Test Bank for Operations Management Sustainability and Supply Chain Management, 13th Edition by Jay Heizer, Barry Render, Chuck Munson 2024 || All Chapters A+

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,Test Bank (Download only) for
Operations Management &
Principles of Operations
Management: Sustainability and
Supply Chain Management

Revised by Jianli Hu

Operations Management
Thirteenth Edition

Principles of
Operations Management
Eleventh Edition

Jay Heizer
Barry Render
Chuck Munson

,Operations Management, 13e (Heizer/Render/Munson)
Chapter 1 Operations and Productivity

Section 1 What is Operations Management?

1) Some of the operations-related activities of Hard Rock Café include designing music
instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

4) Operations management is the set of activities that creates value in the form of tangible goods,
not services, by transforming inputs into outputs.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

5) Production is the creation of goods and services.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization




1
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, 6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Answer: E
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.
E) overseeing financial reports.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

8) Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

9) ________ is the set of activities that creates value in the form of goods and services by
transforming inputs into outputs.
Answer: Operations management
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization




2
Copyright © 2020 Pearson Education, Inc.