Zendesk Administrator Exam- Section 5 Additional Features Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

What is a web widget? : The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widget? : 1. Guide- Customers can search Help Center articles for immediate self-service 2. Support- Customers can submit a support request using a contact form 3. Talk- Customers can request a CB or view a phone number to call 4. Chat- Customers can start a live chat with an agent Where does the Web Widget appears? : Bottom Corner by default 2 | P a g e What are the support components of the web widget? : 1. Self- Service 2. Live Chat 3. Phone Calls 4. Contact Forms What is the self-serv