PGA 3.0 Level 2 Study
Guide/317 Questions with
Correct Solutions/2024/100%
Correct
The vision, core values, and mission statement of a golf facility should
be developed concurrently with establishing a facility-wide business
plan that includes concrete goals with strategies for meeting them. (T/F)
- -True
-What department is considered the core business unit of most
facilities? - -Golf Operations
-Policies and procedures are port of which support element of the golf
operation's organization? - -Systems
-What is the most accurate description of the relationship between the
facility's business plan and the golf operation? - -Golf Operation is very
core and center of the golf business plan
-What is the principal focus of golf operations? Systems Operational
Manual - -
-What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture? - -Involving and Supporting
-From a functional perspective, a vendor is what kind of resource? - -
Financial
-What must exist for a facility to have a positive culture? - -Resources
-What would a typical organizational chart of a golf operation show? - -
Staff roles and the relationships between them
-What is the most likely determinant of the complexity of a facility's
organizational chart? - -Size of facility and number of resources
-What determines the complexity of a facility's organization chart? Size
of facility, number of services offered, type of facility, mission - -
-Staff is considered a tangible facility resource? (T/F) - -True
-What intangible resource is key to enabling and facilitating peak
performance? - -Culture
, -How can facilities foster a positive culture of improvement? - -Open
communication and discussion
-How can a facility foster a culture of improvement? - -Evolving /
Everyone on board
-"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F) - -True
-Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F) - -True
-High-performance profiling is a tool that can be used to communicate a
uniform set of facility-wide expectations for all employees. (T/F) - -True
-Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F) - -True
-New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F) - -
False
-What should a manager consider when determining the number of
employees needed to run an operation? - -Human resources it will take
-What should golf facilities consider doing to elevate staff performance
in meeting management and customer expectations? - -Create high
performance profiles
-What is the advantage of asking open-ended questions during the
interview process? Lead to unbiased answers - -
-What is an example of external staff training? - -Employee going to the
PGA Show
-Reduced training needs is one of the anticipated benefits of adopting
new point of sale system technology. (T/F) - -False
-What is the first step in acquiring a new technology-based system? - -
Assess facility needs
-What are procedures? - -Step by step instructions on how to implement
policies and complete specific tasks
-What are policies? - -Guidelines and rules laid down by management
that outline the course of action in various situations
-Why should employees be involved in creating and revising policies or
procedures? - -Encourages staff to buy in to the guidelines it sets out
, -What is a management tool for defining the structure of the golf
operation? - -Business planning - Policies and procedures
-Promotion is one of the four "Ps" of marketing? (T/F) - -True
-What does the American Marketing Association refer to as a name,
term, sign, symbol or design, or combination of them intended to
identify the goods and services of a seller? - -Brand
-What is an example of indirect competition to an 18-hole daily fee
facility? - -Fitness and tennis club
-What is an example of an attraction program at a golf facility? - -Clinic
showing new golfers how to warm up
-Social media is a method that professionals can use to communicate
with potential and existing customers. (T/F) - -True
-Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - -
True
-What is a reliable indicator of the effectiveness of a promotional
program targeting retail sales? - -Increase in sales compared to prior
year
-How can a facility determine the viability of a promotional program? - -
Cost-benefit analysis, interviewing customers, written surveys
-How should surveys, focus groups, and sales analyses be used to keep
a facility from wasting money on ineffective promotions? - -Helps
understand the target market
-What would be the most reliable means of predicting the likelihood a
proposed promotional plan would be successful? - -Knowing the target
market and being aligned with business plan objectives
-Managing play best practices are the same across facility types. (T/F) -
-False
-When are private facilities exempt from the accommodation
requirements of the Americans with Disabilities Act? - -When no public
play is allowed
-What is an example of facility functions that need written safety
procedures to insure uniform actions of staff? - -Golf car use, inclement
weather, medical emergencies, alcohol consumption, handling
disruptive players
-Under what law are golf facilities required to provide all people with
goods and services on an equal basis? - -Americans with Disabilities Act
Guide/317 Questions with
Correct Solutions/2024/100%
Correct
The vision, core values, and mission statement of a golf facility should
be developed concurrently with establishing a facility-wide business
plan that includes concrete goals with strategies for meeting them. (T/F)
- -True
-What department is considered the core business unit of most
facilities? - -Golf Operations
-Policies and procedures are port of which support element of the golf
operation's organization? - -Systems
-What is the most accurate description of the relationship between the
facility's business plan and the golf operation? - -Golf Operation is very
core and center of the golf business plan
-What is the principal focus of golf operations? Systems Operational
Manual - -
-What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture? - -Involving and Supporting
-From a functional perspective, a vendor is what kind of resource? - -
Financial
-What must exist for a facility to have a positive culture? - -Resources
-What would a typical organizational chart of a golf operation show? - -
Staff roles and the relationships between them
-What is the most likely determinant of the complexity of a facility's
organizational chart? - -Size of facility and number of resources
-What determines the complexity of a facility's organization chart? Size
of facility, number of services offered, type of facility, mission - -
-Staff is considered a tangible facility resource? (T/F) - -True
-What intangible resource is key to enabling and facilitating peak
performance? - -Culture
, -How can facilities foster a positive culture of improvement? - -Open
communication and discussion
-How can a facility foster a culture of improvement? - -Evolving /
Everyone on board
-"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F) - -True
-Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F) - -True
-High-performance profiling is a tool that can be used to communicate a
uniform set of facility-wide expectations for all employees. (T/F) - -True
-Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F) - -True
-New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F) - -
False
-What should a manager consider when determining the number of
employees needed to run an operation? - -Human resources it will take
-What should golf facilities consider doing to elevate staff performance
in meeting management and customer expectations? - -Create high
performance profiles
-What is the advantage of asking open-ended questions during the
interview process? Lead to unbiased answers - -
-What is an example of external staff training? - -Employee going to the
PGA Show
-Reduced training needs is one of the anticipated benefits of adopting
new point of sale system technology. (T/F) - -False
-What is the first step in acquiring a new technology-based system? - -
Assess facility needs
-What are procedures? - -Step by step instructions on how to implement
policies and complete specific tasks
-What are policies? - -Guidelines and rules laid down by management
that outline the course of action in various situations
-Why should employees be involved in creating and revising policies or
procedures? - -Encourages staff to buy in to the guidelines it sets out
, -What is a management tool for defining the structure of the golf
operation? - -Business planning - Policies and procedures
-Promotion is one of the four "Ps" of marketing? (T/F) - -True
-What does the American Marketing Association refer to as a name,
term, sign, symbol or design, or combination of them intended to
identify the goods and services of a seller? - -Brand
-What is an example of indirect competition to an 18-hole daily fee
facility? - -Fitness and tennis club
-What is an example of an attraction program at a golf facility? - -Clinic
showing new golfers how to warm up
-Social media is a method that professionals can use to communicate
with potential and existing customers. (T/F) - -True
-Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - -
True
-What is a reliable indicator of the effectiveness of a promotional
program targeting retail sales? - -Increase in sales compared to prior
year
-How can a facility determine the viability of a promotional program? - -
Cost-benefit analysis, interviewing customers, written surveys
-How should surveys, focus groups, and sales analyses be used to keep
a facility from wasting money on ineffective promotions? - -Helps
understand the target market
-What would be the most reliable means of predicting the likelihood a
proposed promotional plan would be successful? - -Knowing the target
market and being aligned with business plan objectives
-Managing play best practices are the same across facility types. (T/F) -
-False
-When are private facilities exempt from the accommodation
requirements of the Americans with Disabilities Act? - -When no public
play is allowed
-What is an example of facility functions that need written safety
procedures to insure uniform actions of staff? - -Golf car use, inclement
weather, medical emergencies, alcohol consumption, handling
disruptive players
-Under what law are golf facilities required to provide all people with
goods and services on an equal basis? - -Americans with Disabilities Act
