PGA Level 1 Facility Management| Complete Questions
with 100% Correct Answers Graded A+
T/F The process for developing a business plan starts before you establish the goals you would like to
achieve for the shop's coming year.
True
Who should provide direction for creating the business plan at a golf operation
Key Stakeholders
T/F Long range planning should initially assume an adversarial relationship between neighboring
facilities that directly compete with eachother
True
T/F According tho the Business Planning Model, a business plan should build on and refine the
operational plan.
False
What is the usual business destination for long-range planning
3-5 Years; Achieve its vision
What is the most significant benefit of strategic business planning
provides a long term vision and destination
T/F Helping establish a starting point for goals, objectives, and related strategies is an appropriate use of
SWOT
True
T/F Financial forecasts should be based on historical data derivied from a linear trend analysis
True
You are in the process of completing a business plan for the golf shop. Initial forecasts of sales, expenses
and profit have been made. Past data has been analyzed and important outside factors have been
identified. What is the next step to be taken towards completing the plan.
Monitor Performance
A golf professional is purchasing a golf course. The Business plan he presented to his banker included his
history of successfully operating similar facilities, budget projections for the first 5 years under his
management, and objectives and strategies for reaching his goals. The banker rejected his loan
application because of missing information. What important element is missing from the business plan?
, Current State of Business
T/F A vision defines the short term objectives that must be accomplished in the upcoming year
False
T/F A facility profile defines the overall culture of the business
True
T/F The projected customer base of certain golf facilities located in the US could assume members
drawn from international markets.
True
T/F A yield analysis is used to compile a facility's historical data on the number of rounds played
True
What is the process called when the manager reviews total rounds to determine who is playing and
when?
Yield Analysis
T/F Mission Statements should include a definition of the facility's underlying financial model
False
T/F A sound mission statement defines the long-term vision and core values of a facility.
True
T/F It is appropriate to address the role of the employee in the mission statement
True
T/F The interpretation of quantitative data is less susceptible to differences of opinion than qualitative
data.
True
T/F Customer demographics is an internal factor
False
What type of information is typically provided by qualitative data?
Likes, Dislikes, Experiences
What examples would be considered internal data sources for planning purposes
Finances, cogs, etc.
T/F COGS is an example of qualitative data
False
with 100% Correct Answers Graded A+
T/F The process for developing a business plan starts before you establish the goals you would like to
achieve for the shop's coming year.
True
Who should provide direction for creating the business plan at a golf operation
Key Stakeholders
T/F Long range planning should initially assume an adversarial relationship between neighboring
facilities that directly compete with eachother
True
T/F According tho the Business Planning Model, a business plan should build on and refine the
operational plan.
False
What is the usual business destination for long-range planning
3-5 Years; Achieve its vision
What is the most significant benefit of strategic business planning
provides a long term vision and destination
T/F Helping establish a starting point for goals, objectives, and related strategies is an appropriate use of
SWOT
True
T/F Financial forecasts should be based on historical data derivied from a linear trend analysis
True
You are in the process of completing a business plan for the golf shop. Initial forecasts of sales, expenses
and profit have been made. Past data has been analyzed and important outside factors have been
identified. What is the next step to be taken towards completing the plan.
Monitor Performance
A golf professional is purchasing a golf course. The Business plan he presented to his banker included his
history of successfully operating similar facilities, budget projections for the first 5 years under his
management, and objectives and strategies for reaching his goals. The banker rejected his loan
application because of missing information. What important element is missing from the business plan?
, Current State of Business
T/F A vision defines the short term objectives that must be accomplished in the upcoming year
False
T/F A facility profile defines the overall culture of the business
True
T/F The projected customer base of certain golf facilities located in the US could assume members
drawn from international markets.
True
T/F A yield analysis is used to compile a facility's historical data on the number of rounds played
True
What is the process called when the manager reviews total rounds to determine who is playing and
when?
Yield Analysis
T/F Mission Statements should include a definition of the facility's underlying financial model
False
T/F A sound mission statement defines the long-term vision and core values of a facility.
True
T/F It is appropriate to address the role of the employee in the mission statement
True
T/F The interpretation of quantitative data is less susceptible to differences of opinion than qualitative
data.
True
T/F Customer demographics is an internal factor
False
What type of information is typically provided by qualitative data?
Likes, Dislikes, Experiences
What examples would be considered internal data sources for planning purposes
Finances, cogs, etc.
T/F COGS is an example of qualitative data
False
