REVISED USPS SALES AND SERVICES TRAINING EXAM QUESTIONS AND ANSWERS

REVISED USPS SALES AND SERVICES TRAINING EXAM QUESTIONS AND ANSWERS What is the term used to describe the people, processes, pride and results to ensure customers expectations are exceeded? - CORRECT ANSWER -Customer Centric What is the role of the US Postal Inspection Sevice? - CORRECT ANSWER -USPIS is the primary law enforcement arm of the Postal Service. What is the Office of the Inspector General? - CORRECT ANSWER -The USPS OIG performs audits within USPS to maintain the integrity and accountability of its revenue, assists and employees. What does GIST stand for? - CORRECT ANSWER --Greet -Inquire -Suggest -Thank What are the roles of a Lobby Assistant? - CORRECT ANSWER -Helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customers questions. What does SOLER stand for? - CORRECT ANSWER --Squarely face the person -Open your posture -Lean towards the sender