Business Leadership Exam Review
Levels of Managers
1. Top Managers
2. Middle Managers
3. Project Managers
4. Team Leaders/Supervisors
Top Manager
guide the preformance of an organization as a whole
Middle Manager
oversee the work of large departments
project manager
coordinate complex projects with task deadlines
Team Leader/Supervisor
supervise non-managerial workers, report to middle managers
Types of Managers
1. Line Managers
2. Staff Managers
3. Functional Managers
4. General Managers
5. Administrator
Line Manager
directly contribute to producing the organization's goods or services
Staff Managers
use special technical expertise to advise and support line workers
Functional Managers
responsible for just one organizational activity (e.g. Accounting)
General Manager
responsible for complex, multi-functional units
Administrator
Managers in a public or non-profit organization
4 functions of management
planning, organizing, leading, controlling
, 21st Century Skills
promote yourlself, learn soft and hard skills, build strong rapports, be aware of how you present
youself on social media, know how to manage relationships with different generations, work smarter,
not harder
What is corporate culture?
the beliefs and behaviors that determine how a company's employees and management interact and
handle outside business transactions
purpose of benifits of corporate culture
1. Gives team memers a sense of shared identity
2. makes employees commited and loyal
3. reduces anxiety
4. shapes individual and team behaviour
Major components of emotional intelligence (+explanations)
a. Self-awareness - understanding own emotions
b. Self-management - controlling own emotions
c. Social awareness - developing rapports with others
d. Relationship management - understanding others' emotions
The Planning Process
1). Define your objectives
2). Determine where you stand
3). Develop premises regarding future conditions
4). Analyze alternatives and make a plan
5). Implement the plan and evaluate results
Types of Plans (+explanations)
1. Short range plans (1 year or less)
2. Long term plan (3 years or more)
3. Strategic plan (adressing long term needs, and setting direction for an organization)
4. Operational plan (define what needs to be done in specific areas)
Planning tools
- Forecasting
- benchmarking
- contigency planning
- scenario planning
Forecasting
Making assumptions about what will happen in the future
Benchmarking
uses external comparisons to better evaluate current prefromance
Contingency planning
identifies alternative courses of action to take if things go wrong
Levels of Managers
1. Top Managers
2. Middle Managers
3. Project Managers
4. Team Leaders/Supervisors
Top Manager
guide the preformance of an organization as a whole
Middle Manager
oversee the work of large departments
project manager
coordinate complex projects with task deadlines
Team Leader/Supervisor
supervise non-managerial workers, report to middle managers
Types of Managers
1. Line Managers
2. Staff Managers
3. Functional Managers
4. General Managers
5. Administrator
Line Manager
directly contribute to producing the organization's goods or services
Staff Managers
use special technical expertise to advise and support line workers
Functional Managers
responsible for just one organizational activity (e.g. Accounting)
General Manager
responsible for complex, multi-functional units
Administrator
Managers in a public or non-profit organization
4 functions of management
planning, organizing, leading, controlling
, 21st Century Skills
promote yourlself, learn soft and hard skills, build strong rapports, be aware of how you present
youself on social media, know how to manage relationships with different generations, work smarter,
not harder
What is corporate culture?
the beliefs and behaviors that determine how a company's employees and management interact and
handle outside business transactions
purpose of benifits of corporate culture
1. Gives team memers a sense of shared identity
2. makes employees commited and loyal
3. reduces anxiety
4. shapes individual and team behaviour
Major components of emotional intelligence (+explanations)
a. Self-awareness - understanding own emotions
b. Self-management - controlling own emotions
c. Social awareness - developing rapports with others
d. Relationship management - understanding others' emotions
The Planning Process
1). Define your objectives
2). Determine where you stand
3). Develop premises regarding future conditions
4). Analyze alternatives and make a plan
5). Implement the plan and evaluate results
Types of Plans (+explanations)
1. Short range plans (1 year or less)
2. Long term plan (3 years or more)
3. Strategic plan (adressing long term needs, and setting direction for an organization)
4. Operational plan (define what needs to be done in specific areas)
Planning tools
- Forecasting
- benchmarking
- contigency planning
- scenario planning
Forecasting
Making assumptions about what will happen in the future
Benchmarking
uses external comparisons to better evaluate current prefromance
Contingency planning
identifies alternative courses of action to take if things go wrong
