quality (Planning) 2. Perform Quality Assurance (Executing) 3. Perform Quality Control (Monitoring and Control) 8.1 Plan Quality: Outputs (5) - CORRECT ANSWER-1. Quality Management Plan 2. Quality Metrics 3. Quality Checklists 4. Project Improvement Plan 5. Project Document Updates