NAHQ Test with well elaborated and stated answers
For a continuous quality improvement team to be successful, who must be included on the
team? - correct answer-person preforming the process
When examining the relationship between staff and patient outcomes, which of the
following is the most appropriate to assess? - correct answer-patient safety data and
overtime data
Which of the following adverse events is NOT considered a sentinel event? - correct
answer-suicide threat by a patient in a confined 24-hour care setting
Which of the following is always true regarding a sentinel event? - correct answer-The
occurrence requires an immediate investigative response
A valid data collection tool should incorporate - correct answer-the definition of data
elements
A review was conducted following a postoperative surgical infection rate increase. The
following information was obtained about four physicians: Which of the following should
be done next? - correct answer-Initiate peer review with physician C
A healthcare quality professional is attempting to refine the differences between an
organization's objectives and the stakeholder needs. Which of the following tools is most
appropriate? - correct answer-gap analysis
Which of the following is the best example of use of human factors engineering? - correct
answer-designing products to prevent tubing misconnections
The success of a performance improvement program will be most influenced by the -
correct answer-culture of the organization
, The best reason to evaluate team meetings is to - correct answer-assess progress
A facility is becoming part of a healthcare network. Which of the following employee
education programs is most important? - correct answer-organizational change
A hospice agency conducted a satisfaction survey of all 200 patients currently receiving
pain management services. When asked if they were satisfied with their pain management,
170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this
situation, a healthcare quality professional should - correct answer-review all dissatisfied
responses for similarities.
The evolution of quality improvement in healthcare has shifted the primary focus from
performance of individuals to the performance of the - correct answer-organization's
systems
A hospital has recently moved to a paperless system. It is noted that some data is missing
from the obstetrics delivery record. A healthcare quality professional should recommend -
correct answer-evaluating the computerized data entry process
A staff member reports that a colon perforation occurred during a colonoscopy. Which of
the following is a healthcare quality professional's next step? - correct answer-Refer the
case for peer review
A 69-year-old female admitted for hip replacement is taken to surgery. The patient is
identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near
miss was most likely identified as a result of - correct answer-a surgical team 'time-out.'
A quality improvement manager must decide how to present data that demonstrates the
relationship between two process characteristics. Which of the following data display
techniques is most appropriate? - correct answer-scatter diagram
For a continuous quality improvement team to be successful, who must be included on the
team? - correct answer-person preforming the process
When examining the relationship between staff and patient outcomes, which of the
following is the most appropriate to assess? - correct answer-patient safety data and
overtime data
Which of the following adverse events is NOT considered a sentinel event? - correct
answer-suicide threat by a patient in a confined 24-hour care setting
Which of the following is always true regarding a sentinel event? - correct answer-The
occurrence requires an immediate investigative response
A valid data collection tool should incorporate - correct answer-the definition of data
elements
A review was conducted following a postoperative surgical infection rate increase. The
following information was obtained about four physicians: Which of the following should
be done next? - correct answer-Initiate peer review with physician C
A healthcare quality professional is attempting to refine the differences between an
organization's objectives and the stakeholder needs. Which of the following tools is most
appropriate? - correct answer-gap analysis
Which of the following is the best example of use of human factors engineering? - correct
answer-designing products to prevent tubing misconnections
The success of a performance improvement program will be most influenced by the -
correct answer-culture of the organization
, The best reason to evaluate team meetings is to - correct answer-assess progress
A facility is becoming part of a healthcare network. Which of the following employee
education programs is most important? - correct answer-organizational change
A hospice agency conducted a satisfaction survey of all 200 patients currently receiving
pain management services. When asked if they were satisfied with their pain management,
170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this
situation, a healthcare quality professional should - correct answer-review all dissatisfied
responses for similarities.
The evolution of quality improvement in healthcare has shifted the primary focus from
performance of individuals to the performance of the - correct answer-organization's
systems
A hospital has recently moved to a paperless system. It is noted that some data is missing
from the obstetrics delivery record. A healthcare quality professional should recommend -
correct answer-evaluating the computerized data entry process
A staff member reports that a colon perforation occurred during a colonoscopy. Which of
the following is a healthcare quality professional's next step? - correct answer-Refer the
case for peer review
A 69-year-old female admitted for hip replacement is taken to surgery. The patient is
identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near
miss was most likely identified as a result of - correct answer-a surgical team 'time-out.'
A quality improvement manager must decide how to present data that demonstrates the
relationship between two process characteristics. Which of the following data display
techniques is most appropriate? - correct answer-scatter diagram
