APM #1: Application Portfolio Management
(APM) CIS Exam ServiceNow
What is APM and what assistance does it provide an organization?
Application Portfolio Management is a framework for managing enterprise Business
Applications and software-based services.
APM aids in
- developing a comprehensive understanding of applications in the organization
- identifying redundancy
- decreasing budget/costs
- identifying which applications to modernize/upgrade
- deciding whether to invest, sustain or replace based on business need aligned to
organizational goals
What challenges can you address with APM (5)?
-Redundant applications for similar functions
-Increasing cost of owning and maintaining applications
-Increasing demand to upgrade the existing applications for new functions
-Conflict between in-house legacy applications and that of the vendors
-Inadequate performance because of outdated applications
What is the basic plugin for APM?
Application Portfolio Management (com.snc.apm)
***What plugins does APM activate if they are not already active (6)?
- Business Planner [com.snc.apm.business_planner]
- Demand Core [com.snc.demand_core]
- Fiscal Calendar [com.snc.fiscal_calendar]
- Performance Analytics - Content Pack - APM [com.snc.pa.apm]
- Bubble Chart Widget for Service Portal [com.snc.sp_workbench_widgets]
- Tree Map [com.snc.treemap]
What are the four standard Performance Analytics APM plugins and the one
available by subscription?
-Performance Analytics - Content Pack - Application Portfolio Management
-Performance Analytics - Content Pack - Application Portfolio Management and Change
Management
-Application Portfolio Management, Performance Analytics - Problem Management
- Performance Analytics - Content Pack - Financial Management for APM
**By subscription
- Performance Analytics Premium for APM
***What plugins are required for specific features in the APM module (4)?
- APM - ATF Tests [com.snc.apm.atf]
- Business Stakeholders [com.snc.business_stakeholder]
, - Domain Support - Domain Extensions Installer
- Performance Analytics Premium for APM [com.snc.pa.premium.apm]
Activate the following for additional:
- PPM Standard [com.snc.financial_planning_pmo]
- Financial Management for APM [com.snc.financial_management_for_apm]
(and you get Performance Analytics - Content Pack - Financial Management for APM)
***What are the Roles Installed with APM (4)?
- APM Admin [sn_apm.apm_admin]: Create or Update Application records and access
administration activities. **Create/update/delete application categories.**
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape, dashboards,
roadmaps, strategy program workbench, and associated pages. **View/update/delete
application indicator scores.**
**- APM User [sn_apm.apm_user]: Access to *create/update/delete applications**,
view landscape, and roadmap
- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided by the
base system and the underlying tables from where the data for the dashboards are
retrieved.
***Classifying applications helps track and compare. You can identify
relationships and redundancies between applications more easily. What are five
(5) attributes you can add to a application to classify and group?
**all require apm_admin to create/edit
- Application Category (mandatory) = grouping attribute which can be used to make
application rationalization decisions.
-Category Group (optional) = Grouping attribute used for filtering and reporting app
categories
-Application Family (Optional) = Group applications by the manufacturers classification
of their products into various suites
-Business Process (Optional) = primarily used for filtering and reporting
-Software Model = Specifications of software such as manufacturer, version, release
date, and end of life date.
T/F: Email notifications are inactive by default.
True
What is a Business Capability (3)?
- The ability of an organization to do its business activity successfully and fulfill its
business goals
- Typically represented as verbs (manage, provide)
- Represented as performing tasks to achieve business outcomes
(APM) CIS Exam ServiceNow
What is APM and what assistance does it provide an organization?
Application Portfolio Management is a framework for managing enterprise Business
Applications and software-based services.
APM aids in
- developing a comprehensive understanding of applications in the organization
- identifying redundancy
- decreasing budget/costs
- identifying which applications to modernize/upgrade
- deciding whether to invest, sustain or replace based on business need aligned to
organizational goals
What challenges can you address with APM (5)?
-Redundant applications for similar functions
-Increasing cost of owning and maintaining applications
-Increasing demand to upgrade the existing applications for new functions
-Conflict between in-house legacy applications and that of the vendors
-Inadequate performance because of outdated applications
What is the basic plugin for APM?
Application Portfolio Management (com.snc.apm)
***What plugins does APM activate if they are not already active (6)?
- Business Planner [com.snc.apm.business_planner]
- Demand Core [com.snc.demand_core]
- Fiscal Calendar [com.snc.fiscal_calendar]
- Performance Analytics - Content Pack - APM [com.snc.pa.apm]
- Bubble Chart Widget for Service Portal [com.snc.sp_workbench_widgets]
- Tree Map [com.snc.treemap]
What are the four standard Performance Analytics APM plugins and the one
available by subscription?
-Performance Analytics - Content Pack - Application Portfolio Management
-Performance Analytics - Content Pack - Application Portfolio Management and Change
Management
-Application Portfolio Management, Performance Analytics - Problem Management
- Performance Analytics - Content Pack - Financial Management for APM
**By subscription
- Performance Analytics Premium for APM
***What plugins are required for specific features in the APM module (4)?
- APM - ATF Tests [com.snc.apm.atf]
- Business Stakeholders [com.snc.business_stakeholder]
, - Domain Support - Domain Extensions Installer
- Performance Analytics Premium for APM [com.snc.pa.premium.apm]
Activate the following for additional:
- PPM Standard [com.snc.financial_planning_pmo]
- Financial Management for APM [com.snc.financial_management_for_apm]
(and you get Performance Analytics - Content Pack - Financial Management for APM)
***What are the Roles Installed with APM (4)?
- APM Admin [sn_apm.apm_admin]: Create or Update Application records and access
administration activities. **Create/update/delete application categories.**
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape, dashboards,
roadmaps, strategy program workbench, and associated pages. **View/update/delete
application indicator scores.**
**- APM User [sn_apm.apm_user]: Access to *create/update/delete applications**,
view landscape, and roadmap
- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided by the
base system and the underlying tables from where the data for the dashboards are
retrieved.
***Classifying applications helps track and compare. You can identify
relationships and redundancies between applications more easily. What are five
(5) attributes you can add to a application to classify and group?
**all require apm_admin to create/edit
- Application Category (mandatory) = grouping attribute which can be used to make
application rationalization decisions.
-Category Group (optional) = Grouping attribute used for filtering and reporting app
categories
-Application Family (Optional) = Group applications by the manufacturers classification
of their products into various suites
-Business Process (Optional) = primarily used for filtering and reporting
-Software Model = Specifications of software such as manufacturer, version, release
date, and end of life date.
T/F: Email notifications are inactive by default.
True
What is a Business Capability (3)?
- The ability of an organization to do its business activity successfully and fulfill its
business goals
- Typically represented as verbs (manage, provide)
- Represented as performing tasks to achieve business outcomes
