BLET Communication Skills questions with
correct answers. 74 Q&A, 2024.
Speak plainly
Avoid stuttering and incomplete sentences
Utilize voice commands
1. Commanding citizens to stay away from a crime scene.
2. Commanding suspects to stay in their cars during a high risk vehicle stop.
3. Moving individuals while you are directing traffic.
4. Directing multiple suspects during a raid or residential search.
Verbal Commands
should be direct, somewhat loud, and authoritative.
Common body language
1. Hesitation
2. Lack of eye contact.
3. Looking through you eye contact.
4. Interruption - Doesn't listen to person
Common body language
1.Tense, impatient posture
2. Slumping downtrodden posture
3. Words or nonverbal message don't match.
Accounts for 55% of the meaning of a message
is non verbal and is also body language.
Proxemics
The study of personal space and comfort levels.
Your presence is
the first level and your voice is the second.
Avoid
Slang terms
Never use
profanity.
, If your breath is shallow and irregular,
your voice will be thin and weak.
Paralanguages
addresses qualities such a voice pitch, range, timbre, resonance, speed, and speech difficulties, such as,
lisping or stuttering.
Paralanguages
accounts for 35% of body language.
"Loaded" words
lazy, incompetent, stupid, unmotivated, and worthless.
"Loaded" words
will cause a person to become defensive and stop listening.
"You" statements
is "you" followed buy a loaded word.
Know their history and
don't be too general.
The purpose of assertive criticism
is to solve the problem, not punish the other person for their behavior.
Assertive criticisms
describe behavior that may create problems witht attecking the person involved.
Hesitation
'ums and ahs'
Lack of eye contact
One of the most critical nonverbal cues.
"looking through you" eye contact
An aggressive person that may stare at someone without really making eye contact.
Interruption
finishing what the other person is saying.
Tense, impatient posture
Aggressive posture that clenching fist, tightening jaw muscles, and waving arms.
correct answers. 74 Q&A, 2024.
Speak plainly
Avoid stuttering and incomplete sentences
Utilize voice commands
1. Commanding citizens to stay away from a crime scene.
2. Commanding suspects to stay in their cars during a high risk vehicle stop.
3. Moving individuals while you are directing traffic.
4. Directing multiple suspects during a raid or residential search.
Verbal Commands
should be direct, somewhat loud, and authoritative.
Common body language
1. Hesitation
2. Lack of eye contact.
3. Looking through you eye contact.
4. Interruption - Doesn't listen to person
Common body language
1.Tense, impatient posture
2. Slumping downtrodden posture
3. Words or nonverbal message don't match.
Accounts for 55% of the meaning of a message
is non verbal and is also body language.
Proxemics
The study of personal space and comfort levels.
Your presence is
the first level and your voice is the second.
Avoid
Slang terms
Never use
profanity.
, If your breath is shallow and irregular,
your voice will be thin and weak.
Paralanguages
addresses qualities such a voice pitch, range, timbre, resonance, speed, and speech difficulties, such as,
lisping or stuttering.
Paralanguages
accounts for 35% of body language.
"Loaded" words
lazy, incompetent, stupid, unmotivated, and worthless.
"Loaded" words
will cause a person to become defensive and stop listening.
"You" statements
is "you" followed buy a loaded word.
Know their history and
don't be too general.
The purpose of assertive criticism
is to solve the problem, not punish the other person for their behavior.
Assertive criticisms
describe behavior that may create problems witht attecking the person involved.
Hesitation
'ums and ahs'
Lack of eye contact
One of the most critical nonverbal cues.
"looking through you" eye contact
An aggressive person that may stare at someone without really making eye contact.
Interruption
finishing what the other person is saying.
Tense, impatient posture
Aggressive posture that clenching fist, tightening jaw muscles, and waving arms.
