PUBLIX DELI ASSISTANT MANAGER EXAM
QUESTIONS AND ANSWERS {GRADED A}
How many days does a Meat & Cheese platter get? - ✔✔2 days
Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety platter, All
American - ✔✔All American
How many days does a Publix Turkey Ringleader get - ✔✔1 day
Where do you look for info on Cubanitos? - ✔✔Deli Platter guides
What two chemicals can't be combined (will/can cause permanent lung damage) -
✔✔Block Whitener and Q San
What chemical is kept separate from everything else? - ✔✔Block Whitener
When rotating in new stock, and to keep older stock in front, so that it sells first, what
method are you using? - ✔✔FIFO - first in first out
What are the 5 steps to Customer Service? - ✔✔1. Welcome customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
What method should you use to deal with difficult customers, and what is each step? -
✔✔CALM Approach
, C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
How often do you clean the cutting gloves? - ✔✔4 hours
Immediately clean slicer after slicing which meat? A: should be easy (options will
include something like: regular turkey, ham, salsalito turkey, and smoked turkey) -
✔✔Salsalito, pastrami, roast beef
Oil and vinegar at the sub shop gets what FIFO appropriately colored top? - ✔✔Green
What color code does grease cutter positive have? - ✔✔Yellow
What portion size of corn beef does a reuben sandwich get? - ✔✔6 oz
What is the shelf life for the reuben sauerkraut mixture in the cooler? - ✔✔3 days
Which BH turkey is only ONE breast? - ✔✔Salsalito
Which BH Ham has the lowest sodium per serving? - ✔✔Bourbonridge technically, or
black forest
What is the first thing Sub Shop does in the morning? - ✔✔Clean Turbochef
By what time should you have completed slicing the Fresh Slice Cheese of the Week? -
✔✔10:00am
What is the latest time for production of G&G items? - ✔✔10:00am
How often do you clean sub shop knives and utensils? - ✔✔4 hours
How often do you wipe down touch points in the deli? - ✔✔4 hours
QUESTIONS AND ANSWERS {GRADED A}
How many days does a Meat & Cheese platter get? - ✔✔2 days
Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety platter, All
American - ✔✔All American
How many days does a Publix Turkey Ringleader get - ✔✔1 day
Where do you look for info on Cubanitos? - ✔✔Deli Platter guides
What two chemicals can't be combined (will/can cause permanent lung damage) -
✔✔Block Whitener and Q San
What chemical is kept separate from everything else? - ✔✔Block Whitener
When rotating in new stock, and to keep older stock in front, so that it sells first, what
method are you using? - ✔✔FIFO - first in first out
What are the 5 steps to Customer Service? - ✔✔1. Welcome customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
What method should you use to deal with difficult customers, and what is each step? -
✔✔CALM Approach
, C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
How often do you clean the cutting gloves? - ✔✔4 hours
Immediately clean slicer after slicing which meat? A: should be easy (options will
include something like: regular turkey, ham, salsalito turkey, and smoked turkey) -
✔✔Salsalito, pastrami, roast beef
Oil and vinegar at the sub shop gets what FIFO appropriately colored top? - ✔✔Green
What color code does grease cutter positive have? - ✔✔Yellow
What portion size of corn beef does a reuben sandwich get? - ✔✔6 oz
What is the shelf life for the reuben sauerkraut mixture in the cooler? - ✔✔3 days
Which BH turkey is only ONE breast? - ✔✔Salsalito
Which BH Ham has the lowest sodium per serving? - ✔✔Bourbonridge technically, or
black forest
What is the first thing Sub Shop does in the morning? - ✔✔Clean Turbochef
By what time should you have completed slicing the Fresh Slice Cheese of the Week? -
✔✔10:00am
What is the latest time for production of G&G items? - ✔✔10:00am
How often do you clean sub shop knives and utensils? - ✔✔4 hours
How often do you wipe down touch points in the deli? - ✔✔4 hours
