PUBLIX DELI KNOWLEDGE EXAM WITH CORRECT
ANSWERS {GRADED A}
Publix Mission - ✔✔Our Mission at Publix is to be the premier quality food
retailer in the world.
5 Mission Commitments - ✔✔Focus on Customer Value; Intolerance of
Waste; Dedication to dignity, value, and employment security; devotion to
stewardship of stockholders; involvement as citizens in the community.
Two Types of Customers - ✔✔Internal and External
Internal Customer - ✔✔other associates, vendors, suppliers, drivers, and
store management
External Customer - ✔✔customers that shop in the store: exceed the
expectations prompt service, freshest product, education of customers.
Customer Value - ✔✔always look to add value to the role you play,
carefully order and handle product to prevent out of stock product and
ensure product quality
Intolerance of Waste - ✔✔job efficiency, controlling supply usage,
preventing damages, awareness and report losses or theft, recycling
, Dedicated to the Dignity, Value, and Employment Security of our
associates - ✔✔enhancing your role, adding your value and achieving
tasks quickly and efficiently and correctly adds to the security of
employment
Devotion to Stewardship of Stockholders - ✔✔following the standards and
policies maximizing your sales and profit
Involved as Responsible Citizens in our Communities - ✔✔support
community they are neighbors
Publix Guarantee - ✔✔the promise and guarantee to provide premier
customer service and quality products to our customers
The Publix Guarantee - ✔✔" We will never knowingly disappoint you. If for
any reason your purchase does not give you complete satisfaction, the full
purchase price will be cheerfully refunded immediately upon request."
Our Strategy from Customers stand point - ✔✔causing customers to say "I
always shop at my Publix" by providing premier service from friendly
knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices
Deli Team Focus Statement - ✔✔Providing premier service by
understanding and exceeding needs, communicating the importance of
ANSWERS {GRADED A}
Publix Mission - ✔✔Our Mission at Publix is to be the premier quality food
retailer in the world.
5 Mission Commitments - ✔✔Focus on Customer Value; Intolerance of
Waste; Dedication to dignity, value, and employment security; devotion to
stewardship of stockholders; involvement as citizens in the community.
Two Types of Customers - ✔✔Internal and External
Internal Customer - ✔✔other associates, vendors, suppliers, drivers, and
store management
External Customer - ✔✔customers that shop in the store: exceed the
expectations prompt service, freshest product, education of customers.
Customer Value - ✔✔always look to add value to the role you play,
carefully order and handle product to prevent out of stock product and
ensure product quality
Intolerance of Waste - ✔✔job efficiency, controlling supply usage,
preventing damages, awareness and report losses or theft, recycling
, Dedicated to the Dignity, Value, and Employment Security of our
associates - ✔✔enhancing your role, adding your value and achieving
tasks quickly and efficiently and correctly adds to the security of
employment
Devotion to Stewardship of Stockholders - ✔✔following the standards and
policies maximizing your sales and profit
Involved as Responsible Citizens in our Communities - ✔✔support
community they are neighbors
Publix Guarantee - ✔✔the promise and guarantee to provide premier
customer service and quality products to our customers
The Publix Guarantee - ✔✔" We will never knowingly disappoint you. If for
any reason your purchase does not give you complete satisfaction, the full
purchase price will be cheerfully refunded immediately upon request."
Our Strategy from Customers stand point - ✔✔causing customers to say "I
always shop at my Publix" by providing premier service from friendly
knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices
Deli Team Focus Statement - ✔✔Providing premier service by
understanding and exceeding needs, communicating the importance of
