ServiceNow HRSD Implementation Specialist Exam
Questions and Answers, Complete Solutions
What are the plugins for HRSD
1. HR Case and Knowledge Management (HR Core)
2. Employee Service Center
3. Lifecycle Events (Enterprise Onboarding and Transition)
4. HR Integrations
5. HR Performance Analytics
6. Employee Document Management
7. NowMobile (activated with HR Core)
8. Mobile Onboarding (activated with Lifecycle Events)
How do services relate to COE tables?
Each HR service is associated with only one COE table
The HR Core Case table extends which table?
The task table.
Each of the HR tables is _ so that only users with approved roles may access it
Scoped
What main benefit does scoping HR applications provide?
Ensures HR applications can't interrupt core business operations AND that other
applications can't interrupt HR applications
All COE tables extend which table?
The HR Core Case table
HR profile records store _ or _ employee data
Confidential or Personal
Which role is required to view HR profile information?
The Profile Reader
, How and when are client roles assigned?
Automatically based on details in the HR profile, when the HR profile is created
What are client roles used for?
To grant employee access to HR specific parts of ServiceNow (ESC)
What are the two main ways client roles are used in ServiceNow?
1. to grant access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in
ServiceNow
Fulfillers
What are User Criteria used for?
Used to control access to the knowledge base, knowledge articles, knowledge blocks,
or service catalog items
Where do user criteria pull information from?
User records
The _ role contains may other roles
HR Basic
What happens to roles when a user is removed from a group?
The roles granted by that group are removed from the user's record
What are HR criteria used for?
1. To determine what a user sees on the ESC
2. To define the audience for other HR content or Bulk HR cases
Where do HR Criteria pull information from?
HR profiles
What are audience records used for?
To define the conditions that must be met to see ESC content
How are audience records different from user criteria and HR criteria?
Audience records can use User criteria and/or HR Criteria to determine the audience for
content
How are Matching and Assignment rules applied for HR case assignment?
Questions and Answers, Complete Solutions
What are the plugins for HRSD
1. HR Case and Knowledge Management (HR Core)
2. Employee Service Center
3. Lifecycle Events (Enterprise Onboarding and Transition)
4. HR Integrations
5. HR Performance Analytics
6. Employee Document Management
7. NowMobile (activated with HR Core)
8. Mobile Onboarding (activated with Lifecycle Events)
How do services relate to COE tables?
Each HR service is associated with only one COE table
The HR Core Case table extends which table?
The task table.
Each of the HR tables is _ so that only users with approved roles may access it
Scoped
What main benefit does scoping HR applications provide?
Ensures HR applications can't interrupt core business operations AND that other
applications can't interrupt HR applications
All COE tables extend which table?
The HR Core Case table
HR profile records store _ or _ employee data
Confidential or Personal
Which role is required to view HR profile information?
The Profile Reader
, How and when are client roles assigned?
Automatically based on details in the HR profile, when the HR profile is created
What are client roles used for?
To grant employee access to HR specific parts of ServiceNow (ESC)
What are the two main ways client roles are used in ServiceNow?
1. to grant access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in
ServiceNow
Fulfillers
What are User Criteria used for?
Used to control access to the knowledge base, knowledge articles, knowledge blocks,
or service catalog items
Where do user criteria pull information from?
User records
The _ role contains may other roles
HR Basic
What happens to roles when a user is removed from a group?
The roles granted by that group are removed from the user's record
What are HR criteria used for?
1. To determine what a user sees on the ESC
2. To define the audience for other HR content or Bulk HR cases
Where do HR Criteria pull information from?
HR profiles
What are audience records used for?
To define the conditions that must be met to see ESC content
How are audience records different from user criteria and HR criteria?
Audience records can use User criteria and/or HR Criteria to determine the audience for
content
How are Matching and Assignment rules applied for HR case assignment?
