SHARP Career Course 2024 ACTUAL
EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
Stress has the ability to affect what four categories? - ANS Cognitive, Behavior, Emotions,
Physical
What is stress? - ANS a normal physical response to events that make you feel threatened or
upset your balance in some way
The stress response is also known as what? - ANS Fight, Flight, or Freeze
What is trauma? - ANS an event outside of one's normal experience that causes intense fear
for life
What four areas does vicarious traumatization effect in the professional realm? - ANS
Performance, Morale, Relational and Behavioral
What is traumatic stress? - ANS the stress response to a traumatic event in which one is a
victim or witness
What are the ABCs for addressing vicarious trauma? - ANS Awareness, Balance, Connection
What is the difference between traumatic stress and vicarious trauma? - ANS Traumatic stress
is a victim's reaction and vicarious traumatization is the helper's reaction
What is the definition of resilience? - ANS the process of adapting well in the face of adversity,
trauma, tragedy, threats or significant sources of stress
How do the five dimensions of strength relate to resilience? - ANS by helping to increase it
Self care should cover which three aspects? - ANS Body, Mind and Spirit
What is self-care? - ANS what people do for themselves to establish and maintain health and to
prevent and deal with illness
What are active listening practices and roadblocks? - ANS Creating a safe environment,
building a rapport and focus on issues
, What is the value of active listening and How will you use it in your role as SARC/VA? - ANS
Helps you connect to the complainant/victims and to appropriately assess their needs
What are some techniques that will help you be effective at both receiving and sending
information? - ANS Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and
using "I" statements
What are the four components to the effective communication model? - ANS Sender, Receiver,
Feedback, Verbal and non-verbal messages
What is active listening? - ANS A technique to understand what is being said a two way
process to communicate
Describe Active Listening Skills and behaviors - ANS Acknowledge: provide verbal and
non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say"
What are the four communication styles - ANS Aggressive, Passive Aggressive, Assertive and
Passive
What is the best way to make yourself aware of your unconscious nonverbal mannerisms? -
ANS practice, watch yourself in a mirror or record yourself
What are some behaviors that maybe distractive to student learning? - ANS Lots of moving,
texting, looking down not paying attention
Identify nonverbal communication components - ANS Posture, Body orientation or movements,
Facial expressions/gestures, General Appearance/clothing, personal boundaries, tone and
inflection, eye contact
Identify important communication boundaries that you should establish with a victim - ANS
Provide professional information only
Separate appropriate vs inappropriate behavior
Do not promote a false sense of security
Ease into boundaries
Discuss that you are an advocate and a coordinator
Discuss with the victim all the resources that could help
Guide the victim
Do not let the victim get to connected
EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
Stress has the ability to affect what four categories? - ANS Cognitive, Behavior, Emotions,
Physical
What is stress? - ANS a normal physical response to events that make you feel threatened or
upset your balance in some way
The stress response is also known as what? - ANS Fight, Flight, or Freeze
What is trauma? - ANS an event outside of one's normal experience that causes intense fear
for life
What four areas does vicarious traumatization effect in the professional realm? - ANS
Performance, Morale, Relational and Behavioral
What is traumatic stress? - ANS the stress response to a traumatic event in which one is a
victim or witness
What are the ABCs for addressing vicarious trauma? - ANS Awareness, Balance, Connection
What is the difference between traumatic stress and vicarious trauma? - ANS Traumatic stress
is a victim's reaction and vicarious traumatization is the helper's reaction
What is the definition of resilience? - ANS the process of adapting well in the face of adversity,
trauma, tragedy, threats or significant sources of stress
How do the five dimensions of strength relate to resilience? - ANS by helping to increase it
Self care should cover which three aspects? - ANS Body, Mind and Spirit
What is self-care? - ANS what people do for themselves to establish and maintain health and to
prevent and deal with illness
What are active listening practices and roadblocks? - ANS Creating a safe environment,
building a rapport and focus on issues
, What is the value of active listening and How will you use it in your role as SARC/VA? - ANS
Helps you connect to the complainant/victims and to appropriately assess their needs
What are some techniques that will help you be effective at both receiving and sending
information? - ANS Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and
using "I" statements
What are the four components to the effective communication model? - ANS Sender, Receiver,
Feedback, Verbal and non-verbal messages
What is active listening? - ANS A technique to understand what is being said a two way
process to communicate
Describe Active Listening Skills and behaviors - ANS Acknowledge: provide verbal and
non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say"
What are the four communication styles - ANS Aggressive, Passive Aggressive, Assertive and
Passive
What is the best way to make yourself aware of your unconscious nonverbal mannerisms? -
ANS practice, watch yourself in a mirror or record yourself
What are some behaviors that maybe distractive to student learning? - ANS Lots of moving,
texting, looking down not paying attention
Identify nonverbal communication components - ANS Posture, Body orientation or movements,
Facial expressions/gestures, General Appearance/clothing, personal boundaries, tone and
inflection, eye contact
Identify important communication boundaries that you should establish with a victim - ANS
Provide professional information only
Separate appropriate vs inappropriate behavior
Do not promote a false sense of security
Ease into boundaries
Discuss that you are an advocate and a coordinator
Discuss with the victim all the resources that could help
Guide the victim
Do not let the victim get to connected
