ServiceNow Certified Implementation
Specialist - Exam 5 Questions and Correct
Answers
STrategic Alignment and drive Rapid Transformation
What StartNow stands for?
Deploy (4th Phase)
To which phase these activities belong in StartNow?
• Build out functionality from SDLC backlog
• Managed using Agile SCRUM Application
The Release Management v2 Plugin
Fill in the blank: ____ is the most basic of the three new plugins, and is designed with a
flexible Product, Release, Feature, and Task hierarchical table layout to allow for
releases of varying complexity.
Functional requirements
What the system is expected to do, often used to create use cases. Do not include
design choices.
Define:
• Types of data that can be entered and by whom
• Workflows to be performed by the system
• System reports or other outputs
• Regulatory requirements to be met
8 - Total of 16 centers
How many data center pairs does ServiceNow have?
Functionality
Fill in the blank: _____ in ServiceNow refers to the range of operations that can be run
on a computer or other electronic system.
, Application
Fill in the blank: _____ is a group of modules which provides its related information. For
example Incident provides the information related to incident process. It consist of
modules like create new ticket, view incident tickets, view related tables etc.
Most of the past issues stemmed from the fact that people were looking at
CMDBs as repositories of technology supported by business services — rather
than repositories of business services, supported by technology.
Why does CMDB have a reputation for deployment and maintenance challenges in the
past?
Business Process Consultant
Which project role leads process gap analysis workshops helps define backlog of
requirements to be implemented?
System Administrator
Which project role works hands on tailors app to business requirements?
Cloning back to dev and test from prod
When should these actions be performed?
• Update welcome page create diff look for each instance (banner name/color)
• Change email prop notifications to prevent users from getting msgs
• Restrict user access and modify LDAP to disable imports and updates
• Disable active scheduled jobs
Deploy
At what stage is Burn Down Rate ran?
636
3 Digit port used by LDAPS
True. Alternatively, a MID-server could be placed inside the customer network
and the communication between MID Server and ServiceNow would be secured.
True or False: For VPNs, does ServiceNow support a VPN for a LDAP integration?
If password is provided, "Simple Bind" is performed. If not, LDAP must allow
anonymous login.
What is the LDAP validation on step 2 when ServiceNow passes credentials to LDAP
server?
Specialist - Exam 5 Questions and Correct
Answers
STrategic Alignment and drive Rapid Transformation
What StartNow stands for?
Deploy (4th Phase)
To which phase these activities belong in StartNow?
• Build out functionality from SDLC backlog
• Managed using Agile SCRUM Application
The Release Management v2 Plugin
Fill in the blank: ____ is the most basic of the three new plugins, and is designed with a
flexible Product, Release, Feature, and Task hierarchical table layout to allow for
releases of varying complexity.
Functional requirements
What the system is expected to do, often used to create use cases. Do not include
design choices.
Define:
• Types of data that can be entered and by whom
• Workflows to be performed by the system
• System reports or other outputs
• Regulatory requirements to be met
8 - Total of 16 centers
How many data center pairs does ServiceNow have?
Functionality
Fill in the blank: _____ in ServiceNow refers to the range of operations that can be run
on a computer or other electronic system.
, Application
Fill in the blank: _____ is a group of modules which provides its related information. For
example Incident provides the information related to incident process. It consist of
modules like create new ticket, view incident tickets, view related tables etc.
Most of the past issues stemmed from the fact that people were looking at
CMDBs as repositories of technology supported by business services — rather
than repositories of business services, supported by technology.
Why does CMDB have a reputation for deployment and maintenance challenges in the
past?
Business Process Consultant
Which project role leads process gap analysis workshops helps define backlog of
requirements to be implemented?
System Administrator
Which project role works hands on tailors app to business requirements?
Cloning back to dev and test from prod
When should these actions be performed?
• Update welcome page create diff look for each instance (banner name/color)
• Change email prop notifications to prevent users from getting msgs
• Restrict user access and modify LDAP to disable imports and updates
• Disable active scheduled jobs
Deploy
At what stage is Burn Down Rate ran?
636
3 Digit port used by LDAPS
True. Alternatively, a MID-server could be placed inside the customer network
and the communication between MID Server and ServiceNow would be secured.
True or False: For VPNs, does ServiceNow support a VPN for a LDAP integration?
If password is provided, "Simple Bind" is performed. If not, LDAP must allow
anonymous login.
What is the LDAP validation on step 2 when ServiceNow passes credentials to LDAP
server?
