WATER OPERATOR CLASS D STUDY
GUIDE 2024
The primary purpose of the Water Utility Industry - (correct answer) The production and
delivery of safe drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards created by
these types of government entities. - (correct answer) Federal and State
basic federal and state standards state that Water must be: - (correct answer) disinfected,
delivered at adequate pressure, and be ample in quantity.
Employees should guard what - (correct answer) the water supply and facilities
Employees should guard the water supply and facilities from these three things. - (correct
answer) contamination, vandalism and terrorism
Bacteriological analysis records are kept for - (correct answer) 5 years
Chemical analysis records are kept for - (correct answer) 10 years
Records about action taken to correct violations of primary drinking water regulations are kept
for - (correct answer) 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - (correct answer)
10 years after the survey is completed
Documentation of a variance or exemption granted is kept for - (correct answer) 5 years after
its expiration
Results of required tests, measurements or analysis must be reported - (correct answer)
within 10 days following its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for - (correct answer)
5 years
Administers water operator licensing - (correct answer) TCEQ
TCEQ - (correct answer) Texas Commission on Environmental Quality
Description of a public water system - (correct answer) Regularly serves at least 25
individuals daily at least 60 days out of the year.Services at least 15 service connections.
,MUDs - (correct answer) Municipal Utility Districts
Water is essential to - (correct answer) Life and health
Customers are entitled to - (correct answer) courteous treatment & answers to questions
about water
This type of public system is not required to compile monthly reports - (correct answer)
systems that serve less than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations - (correct
answer) American Water Works Association, Texas Engineering Extension Service, Texas
Water Utilities Association
All public water systems are required to employ certified operators even if the system only -
(correct answer) redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks,
campgrounds are examples of: - (correct answer) Public Water Systems
Examples of community water systems - (correct answer) cities, municipal utility
districts,rural water supply corporations, mobile home parks, campgrounds
Non-community water system - (correct answer) Any public water system that is not a
community system
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water
systems - (correct answer) non-community water systems
The federal agency that impacts the water industry - (correct answer) EPA
EPA - (correct answer) Environmental Protection Agency
The most important federal law impacting the water utility industry is the - (correct answer)
Safe Drinking Water Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards -
(correct answer) Physical, Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe
Drinking Water Act - (correct answer) TCEQ
The water system must notify the TCEQ when (5 items) - (correct answer) there is a change
or alteration of the system; a new facility to be build; water supply health hazards; change in
water quality; change in water source
,MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation
Districts; Subsidence Districts and River Authorities -- These are what type of agencies and what
do they impact? - (correct answer) Regional and local agencies that impact the water utility
industry
The relationship between you and the customer - (correct answer) Public Relations
PR - (correct answer) Public Relations
Wat are the three keys to good customer relations - (correct answer) Everything the utility
does is PR; Customers are entitles to courteous treatment; Every employee is a PR person
Customers have the most contact with - (correct answer) Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - (correct answer)
wearing identifying clothing; being neat and courteous; Teaching customers how to read their
meter; Explaining utility policies such as delinquent notices or disputed readings; Taking care or
property
Maintenance crews can warn customers of - (correct answer) service interruptions
Maintenance crews can provide this to protect the public - (correct answer) signs and barriers
The plant operator is responsible for making the water - (correct answer) safe to drink and
use
Water bills should be 4 things - (correct answer) accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - (correct answer) pride and
professionalism
Employees should be kept informed of utility... - (correct answer) plans and policies
How should customer complaints be treated? - (correct answer) as legitimate and investigated
as soon as possible
In small water systems the operator is often - (correct answer) a meter reader, repair crew and
pump operator; the highest paid employee; a college graduate
Stuffers are - (correct answer) sent to customers in billing statements
Suffers can be many things. Name 4. - (correct answer) departments to call for service;
explanations of utility policy; a history of the utility; tips on water conservation
Delinquent payment notices should be (4 things) - (correct answer) tactful and tasteful;
mailed in an envelope; businesslike
, The EPA requires community water systems to The water system must provide customers with a
report on the system's water quality how often? - (correct answer) yearly
The annual system water quality report should be - (correct answer) attractive; easy to
understand
The annual system water quality report can build what - (correct answer) goodwill and trust
with the customer
Good treatment of employees includes 3 primary things - (correct answer) fair wages;
benefits; safe working conditions
After action is taken on a complaint the employee should do this to to make sure everything is
satisfactory(OK). - (correct answer) follow up with a phone call, post card or e-mail
Give 3 reasons that water plant facilities should be kept neat and clean - (correct answer) to
indicate a professional attitude; to keep public support; to keep confidence in the water quality
The employee should listen to special requests and look for ways to oblige the customer within -
(correct answer) utility policy
The chemical symbol for water - (correct answer) H2O
Three forms of water - (correct answer) solid(ice); liquid(water); water(vapor/gas)
Hydrological cycle - (correct answer) the natural exchange of water between the earth and
atmosphere
Average water use depends on these 5 things - (correct answer) temperature; rainfall; cost;
supply; economic level
Ground Water is located - (correct answer) located below the earth's surface (underground)
Name the three places that surface water comes from. - (correct answer) rivers; lakes;
reservoirs
According to the TCEQ, future water supplies will be - (correct answer) more scarce
Raw Water - (correct answer) Surface water or ground water prior to treatment
Ground water is tapped by - (correct answer) wells
Potable water - (correct answer) water that is free of disease-causing organisms, has a
chlorine residual and is safe for human consumption
GUIDE 2024
The primary purpose of the Water Utility Industry - (correct answer) The production and
delivery of safe drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards created by
these types of government entities. - (correct answer) Federal and State
basic federal and state standards state that Water must be: - (correct answer) disinfected,
delivered at adequate pressure, and be ample in quantity.
Employees should guard what - (correct answer) the water supply and facilities
Employees should guard the water supply and facilities from these three things. - (correct
answer) contamination, vandalism and terrorism
Bacteriological analysis records are kept for - (correct answer) 5 years
Chemical analysis records are kept for - (correct answer) 10 years
Records about action taken to correct violations of primary drinking water regulations are kept
for - (correct answer) 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - (correct answer)
10 years after the survey is completed
Documentation of a variance or exemption granted is kept for - (correct answer) 5 years after
its expiration
Results of required tests, measurements or analysis must be reported - (correct answer)
within 10 days following its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for - (correct answer)
5 years
Administers water operator licensing - (correct answer) TCEQ
TCEQ - (correct answer) Texas Commission on Environmental Quality
Description of a public water system - (correct answer) Regularly serves at least 25
individuals daily at least 60 days out of the year.Services at least 15 service connections.
,MUDs - (correct answer) Municipal Utility Districts
Water is essential to - (correct answer) Life and health
Customers are entitled to - (correct answer) courteous treatment & answers to questions
about water
This type of public system is not required to compile monthly reports - (correct answer)
systems that serve less than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations - (correct
answer) American Water Works Association, Texas Engineering Extension Service, Texas
Water Utilities Association
All public water systems are required to employ certified operators even if the system only -
(correct answer) redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks,
campgrounds are examples of: - (correct answer) Public Water Systems
Examples of community water systems - (correct answer) cities, municipal utility
districts,rural water supply corporations, mobile home parks, campgrounds
Non-community water system - (correct answer) Any public water system that is not a
community system
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water
systems - (correct answer) non-community water systems
The federal agency that impacts the water industry - (correct answer) EPA
EPA - (correct answer) Environmental Protection Agency
The most important federal law impacting the water utility industry is the - (correct answer)
Safe Drinking Water Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards -
(correct answer) Physical, Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe
Drinking Water Act - (correct answer) TCEQ
The water system must notify the TCEQ when (5 items) - (correct answer) there is a change
or alteration of the system; a new facility to be build; water supply health hazards; change in
water quality; change in water source
,MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation
Districts; Subsidence Districts and River Authorities -- These are what type of agencies and what
do they impact? - (correct answer) Regional and local agencies that impact the water utility
industry
The relationship between you and the customer - (correct answer) Public Relations
PR - (correct answer) Public Relations
Wat are the three keys to good customer relations - (correct answer) Everything the utility
does is PR; Customers are entitles to courteous treatment; Every employee is a PR person
Customers have the most contact with - (correct answer) Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - (correct answer)
wearing identifying clothing; being neat and courteous; Teaching customers how to read their
meter; Explaining utility policies such as delinquent notices or disputed readings; Taking care or
property
Maintenance crews can warn customers of - (correct answer) service interruptions
Maintenance crews can provide this to protect the public - (correct answer) signs and barriers
The plant operator is responsible for making the water - (correct answer) safe to drink and
use
Water bills should be 4 things - (correct answer) accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - (correct answer) pride and
professionalism
Employees should be kept informed of utility... - (correct answer) plans and policies
How should customer complaints be treated? - (correct answer) as legitimate and investigated
as soon as possible
In small water systems the operator is often - (correct answer) a meter reader, repair crew and
pump operator; the highest paid employee; a college graduate
Stuffers are - (correct answer) sent to customers in billing statements
Suffers can be many things. Name 4. - (correct answer) departments to call for service;
explanations of utility policy; a history of the utility; tips on water conservation
Delinquent payment notices should be (4 things) - (correct answer) tactful and tasteful;
mailed in an envelope; businesslike
, The EPA requires community water systems to The water system must provide customers with a
report on the system's water quality how often? - (correct answer) yearly
The annual system water quality report should be - (correct answer) attractive; easy to
understand
The annual system water quality report can build what - (correct answer) goodwill and trust
with the customer
Good treatment of employees includes 3 primary things - (correct answer) fair wages;
benefits; safe working conditions
After action is taken on a complaint the employee should do this to to make sure everything is
satisfactory(OK). - (correct answer) follow up with a phone call, post card or e-mail
Give 3 reasons that water plant facilities should be kept neat and clean - (correct answer) to
indicate a professional attitude; to keep public support; to keep confidence in the water quality
The employee should listen to special requests and look for ways to oblige the customer within -
(correct answer) utility policy
The chemical symbol for water - (correct answer) H2O
Three forms of water - (correct answer) solid(ice); liquid(water); water(vapor/gas)
Hydrological cycle - (correct answer) the natural exchange of water between the earth and
atmosphere
Average water use depends on these 5 things - (correct answer) temperature; rainfall; cost;
supply; economic level
Ground Water is located - (correct answer) located below the earth's surface (underground)
Name the three places that surface water comes from. - (correct answer) rivers; lakes;
reservoirs
According to the TCEQ, future water supplies will be - (correct answer) more scarce
Raw Water - (correct answer) Surface water or ground water prior to treatment
Ground water is tapped by - (correct answer) wells
Potable water - (correct answer) water that is free of disease-causing organisms, has a
chlorine residual and is safe for human consumption
