MAN 5351 Brooks Exam 1 Updated 2024/2025 Questions
with correct answers 100%.
Open Systems Model
A model that depicts the dynamic relationship an organization has with its environment.
4 Inputs for the training needs analysis (TNA) process
KSA deficiencies
Performance gap (PG)
External factors (customers, regulatory, competition)
Internal factors (culture, management)
3 examples how advances in technology have affected training
Social networking for on the job training
Digital communication can reinforce training
Online libraries
Learning
Relatively permanent change in cognition (understanding) that results from experience
and that directly influences behavior
3 types of knowledge
Declarative: facts, what/when/who, leads to procedural
Procedural knowledge: higher level, focuses on how and why
Strategic knowledge: highest level of knowledge, guides how we learn, make decisions,
and approach problems. (meta-cognitive approach that governs actions)
2 types of Skill-based learning
Compilation (lower level): building incremental skill elements
Automaticity (higher level): skill achieved without conscious thought about each action,
requires less effort
Attitudinal learning
Acquired internal states (beliefs, values) that influence the choice of personal actions
ADDIE
Analysis - Identifying PG
Design - Identify factors that must be in training
Development - use design phase to formulate instructional strategy
Implementation - includes beta-testing, and true launch
Evaluation - process (how did it go?) & outcome (effects on trainee)
Successive Approximations Model (SAM) and 1 drawback
Combines evaluation and analysis due to the assumption that some program has
already been created that can be used to start the design process.
SAM is never clear where the actual need for training has been determined
DIF analysis
, Difficulty
Importance
Frequency
Strategic planning
Process used to determine how best to pursue the organization's mission while meeting
the demands of the environment in the near and long-term
Environmental complexity
the number of factors in the environment and the degree to which they are interrelated
Environmental complexity uncertainty matrix
High stability/ high complexity - Moderate uncertainty
Low stability/ high complexity
- HIGH uncertainty
High stability/ low complexity
- LOW uncertainty
Low stability/ low complexity - Moderate uncertainty
Core technology
The main activities associated with producing the organization's principal products and
services
Routine technology
Applied to tasks and outcomes that are highly predictable, demonstrate few problems,
and use well-structured and well-defined solutions when problems do occur
(assembly lines)
Non-routine technology
Results that are difficult to predict, because problems occur unexpectedly, and solutions
to these problems are not readily available and need to be developed on a case-by-
case basis
(new products developed by market leaders)
2 reasons organizations should invest in a strategic HR strategy
1. Companies that do so perform at a higher level than those that do not
2. Firms will significantly increase their market value
3 contributing factors that are affecting today's work environment
1. Globalization: increasing competition, heighten awareness of market trends
2. Technology: always changing, companies need to choose to adopt new tech or not
3. The Internet: allows for consumer reviews instantly, PR troubles
Change management
Creating and implementing planned change
What does organizational change require?
Effort and new learning as well as possible shifts in resources
3 levels of change
The organization itself - the way the organization is put together. Identifies how labor is
to be divided and what rules will govern operations
with correct answers 100%.
Open Systems Model
A model that depicts the dynamic relationship an organization has with its environment.
4 Inputs for the training needs analysis (TNA) process
KSA deficiencies
Performance gap (PG)
External factors (customers, regulatory, competition)
Internal factors (culture, management)
3 examples how advances in technology have affected training
Social networking for on the job training
Digital communication can reinforce training
Online libraries
Learning
Relatively permanent change in cognition (understanding) that results from experience
and that directly influences behavior
3 types of knowledge
Declarative: facts, what/when/who, leads to procedural
Procedural knowledge: higher level, focuses on how and why
Strategic knowledge: highest level of knowledge, guides how we learn, make decisions,
and approach problems. (meta-cognitive approach that governs actions)
2 types of Skill-based learning
Compilation (lower level): building incremental skill elements
Automaticity (higher level): skill achieved without conscious thought about each action,
requires less effort
Attitudinal learning
Acquired internal states (beliefs, values) that influence the choice of personal actions
ADDIE
Analysis - Identifying PG
Design - Identify factors that must be in training
Development - use design phase to formulate instructional strategy
Implementation - includes beta-testing, and true launch
Evaluation - process (how did it go?) & outcome (effects on trainee)
Successive Approximations Model (SAM) and 1 drawback
Combines evaluation and analysis due to the assumption that some program has
already been created that can be used to start the design process.
SAM is never clear where the actual need for training has been determined
DIF analysis
, Difficulty
Importance
Frequency
Strategic planning
Process used to determine how best to pursue the organization's mission while meeting
the demands of the environment in the near and long-term
Environmental complexity
the number of factors in the environment and the degree to which they are interrelated
Environmental complexity uncertainty matrix
High stability/ high complexity - Moderate uncertainty
Low stability/ high complexity
- HIGH uncertainty
High stability/ low complexity
- LOW uncertainty
Low stability/ low complexity - Moderate uncertainty
Core technology
The main activities associated with producing the organization's principal products and
services
Routine technology
Applied to tasks and outcomes that are highly predictable, demonstrate few problems,
and use well-structured and well-defined solutions when problems do occur
(assembly lines)
Non-routine technology
Results that are difficult to predict, because problems occur unexpectedly, and solutions
to these problems are not readily available and need to be developed on a case-by-
case basis
(new products developed by market leaders)
2 reasons organizations should invest in a strategic HR strategy
1. Companies that do so perform at a higher level than those that do not
2. Firms will significantly increase their market value
3 contributing factors that are affecting today's work environment
1. Globalization: increasing competition, heighten awareness of market trends
2. Technology: always changing, companies need to choose to adopt new tech or not
3. The Internet: allows for consumer reviews instantly, PR troubles
Change management
Creating and implementing planned change
What does organizational change require?
Effort and new learning as well as possible shifts in resources
3 levels of change
The organization itself - the way the organization is put together. Identifies how labor is
to be divided and what rules will govern operations
