TECHNICIAN URAC QUESTIONS AND ANSWERS

TECHNICIAN URAC QUESTIONS • When were you hired? - Answer-X • What is your background? (mini resume) - Answer-X • How many years have you been working here? - Answer-X • What are your job functions/tasks? - Answer-o No patient counseling, only Order Entry, Filling and Packaging. • Do you know what your job description is? How is this defined? How is this updated? How are you assessed on your daily functions? - Answer-o Job Description: is "Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies. o Answers telephones responding to questions or requests. o Arranges work activities so that the pharmaceutical needs of patients are met. o Cleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures. o While completing fulfillment functions, checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with the appropriate resource to record out-of-date products. o Assists with full inventory and cycle counts. o Assists with putting away newly received inventory in the appropriate location in the pharmacy. o Performs related duties as assigned or requested." o Defined in the HR Packet Given Upon Hire, Updated As needed o You are assessed on daily functions through a yearly performance review in December. • Who is your supervisor? - Answer-o Keta Jhala • Who does your supervisor report to? - Answer-o Raj Jhala • How do you keep your patients safe? Site specific examples. - Answer-o Verifying Name and DOB on every call and pickup ( to make sure it's the right patient everytime) o Double checking my Data Entry before submission. o Making Sure to stay up to date on my training. • Do you feel safe in your workspace? How are you kept safe in your workspace? - Answer-o Yes, Kept Safe with Disaster/Evacuation Plans in Place when needed. o General Evacuation Plan, Pharmacist calls 911 or appropriate agency, everyone meets outside at designated location by trashcan in corner of parking lot as safe zone. • What do you do if there is a power outage? - Answer-o Backup Generator to start for fridge and server o Pharmacist to Call Landlord if backup generators do not activate o Initiate evacuation of employees and patients. o Landlord or vendor to arrive and assess situation o Landlord of vendor to give all clear o Also, Pharmacist to Call Spectrum To Temporarily Change Phone Settings for pharmacy until power resolved. o If backup generator does not activate, medication will be transferred to Excel Pharmacy. Also, calls will be re-routed to Excel Pharmacy. • What specific tools/ resources do you have that help you function with your daily tasks? - Answer-o REMS Medication List posted above FILLING 2 station. o Hazardous Drugs Marked on Shelves with BIOHAZARD/BIOPELIGRO STICKERS that are ORANGE