USPS Sales And Services Up Associate Exam Questions

USPS Sales And Services Up Associate Exam Questions custody - CORRECT ANSWER -Postal service employees operate under a mandate to protect and preserve the mail placed in it's: Flexibility test - CORRECT ANSWER -For a mail piece to be considered a flat-sized mail piece it must pass the: Non-verbal communication - CORRECT ANSWER -The type of communication that can enhance or contradict messages Failing to deliver the mail - CORRECT ANSWER -A violation of the security and sanctity of the mail is Deliver a first impression - CORRECT ANSWER -The first opportunity for a sales and service associate to start the customer experience on a positive note is to G.I.S.T. - CORRECT ANSWER -The approach of sales and service associate can use to engage our customers and ensure their needs are met is Instills customer confidence - CORRECT ANSWER -Why is maintaining the security in sanctity of the mail one of the core responsibilities of the Postal Service Makes and inform mutual decision with the customer on products/services - CORRECT ANSWER Successful sales transactions occur when the sales and service associate