Business Leadership Exam Review
What is management?
The process of dealing with or controlling things or people.
What are the levels of management?
Top Managers, Middle Managers and First Line Managers
What is the management process?
Managers achieve high performance for their organizations by best utilizing its human and material
resources.
Functions of a manager
Planning Organizing Leading and Controlling
What is planning?
The process of setting objectives and determining what actions should be taken to accomplish them
What is Organizing?
The process of assigning tasks, allocating resources, and arranging the coordinated activities of
individuals and groups to implement plans
What is leading?
The process of arousing people's enthusiasm to work hard and direct their efforts to fulfill plans and
accomplish objectives
What is controlling?
The process of measuring work performance, comparing results to objectives, and taking corrective
action as needed
What is Theory X?
Theory assumes workers dislike work lack ambition are irresponsible resist change and prefer to be
led
What is Theory Y?
Theory assumes workers are willing to work capable of self control willing to accept responsibility
imaginative and creative capable of self direction
, What is theory Z?
Focused on increasing employee loyalty to the company by providing a job for life with a strong focus
on the well-being of the employee, both on and off the job. Promotes stable employment, high
productivity, and high employee morale and satisfaction.
What is Scientific management?
Develop rules of motion, standardized work implements, and proper working conditions for every job.
Carefully select workers with the right abilities for the job. Carefully train workers and provide proper
incentives. Support workers by carefully planning their work and removing obstacles.
What is Glass Ceiling Effect?
The term "glass ceiling" refers to the sometimes-invisible barrier to success that many women come
up against in their careers.A qualified person wishing to advance within the hierarchy of his/her
organization is stopped at a lower level due to a discrimination most often based on sexism or racism.
What is Maslow's Hierarchy?
physiological, safety, love/belonging, esteem, self-actualization
What are the steps in the planning process?
OSACI: Define your objectives.Determine where you stand in relation to objectives.Try to anticipate
future events.Analyze and choose among action alternatives.Implement the plan and evaluate results.
What does SMART stand for?
Specific Measurable Attainable Realistic Timely
What are the Benefits of Planning?
Improves focus and flexibility. Improves action orientation. Improves coordination and control.
Improves time management
What are the types of business plans? Explain each one.
Strategic plans. Tactical plans. Functional plans. Operational plans.
What are the 3 phases of strategic planning?
Corporate strategy: sets long-term direction for the total enterprise
Business strategy:identifies how a division or strategic business unit will compete in products or
services Functional strategy:guides activities within one specific area of operations
What is a mission statement?
What is management?
The process of dealing with or controlling things or people.
What are the levels of management?
Top Managers, Middle Managers and First Line Managers
What is the management process?
Managers achieve high performance for their organizations by best utilizing its human and material
resources.
Functions of a manager
Planning Organizing Leading and Controlling
What is planning?
The process of setting objectives and determining what actions should be taken to accomplish them
What is Organizing?
The process of assigning tasks, allocating resources, and arranging the coordinated activities of
individuals and groups to implement plans
What is leading?
The process of arousing people's enthusiasm to work hard and direct their efforts to fulfill plans and
accomplish objectives
What is controlling?
The process of measuring work performance, comparing results to objectives, and taking corrective
action as needed
What is Theory X?
Theory assumes workers dislike work lack ambition are irresponsible resist change and prefer to be
led
What is Theory Y?
Theory assumes workers are willing to work capable of self control willing to accept responsibility
imaginative and creative capable of self direction
, What is theory Z?
Focused on increasing employee loyalty to the company by providing a job for life with a strong focus
on the well-being of the employee, both on and off the job. Promotes stable employment, high
productivity, and high employee morale and satisfaction.
What is Scientific management?
Develop rules of motion, standardized work implements, and proper working conditions for every job.
Carefully select workers with the right abilities for the job. Carefully train workers and provide proper
incentives. Support workers by carefully planning their work and removing obstacles.
What is Glass Ceiling Effect?
The term "glass ceiling" refers to the sometimes-invisible barrier to success that many women come
up against in their careers.A qualified person wishing to advance within the hierarchy of his/her
organization is stopped at a lower level due to a discrimination most often based on sexism or racism.
What is Maslow's Hierarchy?
physiological, safety, love/belonging, esteem, self-actualization
What are the steps in the planning process?
OSACI: Define your objectives.Determine where you stand in relation to objectives.Try to anticipate
future events.Analyze and choose among action alternatives.Implement the plan and evaluate results.
What does SMART stand for?
Specific Measurable Attainable Realistic Timely
What are the Benefits of Planning?
Improves focus and flexibility. Improves action orientation. Improves coordination and control.
Improves time management
What are the types of business plans? Explain each one.
Strategic plans. Tactical plans. Functional plans. Operational plans.
What are the 3 phases of strategic planning?
Corporate strategy: sets long-term direction for the total enterprise
Business strategy:identifies how a division or strategic business unit will compete in products or
services Functional strategy:guides activities within one specific area of operations
What is a mission statement?
