Administrative health assistant NRCAHA Certification
Test Questions With 100% Correct Solutions. 94 Questions
and Correct Answers. Updated 2024.
The postage class most used in the medical office is:
A) Priority Mail
B) First Class Mail
C) Second Class Mail
D) Third Class Mail
B) First class mail
Staff meetings should be used to do all of the following except:
A) share information about changes in office practice or procedures
B) discuss ways to improve patient satisfaction
C) encourage staff to take advantage of opportunities to improve skills
D) have a forum to discuss employee complaints
D) Have a forum to discuss employee complaints
When supplies which have been newly ordered arrive in the office, they should be:
A) kept in the reception area until there is time to put them away
B) checked against the packing slip to make sure that everything that has been ordered has arrived
C) put in front of the supplies already in the storage area
D) all of the above
B) Checked against the packing slip to make sure that everything that has been ordered has arrived
The device that allows the computer operator to manipulate the cursor without using the arrow keys
is the:
A) mouse
B) graphic user interface
C) modern
D) monitor
A) Mouse
The programs that allow the computer operator to perform various tasks are:
A) microcomputer chips
B) motherboard
C) CPUs
D) applications software
D) Applications software
When an insurance claim is filed electronically, the protocol used is called electronic:
A) Transaction
,B) Payment
C) filing
D) data interchange
D) Data Interchange
The purpose of infection control systems is to:
A) comply with state regulations
B) determine how disease is transmitted
C) prevent the spread of disease
D) maintain a high level of cleanliness
C) Prevent the spread of disease
The process of testing and adjustment of test equipment is known as:
A) control
B) calibration
C) verification
D) precision
B) Calibration
Infection control is a term that is applied to:
A) wound cleaning
B) Hand cleaning
C) Sterile procedures
D) environmental control
C) Sterile procedures and techniques
The schedule that allows for 5 refills of drug in 6 months, as long as it was written on the original
prescription, is:
A) Schedule I
B) schedule II
C) Schedule III
D) schedule IV
C) Schedule III
Samples of documents which are frequently used in the medical office can be saved on the computer
as:
A) samples
B) templates
C) letters
D) resource files
B) Templates
A description of the steps that should be utilized to handle a specific situation or to perform a certain
task should be included in a(n):
, A) office policy manual
B) procedure manual
C) organizational handbook
D) employee handbook
B) Procedure manual
The basic four activities in cleaning the exam room between patients are:
A) Mop the floor, pick up, wash down the surfaces, clean the exam the exam table
B) pick up, clean the surfaces, put clean paper on the exam table, wash your hands
C) wash the exam table, wash the surfaces, put clean paper on the exam table, wash your hands
D) re-supply the room, empty the trash, wash the exam table, wash your hands
B) Pick up, clean the surfaces, put clean paper on the exam table, wash your hands
Cleaning supplies and chemical solutions needed to keep the exam room clean and sanitary should be
kept handy in:
A) the exam room, under the counter
B)a central area used to store all cleaning materials
C) the medical assistanrs work area
D) the office manager's desk
C) A central area used to store all cleaning materials
Biohazard containers should be emptied:
A) when they are full
B) daily
C) when the biohazard refuse company is scheduled for a pick-up
D) by the janitor
B) Daily
Databases are:
A) data arranged in a matrix
B) data arranged in a spreadsheet
C) the computer version of typing
D) sets of records of information
D) Sets of records of information
Keeping a supply inventory means that the assistant:
A) keeps a list of all supplies on hand
B) checks the expiration date on all supplies before using them
C) makes sure that all the labels on all items are secure
D) all of the above
Answer: D) all of the above
Test Questions With 100% Correct Solutions. 94 Questions
and Correct Answers. Updated 2024.
The postage class most used in the medical office is:
A) Priority Mail
B) First Class Mail
C) Second Class Mail
D) Third Class Mail
B) First class mail
Staff meetings should be used to do all of the following except:
A) share information about changes in office practice or procedures
B) discuss ways to improve patient satisfaction
C) encourage staff to take advantage of opportunities to improve skills
D) have a forum to discuss employee complaints
D) Have a forum to discuss employee complaints
When supplies which have been newly ordered arrive in the office, they should be:
A) kept in the reception area until there is time to put them away
B) checked against the packing slip to make sure that everything that has been ordered has arrived
C) put in front of the supplies already in the storage area
D) all of the above
B) Checked against the packing slip to make sure that everything that has been ordered has arrived
The device that allows the computer operator to manipulate the cursor without using the arrow keys
is the:
A) mouse
B) graphic user interface
C) modern
D) monitor
A) Mouse
The programs that allow the computer operator to perform various tasks are:
A) microcomputer chips
B) motherboard
C) CPUs
D) applications software
D) Applications software
When an insurance claim is filed electronically, the protocol used is called electronic:
A) Transaction
,B) Payment
C) filing
D) data interchange
D) Data Interchange
The purpose of infection control systems is to:
A) comply with state regulations
B) determine how disease is transmitted
C) prevent the spread of disease
D) maintain a high level of cleanliness
C) Prevent the spread of disease
The process of testing and adjustment of test equipment is known as:
A) control
B) calibration
C) verification
D) precision
B) Calibration
Infection control is a term that is applied to:
A) wound cleaning
B) Hand cleaning
C) Sterile procedures
D) environmental control
C) Sterile procedures and techniques
The schedule that allows for 5 refills of drug in 6 months, as long as it was written on the original
prescription, is:
A) Schedule I
B) schedule II
C) Schedule III
D) schedule IV
C) Schedule III
Samples of documents which are frequently used in the medical office can be saved on the computer
as:
A) samples
B) templates
C) letters
D) resource files
B) Templates
A description of the steps that should be utilized to handle a specific situation or to perform a certain
task should be included in a(n):
, A) office policy manual
B) procedure manual
C) organizational handbook
D) employee handbook
B) Procedure manual
The basic four activities in cleaning the exam room between patients are:
A) Mop the floor, pick up, wash down the surfaces, clean the exam the exam table
B) pick up, clean the surfaces, put clean paper on the exam table, wash your hands
C) wash the exam table, wash the surfaces, put clean paper on the exam table, wash your hands
D) re-supply the room, empty the trash, wash the exam table, wash your hands
B) Pick up, clean the surfaces, put clean paper on the exam table, wash your hands
Cleaning supplies and chemical solutions needed to keep the exam room clean and sanitary should be
kept handy in:
A) the exam room, under the counter
B)a central area used to store all cleaning materials
C) the medical assistanrs work area
D) the office manager's desk
C) A central area used to store all cleaning materials
Biohazard containers should be emptied:
A) when they are full
B) daily
C) when the biohazard refuse company is scheduled for a pick-up
D) by the janitor
B) Daily
Databases are:
A) data arranged in a matrix
B) data arranged in a spreadsheet
C) the computer version of typing
D) sets of records of information
D) Sets of records of information
Keeping a supply inventory means that the assistant:
A) keeps a list of all supplies on hand
B) checks the expiration date on all supplies before using them
C) makes sure that all the labels on all items are secure
D) all of the above
Answer: D) all of the above
