USPS WINDOW CLERK TEST with questions and well elaborated answers
24 hour clock - correct answer-end to end process to ensure mail is collected, distributed
and delivered
Domestic Mail - correct answer-Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
Domestic Mail Manual (DMM) - correct answer-Set forth the policies regulations and
procedures governing domestic mail services
Internatonal Mail Manual (IMM) - correct answer-Set forth the policies regulations and
procedures governing International mail
Administrative Support Manual (ASM) - correct answer-Contains policies and procedures
for administrative and support functions within the postal services
Policy NET - correct answer-All Manuals are available online via
F101 or F1 - correct answer-Our financial policies and accounting procedures are found in
what manual?
Publications - correct answer-Support subjects that cannot be fully addresses in manuals
or handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) - correct
answer-Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - correct answer-No, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - correct answer-Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - correct answer-Postal Bulletin and POS
One
What is our postal website? - correct answer-WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations
for Domestic/ International/ Administrative/Personal fields Support. - correct answer-
Directives
Priority Mail Domestic is delivered in ? - correct answer-2-3 days
Any mailable item that weighs 13 ounces or less is? - correct answer-FIRST CLASS MAIL
, What class of mail does the post office have monopoly on? - correct answer-FIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - correct answer-1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - correct answer-NEED SATISFACTION
SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except,
Standard Post, can measure up to _____inches - correct answer-70 Lbs, 108 inches, 130
inches.
What Does EDDM stands for? - correct answer-EVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - correct answer-
PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - correct answer-OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - correct answer-The article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? - correct
answer-PS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? - correct
answer-Prioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - correct answer-NO
This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - correct answer-Restricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - correct answer-Certificate of mailing
What is the post Office retail motto for providing the ideal customer experience? - correct
answer-clean, stocked and friendly every day
The U.S. Postal Service is a ___________________? - correct answer-BUSINESS
What 3 "P's" that influence customer perception? - correct answer-Personal, Professional,
Postal
24 hour clock - correct answer-end to end process to ensure mail is collected, distributed
and delivered
Domestic Mail - correct answer-Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
Domestic Mail Manual (DMM) - correct answer-Set forth the policies regulations and
procedures governing domestic mail services
Internatonal Mail Manual (IMM) - correct answer-Set forth the policies regulations and
procedures governing International mail
Administrative Support Manual (ASM) - correct answer-Contains policies and procedures
for administrative and support functions within the postal services
Policy NET - correct answer-All Manuals are available online via
F101 or F1 - correct answer-Our financial policies and accounting procedures are found in
what manual?
Publications - correct answer-Support subjects that cannot be fully addresses in manuals
or handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) - correct
answer-Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - correct answer-No, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - correct answer-Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - correct answer-Postal Bulletin and POS
One
What is our postal website? - correct answer-WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations
for Domestic/ International/ Administrative/Personal fields Support. - correct answer-
Directives
Priority Mail Domestic is delivered in ? - correct answer-2-3 days
Any mailable item that weighs 13 ounces or less is? - correct answer-FIRST CLASS MAIL
, What class of mail does the post office have monopoly on? - correct answer-FIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - correct answer-1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - correct answer-NEED SATISFACTION
SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except,
Standard Post, can measure up to _____inches - correct answer-70 Lbs, 108 inches, 130
inches.
What Does EDDM stands for? - correct answer-EVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - correct answer-
PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - correct answer-OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - correct answer-The article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? - correct
answer-PS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? - correct
answer-Prioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - correct answer-NO
This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - correct answer-Restricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - correct answer-Certificate of mailing
What is the post Office retail motto for providing the ideal customer experience? - correct
answer-clean, stocked and friendly every day
The U.S. Postal Service is a ___________________? - correct answer-BUSINESS
What 3 "P's" that influence customer perception? - correct answer-Personal, Professional,
Postal
