Zendesk Admin Exam Prep: Section 2 Automated Business Rules (22%) Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
What's the difference between a trigger and an automation? : Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: 2 | P a g e Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has been updated {{nt_formatted}}" : This trigger i
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