PUBLIX MANAGEMENT EXAM WITH 100%
CORRECT ANSWERS
L1 - ✔✔Perpetuate the Publix Culture
L2 - ✔✔Hire, train, promote and retain the "right people" to execute our
strategy
L3 - ✔✔Operate as an agile and highly effective team
L4 - ✔✔effectively use technology
L5 - ✔✔Support environmentally sustainable practices
P01 - ✔✔Effectively use timely, insightful market, customer and
operational information
P02 - ✔✔Identify opportunities to improve processes and tools
P03 - ✔✔Provide premier service throughout the store
P06 - ✔✔Maintain food safety
P07 - ✔✔Manage shrink
P08a - ✔✔Optimize associate productivity
P08b - ✔✔Ensure customer and associate safety
, P10a - ✔✔Produce and maintain quality products
P10b - ✔✔Dynamically sell product
C1 - ✔✔"I always get superior service from friendly, knowledgeable
associates who respect my time"
C2 - ✔✔"I get a convenient, clean, pleasant and exciting shopping
environment"
C3 - ✔✔"I find the variety of quality products I want"
C4 - ✔✔"I always shop at Publix"
Publix Mission - ✔✔Passionately focused on customer value, intolerant of
waste, supportive of maintaining the dignity, value and employment
security of our associates, stewards of the company, responsible citizens
involved in our communities
Largest controllable expense - ✔✔Payroll
Shoplifting detainment - ✔✔Approach, Selection, Concealment, Maintain
100% continuous observation of customer, Suspect must pass all points of
purchase and failure to pay, Detention
$5.01 -> $24.99 - ✔✔process and release
AVS goals - ✔✔communication and recognition
AR - ✔✔automated replenishment
CORRECT ANSWERS
L1 - ✔✔Perpetuate the Publix Culture
L2 - ✔✔Hire, train, promote and retain the "right people" to execute our
strategy
L3 - ✔✔Operate as an agile and highly effective team
L4 - ✔✔effectively use technology
L5 - ✔✔Support environmentally sustainable practices
P01 - ✔✔Effectively use timely, insightful market, customer and
operational information
P02 - ✔✔Identify opportunities to improve processes and tools
P03 - ✔✔Provide premier service throughout the store
P06 - ✔✔Maintain food safety
P07 - ✔✔Manage shrink
P08a - ✔✔Optimize associate productivity
P08b - ✔✔Ensure customer and associate safety
, P10a - ✔✔Produce and maintain quality products
P10b - ✔✔Dynamically sell product
C1 - ✔✔"I always get superior service from friendly, knowledgeable
associates who respect my time"
C2 - ✔✔"I get a convenient, clean, pleasant and exciting shopping
environment"
C3 - ✔✔"I find the variety of quality products I want"
C4 - ✔✔"I always shop at Publix"
Publix Mission - ✔✔Passionately focused on customer value, intolerant of
waste, supportive of maintaining the dignity, value and employment
security of our associates, stewards of the company, responsible citizens
involved in our communities
Largest controllable expense - ✔✔Payroll
Shoplifting detainment - ✔✔Approach, Selection, Concealment, Maintain
100% continuous observation of customer, Suspect must pass all points of
purchase and failure to pay, Detention
$5.01 -> $24.99 - ✔✔process and release
AVS goals - ✔✔communication and recognition
AR - ✔✔automated replenishment
