ServiceNow Certified Implementation Specialist - Exam 5 Questions and Correct Answers

ServiceNow Certified Implementation Specialist - Exam 5 Questions and Correct Answers STrategic Alignment and drive Rapid Transformation What StartNow stands for? Deploy (4th Phase) To which phase these activities belong in StartNow? • Build out functionality from SDLC backlog • Managed using Agile SCRUM Application The Release Management v2 Plugin Fill in the blank: ____ is the most basic of the three new plugins, and is designed with a flexible Product, Release, Feature, and Task hierarchical table layout to allow for releases of varying complexity. Functional requirements What the system is expected to do, often used to create use cases. Do not include design choices. Define: • Types of data that can be entered and by whom • Workflows to be performed by the system • System reports or other outputs • Regulatory requirements to be met 8 - Total of 16 centers How many data center pairs does ServiceNow have? Functionality Fill in the blank: _____ in ServiceNow refers to the range of operations that can be run on a computer or other electronic system. Application Fill in the blank: _____ is a group of modules which provides its related information. For example Incident provides the information related to incident process. It consist of modules like create new ticket, view incident tickets, view related tables etc. Most of the past issues stemmed from the fact that people were looking at CMDBs as repositories of technology supported by business services — rather than repositories of business services, supported by technology. Why does CMDB have a reputation for deployment and maintenance challenges in the past? Business Process Consultant Which project role leads process gap analysis workshops helps define backlog of requirements to be implemented? System Administrator Which project role works hands on tailors app to business requirements? Cloning back to dev and test from prod When should these actions be performed? • Update welcome page create diff look for each instance (banner name/color) • Change email prop notifications to prevent users from getting msgs • Restrict user access and modify LDAP to disable imports and updates • Disable active scheduled jobs Deploy At what stage is Burn Down Rate ran? 636 3 Digit port used by LDAPS True. Alternatively, a MID-server could be placed inside the customer network and the communication between MID Server and ServiceNow would be secured. True or False: For VPNs, does ServiceNow support a VPN for a LDAP integration? If password is provided, "Simple Bind" is performed. If not, LDAP must allow anonymous login. What is the LDAP validation on step 2 when ServiceNow passes credentials to LDAP server? MID Server Worker On-demand thread that executes a tag when a corresponding ECC output queue record is read from ServiceNow MySQL and Tomcat Core-based technology used in ServiceNow SOAP Action String that is often optional with the SOAP web service. However, some services do require this to be set. The string is often descriptive of what action should be performed by the web services. SOAP envelope Body