MANA 444 - FINAL EXAM STUDY
QUESTIONS AND ANSWERS GRADED A
WITH CONPLETE SOLUTIONS 2024
Performance management is best categorized as a single event often associated with
an annual performance appraisal process - False
Components of a performance management process usually identify training and
development needs of individuals leading to concrete plans for development of skills,
knowledge and abilities - True
Human resource development is a part of a larger system known as training and
development - False
Development is described as a planned effort to develop employees' knowledge, skills,
and abilities to help employees perform better at their current jobs - False
The main goal of the Edmonton Police Service's mental health program was to improve
interactions between police officers and mentally ill individuals. This is clearly an
example of training initiative, NOT a development program - True
One of the intrinsic benefits of training and development is the benefits realized by
society - False
According to research presented in the textbook, a negative relationship exists between
per-employee expenditures on training and development and employee productivity
levels - False
One of the reasons for the underinvestment in training and development by Canadian
companies is the perception that training, learning, and development expenditures
represent a cost rather than an investment - True
Quebec is the only province in Canada to have mandatory training laws for companies
with net profits greater than $1 million - False
Organizations that incorporate training bonds into their training programs may have the
ability to recover some of their training costs - True
The key environmental factors that drive human resources and development within an
organization include technology, global competition, the labour market, and
organizational strategy - False
,Unlike many industrialized countries, Canada has NOT experienced in any meaningful
way to notion of "skills mismatch" - False
Company ABC decides to provide selected employees with cultural sensitivity training
as it contemplates opening an office in Shanghai, China. This is a clear example of
strategic training - True
The trend toward flatter organizational structures is causing some element of blurriness
in what constitutes traditional roles associated with management functions - True
An organization's learning and training strategy most often with NOT directly influence
its training and development programs - False
Restructuring, downsizing, and reengineering often lead to changes in employees' tasks
and responsibilities and so necessitate the need for training - True
A high-performance work system may be described as a specific combination of human
resource practices that maximize the knowledge, skills, abilities, flexibility, and
commitment of employees - True
When applying the ISD model of training and development, the process often begins
with the identification of a concern - True
A needs analysis typically has three levels including an organizational analysis, a
departmental analysis, and a person analysis - False
The ISD model of training and development has three major steps: needs analysis,
design, and delivery - False
Studies consistently conclude that the majority of organizations do not use the ISD
model, opting for the more traditional ADDIE training and development model - False
What is the term for the process of establishing performance expectations, designing
interventions and programs to improve performance, and monitoring the success of the
interventions and programs?
a. Performance review
b. Performance management
c. Performance evaluation
d. performance system - b. Performance management
Which Canadian agency's report concluded that continuous learning and the transfer of
knowledge are key factors in fostering creativity and promoting organizational
excellence?
a. Toronto Transit Commission
b. Conference Board of Canada
c. Alberta Government
,d. Royal Canadian Mounted Police - b. Conference Board of Canada
What is the central theme shared by the three main functions of human resource
development?
a. organizational development and career development
b. employee development and organizational development
c. learning
d. strategic development and career development - c. learning
Several studies cited in the textbook appear to link training efforts by organizations and
several important organizational outcomes. Which statement is congruent with
conclusions in these studies?
a. training often leads to higher turnover and gross margins
b. training has a positive impact on overall customer satisfaction and profit levels
c. training is not linked to increases in productivity
d. training has a positive effect on an organization's competitiveness but no impact on
performance - b. training has a positive impact on overall customer satisfaction and
profit levels
Which Canadian organization is cited in the textbook as using training as a strategic
business and retention tool? a. University of British Columbia
b. EllisDon
c. CIBC
d. Nelson Publishing - c. CIBC
The performance management process includes several interrelated steps. What is the
first step?
a. developing performance goals
b. deciding on the process to train and develop employees
c. assigning appropriate rewards
d. developing standard rating forms - a. developing performance goals
Which of the following statements is congruent with the notion of SMART goals?
a. SMART goals should have clear performance or behaviour criteria
b. SMART goals must address extrinsic motivators
c. SMART goals should be easily attained
d. SMART goals should not be time bound - a. SMART goals should have clear
performance or behaviour criteria
According to the textbook, what is the number-one attraction and retention tool for many
organizations?
a. compensation
b. training
c. bonuses
d. development - b. training
, Which of the following is a major goal of the Edmonton Police Service as described in
the chapter-opening vignette?
a. to improve the productivity of police officers
b. to improve the confidence level of police officers when dealing with criminal elements
in the community
c. to link training programs to the department's strategic plan
d. improve interactions between police officers and mentally ill individuals in the
community - d. improve interactions between police officers and mentally ill individuals
in the community
Which of the following are two extrinsic benefits training will give an employee?
a. an improved marketability and greater job security
b. a greater sense of self-efficacy and a sense of accomplishment
c. a more positive attitude toward their employer and their own confidence
d. a greater sense of engagement toward customers and fellow employees - a. an
improved marketability and greater job security
Which of the following is NOT a benefit to society associated with training and
development?
a. higher levels of education
b. greater economic prosperity
c. better work-life balance
d. improved standard of living - c. better work-life balance
Which statement best describes the current state of productivity and innovation in
Canada?
a. Canada rates very high in productivity metrics globally
b. Canada lags its major global competitors in productivity and innovation
c. Canada tends to rank high in productivity but low in innovation across most business
sectors
d. Canada has seen a recent sharp increase both in productivity and innovation across
all business - b. Canada lags its major global competitors in productivity and innovation
Which of the following statements best describes the average investment in training and
development as a percentage of payroll in Canada?
a. increasing year over year at a nearly constant level
b. increasing year over year at an accelerated rate
c. averaging about 2% of payroll over the last 10 years
d. decreasing at an increasing rate - d. decreasing at an increasing rate
According to the textbook, which group of employees had the highest average number
of training hours per employee in 2013?
a. technical employees
b. front-line employees
c. government employees
d. senior management and
QUESTIONS AND ANSWERS GRADED A
WITH CONPLETE SOLUTIONS 2024
Performance management is best categorized as a single event often associated with
an annual performance appraisal process - False
Components of a performance management process usually identify training and
development needs of individuals leading to concrete plans for development of skills,
knowledge and abilities - True
Human resource development is a part of a larger system known as training and
development - False
Development is described as a planned effort to develop employees' knowledge, skills,
and abilities to help employees perform better at their current jobs - False
The main goal of the Edmonton Police Service's mental health program was to improve
interactions between police officers and mentally ill individuals. This is clearly an
example of training initiative, NOT a development program - True
One of the intrinsic benefits of training and development is the benefits realized by
society - False
According to research presented in the textbook, a negative relationship exists between
per-employee expenditures on training and development and employee productivity
levels - False
One of the reasons for the underinvestment in training and development by Canadian
companies is the perception that training, learning, and development expenditures
represent a cost rather than an investment - True
Quebec is the only province in Canada to have mandatory training laws for companies
with net profits greater than $1 million - False
Organizations that incorporate training bonds into their training programs may have the
ability to recover some of their training costs - True
The key environmental factors that drive human resources and development within an
organization include technology, global competition, the labour market, and
organizational strategy - False
,Unlike many industrialized countries, Canada has NOT experienced in any meaningful
way to notion of "skills mismatch" - False
Company ABC decides to provide selected employees with cultural sensitivity training
as it contemplates opening an office in Shanghai, China. This is a clear example of
strategic training - True
The trend toward flatter organizational structures is causing some element of blurriness
in what constitutes traditional roles associated with management functions - True
An organization's learning and training strategy most often with NOT directly influence
its training and development programs - False
Restructuring, downsizing, and reengineering often lead to changes in employees' tasks
and responsibilities and so necessitate the need for training - True
A high-performance work system may be described as a specific combination of human
resource practices that maximize the knowledge, skills, abilities, flexibility, and
commitment of employees - True
When applying the ISD model of training and development, the process often begins
with the identification of a concern - True
A needs analysis typically has three levels including an organizational analysis, a
departmental analysis, and a person analysis - False
The ISD model of training and development has three major steps: needs analysis,
design, and delivery - False
Studies consistently conclude that the majority of organizations do not use the ISD
model, opting for the more traditional ADDIE training and development model - False
What is the term for the process of establishing performance expectations, designing
interventions and programs to improve performance, and monitoring the success of the
interventions and programs?
a. Performance review
b. Performance management
c. Performance evaluation
d. performance system - b. Performance management
Which Canadian agency's report concluded that continuous learning and the transfer of
knowledge are key factors in fostering creativity and promoting organizational
excellence?
a. Toronto Transit Commission
b. Conference Board of Canada
c. Alberta Government
,d. Royal Canadian Mounted Police - b. Conference Board of Canada
What is the central theme shared by the three main functions of human resource
development?
a. organizational development and career development
b. employee development and organizational development
c. learning
d. strategic development and career development - c. learning
Several studies cited in the textbook appear to link training efforts by organizations and
several important organizational outcomes. Which statement is congruent with
conclusions in these studies?
a. training often leads to higher turnover and gross margins
b. training has a positive impact on overall customer satisfaction and profit levels
c. training is not linked to increases in productivity
d. training has a positive effect on an organization's competitiveness but no impact on
performance - b. training has a positive impact on overall customer satisfaction and
profit levels
Which Canadian organization is cited in the textbook as using training as a strategic
business and retention tool? a. University of British Columbia
b. EllisDon
c. CIBC
d. Nelson Publishing - c. CIBC
The performance management process includes several interrelated steps. What is the
first step?
a. developing performance goals
b. deciding on the process to train and develop employees
c. assigning appropriate rewards
d. developing standard rating forms - a. developing performance goals
Which of the following statements is congruent with the notion of SMART goals?
a. SMART goals should have clear performance or behaviour criteria
b. SMART goals must address extrinsic motivators
c. SMART goals should be easily attained
d. SMART goals should not be time bound - a. SMART goals should have clear
performance or behaviour criteria
According to the textbook, what is the number-one attraction and retention tool for many
organizations?
a. compensation
b. training
c. bonuses
d. development - b. training
, Which of the following is a major goal of the Edmonton Police Service as described in
the chapter-opening vignette?
a. to improve the productivity of police officers
b. to improve the confidence level of police officers when dealing with criminal elements
in the community
c. to link training programs to the department's strategic plan
d. improve interactions between police officers and mentally ill individuals in the
community - d. improve interactions between police officers and mentally ill individuals
in the community
Which of the following are two extrinsic benefits training will give an employee?
a. an improved marketability and greater job security
b. a greater sense of self-efficacy and a sense of accomplishment
c. a more positive attitude toward their employer and their own confidence
d. a greater sense of engagement toward customers and fellow employees - a. an
improved marketability and greater job security
Which of the following is NOT a benefit to society associated with training and
development?
a. higher levels of education
b. greater economic prosperity
c. better work-life balance
d. improved standard of living - c. better work-life balance
Which statement best describes the current state of productivity and innovation in
Canada?
a. Canada rates very high in productivity metrics globally
b. Canada lags its major global competitors in productivity and innovation
c. Canada tends to rank high in productivity but low in innovation across most business
sectors
d. Canada has seen a recent sharp increase both in productivity and innovation across
all business - b. Canada lags its major global competitors in productivity and innovation
Which of the following statements best describes the average investment in training and
development as a percentage of payroll in Canada?
a. increasing year over year at a nearly constant level
b. increasing year over year at an accelerated rate
c. averaging about 2% of payroll over the last 10 years
d. decreasing at an increasing rate - d. decreasing at an increasing rate
According to the textbook, which group of employees had the highest average number
of training hours per employee in 2013?
a. technical employees
b. front-line employees
c. government employees
d. senior management and
