ETA CPP Practice Exam Questions and
Answers 2024
A Parts Manufacturer with a tiered-pricing setup (two Buckets) keys a Visa Business
Credit Card information that qualifies for Visa's business to business interchange
qualification. What rate will the merchant pay on this transaction? Answer- non-
qualified
When using the gross discount method, what are discount fees charged on? Answer-
If a Merchant contacts the payments professional and inquires about any early
termination fees (ETF), to what should the payments professional be alerted? Answer-
The Merchant may be thinking of closing their account
What is the BEST solution for a payments professional to suggest to a merchant who is
experiencing intermittent batching errors while processing on a VoIP line with an IP-
capable terminal Answer-
Which of the following represents the BEST justification for using a payments gateway?
Answer-
Which is the BEST description of a payment professionals goals during communication
with a perspective merchant? Answer-
What should a payment professional collect from a merchant to submit with the
merchant application for a public corporation Answer- Financials
During review of a potential e-commerce merchant's website, which of the following
information MUST be present for approval of a merchant account Answer- Delivery
policy, currency conversion, and export restrictions
During a meeting with a potential merchant, the merchant mentions to the payment
profession that, on occasion, credit cards are used to get cash out of the till. How should
the payment professional proceed with the conversation? Answer-
Which technique is MOST likely to increase a payments professionals success rates?
Answer- Disclose all pricing and terms prior to contract execution
, During the review of a lead list, what action should a payments professional take First to
maximize lead approval potential? Answer-
A payments professional submits an application for a large e-commerce merchant, but
is declined by the processor due to pricing concerns. What could the payments
professional have done prior to submitting the application in order to better foresee the
processors decision? Answer-
In addition to interchange fees, what transaction related costs can a merchant most
likely expect to pay when accepting credit and debit cards? Answer- Assessment fees
Which Peripheral device reads magnetic ink character recognition (MICR) information
on checks? Answer-
Which method is BEST for helping a merchant solve an equipment issue over the
phone Answer-
What is the MOST appropriate software application for a credit card terminal used by a
retail merchant who wants an automatic batch at the end of a business day? Answer-
Host
When proposing check processing services to be included in a merchants existing
terminal, what steps should be taken to ensure the ability to process transaction?
Answer-
During the initial sales process, a payments professional realizes that the merchant is
paying itemized cost for terminals, gift cards, and a reward program. The merchant
would like to lower rates but enjoy all ancillary products offered. Which is the BEST
action for the payments professional to take? Answer- Discuss the advantages of
bundled packages
Why is it important that all data points on the application are accurate? Answer-
A Strong Competitor has been taking business away from a payments professionals
portfolio. What is the BEST strategy for the payments professional to take in order to
remain competitive? Answer-
What are the best ways to set a good example for your merchants in the area of PCI
compliance/Data Security Answer-
What is the BEST course of action for payments professionals who are faced with a
question that they do not know how to answer? Answer-
Which of the following techniques is BEST for managing customer expectations?
Answer- Set realistic expectations
Answers 2024
A Parts Manufacturer with a tiered-pricing setup (two Buckets) keys a Visa Business
Credit Card information that qualifies for Visa's business to business interchange
qualification. What rate will the merchant pay on this transaction? Answer- non-
qualified
When using the gross discount method, what are discount fees charged on? Answer-
If a Merchant contacts the payments professional and inquires about any early
termination fees (ETF), to what should the payments professional be alerted? Answer-
The Merchant may be thinking of closing their account
What is the BEST solution for a payments professional to suggest to a merchant who is
experiencing intermittent batching errors while processing on a VoIP line with an IP-
capable terminal Answer-
Which of the following represents the BEST justification for using a payments gateway?
Answer-
Which is the BEST description of a payment professionals goals during communication
with a perspective merchant? Answer-
What should a payment professional collect from a merchant to submit with the
merchant application for a public corporation Answer- Financials
During review of a potential e-commerce merchant's website, which of the following
information MUST be present for approval of a merchant account Answer- Delivery
policy, currency conversion, and export restrictions
During a meeting with a potential merchant, the merchant mentions to the payment
profession that, on occasion, credit cards are used to get cash out of the till. How should
the payment professional proceed with the conversation? Answer-
Which technique is MOST likely to increase a payments professionals success rates?
Answer- Disclose all pricing and terms prior to contract execution
, During the review of a lead list, what action should a payments professional take First to
maximize lead approval potential? Answer-
A payments professional submits an application for a large e-commerce merchant, but
is declined by the processor due to pricing concerns. What could the payments
professional have done prior to submitting the application in order to better foresee the
processors decision? Answer-
In addition to interchange fees, what transaction related costs can a merchant most
likely expect to pay when accepting credit and debit cards? Answer- Assessment fees
Which Peripheral device reads magnetic ink character recognition (MICR) information
on checks? Answer-
Which method is BEST for helping a merchant solve an equipment issue over the
phone Answer-
What is the MOST appropriate software application for a credit card terminal used by a
retail merchant who wants an automatic batch at the end of a business day? Answer-
Host
When proposing check processing services to be included in a merchants existing
terminal, what steps should be taken to ensure the ability to process transaction?
Answer-
During the initial sales process, a payments professional realizes that the merchant is
paying itemized cost for terminals, gift cards, and a reward program. The merchant
would like to lower rates but enjoy all ancillary products offered. Which is the BEST
action for the payments professional to take? Answer- Discuss the advantages of
bundled packages
Why is it important that all data points on the application are accurate? Answer-
A Strong Competitor has been taking business away from a payments professionals
portfolio. What is the BEST strategy for the payments professional to take in order to
remain competitive? Answer-
What are the best ways to set a good example for your merchants in the area of PCI
compliance/Data Security Answer-
What is the BEST course of action for payments professionals who are faced with a
question that they do not know how to answer? Answer-
Which of the following techniques is BEST for managing customer expectations?
Answer- Set realistic expectations
