WGU C429 Questions and Answers Already Passed

WGU C429 Questions and Answers Already Passed Community hospital A short-stay general or specialty (e.g., women's, children's, eye, orthopedic) hospital, excluding those owned by the federal government Well-Managed Healthcare Organization The _________________________________ describes how excellence is achieved by large HCOs. It identifies the essential functions, their organization, and the measures that document their performance. vertical integration Large HCOs and healthcare systems have a very different vision, called vertical integration The affiliation of organizations that provide different kinds of service, such as hospital care, ambulatory care, long-term care, and social services Horizontal integration Integration of organizations that provide the same kind of service, such as two hospitals or two clinics cultural operational strategic excellence has three major foundations: Cultural a commitment to values that attract the respect and support of stakeholders as individuals; Operational a system that seeks out, evaluates, and implements opportunities to improve stakeholder returnsStrategic a system that deliberately monitors the long-term relationship between stakeholders and responds to changing needs. vision The mission is supplemented with a shared ___________, an idealistic goal such as universal healthcare. Evidence from other industrial sectors suggests that BHAGs—big, hairy, aggressive, goals—challenge associates and lead to better overall performance. mission HCOs state that their _________ is the central purpose of stakeholder collaboration values The mission and vision are, in turn, supplemented by commitment to ____________ shared rules of conduct. __________ reflect the humanistic consensus of American thought: respect for all, compassion, honesty, trust, stewardship, and improvement mission A statement of purpose—the good or benefit the HCO intends to contribute—couched in terms of an identified community, a set of services, and a specific level of cost or finance vision An expansion of the mission that expresses intentions, philosophy, and organizational self-image values An expansion of the mission that expresses basic rules of acceptable conduct, such as respect for human dignity or acceptance of equality empowerment The ability of an associate to control his or her work situation in ways consistent with the mission Protocols Agreed-on procedures for each task in the care process Procedures or processes Actions or steps that transform inputs to outputsAgency or accountability The notion that the organization can rely on an individual or team to fulfill a specific, prearranged expectation Service excellence Associates anticipate and meet or exceed customer needs and expectations on the basis of the mission and values Evidence-based management Relies heavily on formal process specification and performance measurement Patient care protocols or guidelines Formally established expectations that define the normal steps or processes in the care of a clinically related group of patients at a specific institution Functional protocols These determine how functional elements of care are carried out Boundary spanning establishing and maintaining effective relationships with all stakeholders, and adapting the HCO to the needs of its community