UGBA 105 Midterm
Components of Emotional Intelligence - correct answer 1. Self Awareness
2. Self Regulation
3. Motivation
4. Empathy
5. Social Skill
Bounded Awareness - correct answer failure to see what we're not looking for
Anchoring - correct answer Overweighting starting points insufficient adjustment
Confirmation Bias - correct answer Seeing and seeking what we expect to see
Combatting Confirmation Bias (6) - correct answer 1. Ask what info you don't have
2. Search for disconfirming info
3. Get to the bottom of "gut" feelings
4. Be self-aware of distortions
5. Be strategic about deliberation
6. Acknowledge uncertainty/self-doubt
Group Decision Making Processes - Best Processes - correct answer 1. Decide how to decide
2. Get info on the table before vote/preference
3. "Problem Solving" rather than judgement
4. Leverage team value
5. Cultivate norm of constructive disagreement
, Lies Revealed through Facial Expression - correct answer 1. Lip Bite
2. Lip Press
3. Inconsistent Emotion (Fear while angry)
4. Contempt expression
5. Duping Delight (Smile)
Lies Revealed through Speech Patterns - correct answer 1. Pause/Hesitation
2. Stammer/Stutter
3. "Uh, um, ah"
4. Improbable word combos
5. Rise in vocal pitch
Lies Revealed through Body Language - correct answer 1. Any deviation from baseline behavior
2. Postural shift
3. Shoulder shrugging
4. Shaking head yes when saying no
3 Deception Takeaways - correct answer 1. Inappropriate Emotion
2. Odd speech
3. Inconsistent Body language
Pfeffer - 6 Myths about compensation - correct answer 1. Labor rate and labor cost are the same thing
2. You can lower labor costs by cutting rates
3. Labor costs represent a significant proportion of total costs
4. Low labor costs are a potent and sustainable weapon
5. Individual pay incentives improve performance
6. People work for money
Components of Emotional Intelligence - correct answer 1. Self Awareness
2. Self Regulation
3. Motivation
4. Empathy
5. Social Skill
Bounded Awareness - correct answer failure to see what we're not looking for
Anchoring - correct answer Overweighting starting points insufficient adjustment
Confirmation Bias - correct answer Seeing and seeking what we expect to see
Combatting Confirmation Bias (6) - correct answer 1. Ask what info you don't have
2. Search for disconfirming info
3. Get to the bottom of "gut" feelings
4. Be self-aware of distortions
5. Be strategic about deliberation
6. Acknowledge uncertainty/self-doubt
Group Decision Making Processes - Best Processes - correct answer 1. Decide how to decide
2. Get info on the table before vote/preference
3. "Problem Solving" rather than judgement
4. Leverage team value
5. Cultivate norm of constructive disagreement
, Lies Revealed through Facial Expression - correct answer 1. Lip Bite
2. Lip Press
3. Inconsistent Emotion (Fear while angry)
4. Contempt expression
5. Duping Delight (Smile)
Lies Revealed through Speech Patterns - correct answer 1. Pause/Hesitation
2. Stammer/Stutter
3. "Uh, um, ah"
4. Improbable word combos
5. Rise in vocal pitch
Lies Revealed through Body Language - correct answer 1. Any deviation from baseline behavior
2. Postural shift
3. Shoulder shrugging
4. Shaking head yes when saying no
3 Deception Takeaways - correct answer 1. Inappropriate Emotion
2. Odd speech
3. Inconsistent Body language
Pfeffer - 6 Myths about compensation - correct answer 1. Labor rate and labor cost are the same thing
2. You can lower labor costs by cutting rates
3. Labor costs represent a significant proportion of total costs
4. Low labor costs are a potent and sustainable weapon
5. Individual pay incentives improve performance
6. People work for money
