WGU C429 Healthcare Operations Management – Questions and Answers Graded A+

WGU C429 Healthcare Operations Management – Questions and Answers Graded A+ Stakeholders Healthcare leaders must respond to the needs of ______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets their interests. patient Leaders must facilitate the building of a culture that encourages staff to consider the _____ perspective. goals Leaders should set realistic, achievable ____ and benchmarks for quality of care, patient satisfaction, and staff satisfaction. Healthcare Organization technology community The HCO (______ _________) is : a 24/7/365 operation. up to date with the latest changes, practices and ______. adjusts to _______ needs. Accountability Hierarchy A reporting path that allows each team to communicate its needs to the larger organization and to ensure the governing board of negotiated acceptance of goals. Operational Leadership Helps determine the need for change within the healthcare organization. Purpose is to sustain an infrastructure to ensure that the HCO's array of services is effectively designed, aligned, integrated, and continuously improved.Boundary Spanning Monitor all external stakeholder groups to identify changes in their needs and desires Forecast patient needs to plan staffing and facilities Service Lines Operating units designed around patient-focused care for related disease groups and similar medical specialties Governing Board (board of trustees) The purpose of the _______ ________ of a well-managed HCO is to create and maintain a foundation for relationships among the stakeholders that identifies and implements their wishes as effectively as possible. To set corporate goals, monitor progress and strategic protection, and make strategic decisions. Control Comparability Profitability To be successful, accountability (for senior management) must pass three tests: _________. Operational scorecard performance should equal or exceed negotiated goals. In units large enough to have strategic scorecards, senior leaders are collectively accountable for strategic performance.