CRCR Test Review
Important revenue cycle activities in the pre-service stage include; - answerObtaining or
updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's
health plan and benefits are used to calculate; - answerThe amount the patient may be
expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient
Access area. Census activity is processed, Discharges are completed and correctly
coded. These activities are considered - answerPoint-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - answerWith
a written statement of the conversation
HFMA's patient financial communications best practices specify that patients should be
told about the types of services provided and; - answerWho participates in providing the
service, e.g. surgeons, radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; -
answerThe annual observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - answerThe first statement is sent to the
patient
The soft cost of a dissatisfied customer is - answerThe customer passing on information
about their negative experience to potential patients or through social media channels
The hard cost of a dissatisfied customer is - answerloss of future revenue
When there is a request for service, scheduling staff must first - answerConfirm the
patients key identification information
Important revenue cycle activities in the pre-service stage include; - answerObtaining or
updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's
health plan and benefits are used to calculate; - answerThe amount the patient may be
expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient
Access area. Census activity is processed, Discharges are completed and correctly
coded. These activities are considered - answerPoint-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - answerWith
a written statement of the conversation
HFMA's patient financial communications best practices specify that patients should be
told about the types of services provided and; - answerWho participates in providing the
service, e.g. surgeons, radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; -
answerThe annual observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - answerThe first statement is sent to the
patient
The soft cost of a dissatisfied customer is - answerThe customer passing on information
about their negative experience to potential patients or through social media channels
The hard cost of a dissatisfied customer is - answerloss of future revenue
When there is a request for service, scheduling staff must first - answerConfirm the
patients key identification information
