2024 Exam With Correct Answers!!
Acquisition
The process of acquiring control of another corporation by purchase or stock
exchange.
Adjudication framework
This document outlines the policies used to determine the medical eligibility of
applicants for the Canada Pension Plan disability benefit. It is effective as of May,
2004.
Agent
An employee of a company that owns the product they are selling. In other words,
they do not represent or sell other insurance company's products like a broker does.
Alternation ranking
A rating method used in job evaluation and performance evaluation whereby the
rater is asked to select the best and
worst employees from a listing of all employees and then rank them accordingly.
Anecdotal
Information that is based on observations or indications of individual actions instead
of any organized process.
Apparent authority
The appearance that an individual has the authority or power to act as an
organization's agent, even though the
organization has bestowed no such authority or power to that individual
Appraisal bias
The tendency to allow individual differences, such as age, race, and sex, to affect the
appraisal ratings that these employees receive.
Appraisal interview
An interview in which the supervisor and employee review the appraisal and make
plans to remedy deficiencies and reinforce strengths.
Aptitude tests
Tests that measure an individual's aptitude or potential to perform a job, provided he
or she is given proper training.
Attrition
The normal separation of employees from an organization because of resignation,
retirement, or death
Autocratic leadership
, Leader determines policy of the organization, instructs members what to do/make,
subjective in approach, aloof and impersonal.
Behaviour modeling
A training technique in which trainees are first shown good 4 management
techniques, then asked to play roles in a
simulated situation, and finally given feedback regarding their performance.
Behavioural risk management
The process of analyzing and identifying workplace behavioural issues and
implementing programs, policies or
services most suitable for correcting or eliminating various employee behavioural
problems.
Behaviourally anchored rating scale (BARS)
An appraisal method that aims to combine the benefits of narratives, critical
incidents, and quantified ratings by anchoring a quantified scale with specific
narrative examples of good and poor performance.
Bereavement leave
An employer policy that provides a specific number of paid days off following the
death of an employee's spouse,
parent, child, grandparent or in-law so that the employee may attend funeral
proceedings,
Breach of contract
Occurring when an individual who is a party to a contract or agreement does not
uphold or violates the terms of the contract.
Broker
An individual who acts as an agent for a buyer and a seller and charges a commission
for his/her services.
Burden of proof
he burden placed on an employer, as a result of a claim of discriminatory treatment,
to provide a verifiable, legitimate and non-discriminatory reason for any employment
action
taken which may have resulted in adverse treatment of a member(s) of a protected
group.
Cafeteria plan
A benefit plan which allows employees to choose between one or more qualified tax-
favoured benefits and cash
Canada/Quebec Pension Plan (C/QPP)
Programs that provide three types of benefits: retirement income; survivor or death
benefits payable to the employee's