Chapter 1-17
Operations Management
Roberta Russell & Bernard W. Taylor, III
, Organization of This Text:
Part I – Operations Management
Intro. to Operations and
Supply Chain Management: Chapter 1 (Slide 5)
Quality Management: Chapter 2 (Slide 67)
Statistical Quality Control: Chapter 3 (Slide 120)
Product Design: Chapter 4 (Slide 186)
Service Design: Chapter 5 (Slide 231)
Processes and Technology: Chapter 6 (Slide 276)
Facilities: Chapter 7 (Slide 321)
Human Resources: Chapter 8 (Slide 402)
Project Management: Chapter 9 (Slide 450)
1 -2
, Organization of This Text:
Part II – Supply Chain Management
Supply Chain
Strategy and Design: Chapter 10 (Slide 507)
Global Supply Chain
Procurement and Distribution: Chapter 11 (Slide 534)
Forecasting: Chapter 12 (Slide 575)
Inventory Management: Chapter 13 (Slide 641)
Sales and
Operations Planning: Chapter 14 (Slide 703)
Resource Planning: Chapter 15 (Slide 767)
Lean Systems: Chapter 16 (Slide 827)
Scheduling: Chapter 17 (Slide 878)
1 -3
, Learning Objectives of
this Course
Gain an appreciation of strategic importance
of operations and supply chain management
in a global business environment
Understand how operations relates to other
business functions
Develop a working knowledge of concepts
and methods related to designing and
managing operations and supply chains
Develop a skill set for quality and process
improvement
1 -4
Operations Management
Roberta Russell & Bernard W. Taylor, III
, Organization of This Text:
Part I – Operations Management
Intro. to Operations and
Supply Chain Management: Chapter 1 (Slide 5)
Quality Management: Chapter 2 (Slide 67)
Statistical Quality Control: Chapter 3 (Slide 120)
Product Design: Chapter 4 (Slide 186)
Service Design: Chapter 5 (Slide 231)
Processes and Technology: Chapter 6 (Slide 276)
Facilities: Chapter 7 (Slide 321)
Human Resources: Chapter 8 (Slide 402)
Project Management: Chapter 9 (Slide 450)
1 -2
, Organization of This Text:
Part II – Supply Chain Management
Supply Chain
Strategy and Design: Chapter 10 (Slide 507)
Global Supply Chain
Procurement and Distribution: Chapter 11 (Slide 534)
Forecasting: Chapter 12 (Slide 575)
Inventory Management: Chapter 13 (Slide 641)
Sales and
Operations Planning: Chapter 14 (Slide 703)
Resource Planning: Chapter 15 (Slide 767)
Lean Systems: Chapter 16 (Slide 827)
Scheduling: Chapter 17 (Slide 878)
1 -3
, Learning Objectives of
this Course
Gain an appreciation of strategic importance
of operations and supply chain management
in a global business environment
Understand how operations relates to other
business functions
Develop a working knowledge of concepts
and methods related to designing and
managing operations and supply chains
Develop a skill set for quality and process
improvement
1 -4
